{"id":2149,"date":"2025-07-01T17:40:25","date_gmt":"2025-07-01T12:10:25","guid":{"rendered":"https:\/\/blog.spike.sh\/?p=2149"},"modified":"2026-01-11T17:03:45","modified_gmt":"2026-01-11T11:33:45","slug":"pagerduty-review-for-oncall-management","status":"publish","type":"post","link":"https:\/\/blog.spike.sh\/pagerduty-review-for-oncall-management\/","title":{"rendered":"PagerDuty Review for On-Call Management (2026)"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">If you&#8217;re not sure whether to pick PagerDuty for <a href=\"https:\/\/spike.sh\/glossary\/oncall-management\/\">on-call management<\/a>, this review will help you decide.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I signed up for PagerDuty, created and edited on-call schedules, studied on-call dashboard, and created on-call overrides. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Overall, I evaluated PagerDuty&#8217;s on-call management across 5 key criteria. You&#8217;ll discover what these criteria are as you read on.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For each criterion, I\u2019ve shared what I liked and what I didn\u2019t. This gives you a balanced look at PagerDuty\u2019s on-call features.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As you finish reading this review, you\u2019ll know if PagerDuty fits your team\u2019s needs. If you decide PagerDuty isn&#8217;t right for you, I&#8217;ve also included an alternative that might suit you better.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Let\u2019s dive in!<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Table of Contents<\/strong><\/p>\n\n\n\n<nav aria-label=\"Table of Contents\" class=\"wp-block-table-of-contents\"><ol><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/pagerduty-review-for-oncall-management\/#my-criteria-for-evaluating-pagerduty-s-on-call-management\">My Criteria for Evaluating PagerDuty\u2019s On-Call Management<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/pagerduty-review-for-oncall-management\/#pagerduty-review-for-on-call-management\">PagerDuty Review for On-Call Management<\/a><ol><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/pagerduty-review-for-oncall-management\/#tl-dr\">TL;DR<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/pagerduty-review-for-oncall-management\/#on-call-schedule-creation-in-pagerduty\">On-Call Schedule Creation in PagerDuty<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/pagerduty-review-for-oncall-management\/#on-call-flexibility-in-pagerduty\">On-Call Flexibility in PagerDuty<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/pagerduty-review-for-oncall-management\/#pagerduty-s-on-call-dashboard-visibility\">PagerDuty\u2019s On-Call Dashboard &amp; Visibility<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/pagerduty-review-for-oncall-management\/#on-call-override-functionality-in-pagerduty\">On-Call Override Functionality in PagerDuty<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/pagerduty-review-for-oncall-management\/#on-call-pricing-for-pagerduty\">On-Call Pricing for PagerDuty<\/a><\/li><\/ol><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/pagerduty-review-for-oncall-management\/#so-should-you-choose-pagerduty-for-on-call-management\">So, Should You Choose PagerDuty for On-Call Management?<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/pagerduty-review-for-oncall-management\/#spike-a-better-pagerduty-alternative-for-on-call-management\">Spike: A Better PagerDuty Alternative for On-Call Management<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/pagerduty-review-for-oncall-management\/#final-thoughts\">Final Thoughts<\/a><\/li><\/ol><\/nav>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"my-criteria-for-evaluating-pagerduty-s-on-call-management\">My Criteria for Evaluating PagerDuty\u2019s On-Call Management<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Here&#8217;s what I focused on to review PagerDuty&#8217;s on-call capabilities:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>On-Call Schedule Creation<\/strong> \u2013 How easy it is to create a new <a href=\"https:\/\/spike.sh\/blog\/oncall-schedules-everything-you-need-to-know\/\">on-call schedule<\/a>, and if there are any templates that help you get started right away<\/li>\n\n\n\n<li><strong>On-Call Flexibility<\/strong> \u2013 How easy it is to modify on-call schedules for weekday, weekend, and after-hours coverage; set up various <a href=\"https:\/\/spike.sh\/blog\/5-best-on-call-models-for-effective-rotation\/\">on-call models<\/a>; add new on-call members; update on-call shifts; and handle changes as your team grows<\/li>\n\n\n\n<li><strong>On-Call Dashboard &amp; Visibility<\/strong> \u2013 How clearly you can see who&#8217;s on-call, who&#8217;s up next, and check your on-call schedules at any time<\/li>\n\n\n\n<li><strong>On-Call Override Functionality<\/strong> \u2013 How quickly can you create <a href=\"https:\/\/spike.sh\/glossary\/oncall-override\/\">on-call overrides<\/a> when you need last-minute coverage for a dentist appointment, your kid&#8217;s birthday, or an emergency<\/li>\n\n\n\n<li><strong>On-call pricing<\/strong> \u2013 How affordable PagerDuty is for on-call management, and if there are any hidden fees<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"pagerduty-review-for-on-call-management\">PagerDuty Review for On-Call Management<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"tl-dr\">TL;DR<\/h3>\n\n\n\n<figure class=\"wp-block-table is-style-stripes has-x-small-font-size\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Criteria<\/strong><\/td><td><strong>What I liked<\/strong><\/td><td><strong>What I didn\u2019t like<\/strong><\/td><\/tr><tr><td>On-Call Schedule Creation<\/td><td>Intuitive setup, layer duplication, multiple calendar views<\/td><td>Calendar preview at the bottom, no on-call templates<\/td><\/tr><tr><td>On-Call Flexibility<\/td><td>Calendar sync (iCal\/WebCal), duplicate layers, search bar<\/td><td>No instant \u201cadd layer\u201d button, can\u2019t clone schedules, can\u2019t favourite schedules<\/td><\/tr><tr><td>On-Call Dashboard &amp; Visibility<\/td><td>Quick overview of shifts and schedules, multiple timeline views<\/td><td>No activity log or past override history<\/td><\/tr><tr><td>On-Call Override Functionality<\/td><td>Easy to create overrides, direct calendar interaction<\/td><td>No comments for overrides, no override history<\/td><\/tr><tr><td>On-Call Pricing<\/td><td>Free tier lets you test features<\/td><td>Paid plans are expensive for most teams<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"on-call-schedule-creation-in-pagerduty\">On-Call Schedule Creation in PagerDuty<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Creating an on-call schedule in PagerDuty is easy:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Name your schedule<\/li>\n\n\n\n<li>Set time zone<\/li>\n\n\n\n<li>Add schedule layers\n<ul class=\"wp-block-list\">\n<li>Add users<\/li>\n\n\n\n<li>Set up <a href=\"https:\/\/spike.sh\/glossary\/oncall-rotation\/\">rotation<\/a><\/li>\n\n\n\n<li>Select <a href=\"https:\/\/spike.sh\/glossary\/handover\/\">handoff<\/a> time<\/li>\n\n\n\n<li>Pick a start time<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-jetpack-slideshow aligncenter\" data-effect=\"slide\" style=\"--aspect-ratio:calc(1024 \/ 317)\"><div class=\"wp-block-jetpack-slideshow_container swiper-container\"><ul class=\"wp-block-jetpack-slideshow_swiper-wrapper swiper-wrapper\"><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"317\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-2310\" data-id=\"2310\" data-aspect-ratio=\"1024 \/ 317\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/1-1024x317.png\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/1-1024x317.png 1024w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/1-300x93.png 300w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/1-768x238.png 768w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/1-1536x476.png 1536w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/1.png 1904w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1380\" height=\"879\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-2311\" data-id=\"2311\" data-aspect-ratio=\"1024 \/ 652\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/2-1024x652.png\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/2-1024x652.png 1024w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/2-300x191.png 300w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/2-768x489.png 768w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/2.png 1380w\" sizes=\"(max-width: 1380px) 100vw, 1380px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"634\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-2312\" data-id=\"2312\" data-aspect-ratio=\"1024 \/ 634\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/3-1024x634.png\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/3-1024x634.png 1024w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/3-300x186.png 300w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/3-768x475.png 768w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/3.png 1365w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"651\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-2313\" data-id=\"2313\" data-aspect-ratio=\"1024 \/ 651\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/4-1024x651.png\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/4-1024x651.png 1024w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/4-300x191.png 300w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/4-768x489.png 768w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/4.png 1377w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/li><\/ul><a class=\"wp-block-jetpack-slideshow_button-prev swiper-button-prev swiper-button-white\" role=\"button\"><\/a><a class=\"wp-block-jetpack-slideshow_button-next swiper-button-next swiper-button-white\" role=\"button\"><\/a><a aria-label=\"Pause Slideshow\" class=\"wp-block-jetpack-slideshow_button-pause\" role=\"button\"><\/a><div class=\"wp-block-jetpack-slideshow_pagination swiper-pagination swiper-pagination-white\"><\/div><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">I found the entire setup process to be quite intuitive. Features like duplicating a layer or copying its configuration across schedules are helpful and save time. PagerDuty also provides multiple calendar views (1 day, 4 days, 1 week, 2 weeks, 30 days), making it easy to visualize schedules.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">My main issue was with the user interface layout. The calendar preview is at the bottom of the page, far from the configuration settings at the top. This makes it inconvenient to see the changes as you make them without scrolling up and down. Also, PagerDuty doesn\u2019t provide any ready-made on-call templates for getting started.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"on-call-flexibility-in-pagerduty\">On-Call Flexibility in PagerDuty<\/h3>\n\n\n\n<div class=\"wp-block-jetpack-slideshow aligncenter\" data-effect=\"slide\"><div class=\"wp-block-jetpack-slideshow_container swiper-container\"><ul class=\"wp-block-jetpack-slideshow_swiper-wrapper swiper-wrapper\"><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"507\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-2299\" data-id=\"2299\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-08-at-13.32.26-1024x507.png\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-08-at-13.32.26-1024x507.png 1024w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-08-at-13.32.26-300x149.png 300w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-08-at-13.32.26-768x380.png 768w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-08-at-13.32.26.png 1052w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1047\" height=\"446\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-2300\" data-id=\"2300\" data-aspect-ratio=\"1047 \/ 446\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-08-at-13.33.14.png\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-08-at-13.33.14.png 1047w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-08-at-13.33.14-300x128.png 300w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-08-at-13.33.14-1024x436.png 1024w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-08-at-13.33.14-768x327.png 768w\" sizes=\"(max-width: 1047px) 100vw, 1047px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"763\" height=\"456\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-2301\" data-id=\"2301\" data-aspect-ratio=\"763 \/ 456\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-08-at-13.33.21.png\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-08-at-13.33.21.png 763w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-08-at-13.33.21-300x179.png 300w\" sizes=\"(max-width: 763px) 100vw, 763px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"558\" height=\"482\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-2302\" data-id=\"2302\" data-aspect-ratio=\"558 \/ 482\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-08-at-13.35.48.png\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-08-at-13.35.48.png 558w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-08-at-13.35.48-300x259.png 300w\" sizes=\"(max-width: 558px) 100vw, 558px\" \/><\/figure><\/li><\/ul><a class=\"wp-block-jetpack-slideshow_button-prev swiper-button-prev swiper-button-white\" role=\"button\"><\/a><a class=\"wp-block-jetpack-slideshow_button-next swiper-button-next swiper-button-white\" role=\"button\"><\/a><a aria-label=\"Pause Slideshow\" class=\"wp-block-jetpack-slideshow_button-pause\" role=\"button\"><\/a><div class=\"wp-block-jetpack-slideshow_pagination swiper-pagination swiper-pagination-white\"><\/div><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">PagerDuty offers decent flexibility for modifying on-call schedules. You can add new layers to existing schedules and duplicate layer configurations across different schedules. The platform also supports calendar integration through iCal and WebCal feeds.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">What I appreciated most was the calendar sync capability, which keeps everyone&#8217;s personal calendars updated. The ability to duplicate layers and copy configurations between schedules also saves time when setting up similar rotations.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"988\" height=\"621\" data-attachment-id=\"2283\" data-permalink=\"https:\/\/blog.spike.sh\/pagerduty-review-for-oncall-management\/cleanshot-2025-07-17-at-15-50-34\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-17-at-15.50.34.png\" data-orig-size=\"988,621\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"CleanShot 2025-07-17 at 15.50.34\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-17-at-15.50.34.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-17-at-15.50.34.png\" alt=\"\" class=\"wp-image-2283\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-17-at-15.50.34.png 988w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-17-at-15.50.34-300x189.png 300w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-17-at-15.50.34-768x483.png 768w\" sizes=\"auto, (max-width: 988px) 100vw, 988px\" \/><figcaption class=\"wp-element-caption\">PagerDuty&#8217;s on-call schedule synced to iCalendar<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">However, PagerDuty lacks some convenience features that would make schedule management faster. There&#8217;s no instant &#8220;add new layer&#8221; button\u2014you must open and edit each schedule. You also can&#8217;t clone entire schedules or mark schedules as favourites for quick access.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"pagerduty-s-on-call-dashboard-visibility\">PagerDuty\u2019s On-Call Dashboard &amp; Visibility<\/h3>\n\n\n\n<div class=\"wp-block-jetpack-slideshow aligncenter\" data-effect=\"slide\" style=\"--aspect-ratio:calc(1024 \/ 602)\"><div class=\"wp-block-jetpack-slideshow_container swiper-container\"><ul class=\"wp-block-jetpack-slideshow_swiper-wrapper swiper-wrapper\"><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"602\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-2317\" data-id=\"2317\" data-aspect-ratio=\"1024 \/ 602\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-08-at-13.39.45-1024x602.png\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-08-at-13.39.45-1024x602.png 1024w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-08-at-13.39.45-300x176.png 300w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-08-at-13.39.45-768x452.png 768w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-08-at-13.39.45-1536x903.png 1536w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-08-at-13.39.45-1200x706.png 1200w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-08-at-13.39.45.png 1614w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"405\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-2315\" data-id=\"2315\" data-aspect-ratio=\"1024 \/ 405\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-08-at-13.39.32-1024x405.png\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-08-at-13.39.32-1024x405.png 1024w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-08-at-13.39.32-300x119.png 300w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-08-at-13.39.32-768x304.png 768w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-08-at-13.39.32-1536x608.png 1536w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-08-at-13.39.32-1200x475.png 1200w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-08-at-13.39.32.png 1567w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/li><\/ul><a class=\"wp-block-jetpack-slideshow_button-prev swiper-button-prev swiper-button-white\" role=\"button\"><\/a><a class=\"wp-block-jetpack-slideshow_button-next swiper-button-next swiper-button-white\" role=\"button\"><\/a><a aria-label=\"Pause Slideshow\" class=\"wp-block-jetpack-slideshow_button-pause\" role=\"button\"><\/a><div class=\"wp-block-jetpack-slideshow_pagination swiper-pagination swiper-pagination-white\"><\/div><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">PagerDuty&#8217;s dashboard provides a comprehensive view of your on-call operations. You can see your current shifts, <a href=\"https:\/\/spike.sh\/escalation-policies-guide\">escalation policies<\/a>, and all schedules from one place. Each schedule offers multiple timeline views and shows who&#8217;s on-call now and who&#8217;s up next.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The dashboard excels at giving you quick visibility into your on-call coverage. You can switch between calendar and list views to see shifts in your preferred format. The multiple timeline options (1 day, 4 days, 1 week, 2 weeks, 30 days) make it easy to plan ahead and spot coverage gaps.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The main limitation is the lack of activity logs or past override history. This makes it difficult to track changes to the schedule or review past coverage adjustments.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"on-call-override-functionality-in-pagerduty\">On-Call Override Functionality in PagerDuty<\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"703\" height=\"491\" data-attachment-id=\"2159\" data-permalink=\"https:\/\/blog.spike.sh\/pagerduty-review-for-oncall-management\/override\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/override.webp\" data-orig-size=\"703,491\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"override\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/override.webp\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/override.webp\" alt=\"On-call override in PagerDuty\" class=\"wp-image-2159\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/override.webp 703w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/override-300x210.webp 300w\" sizes=\"auto, (max-width: 703px) 100vw, 703px\" \/><figcaption class=\"wp-element-caption\">On-call override in PagerDuty<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">PagerDuty makes it\u00a0easy to create an on-call override. You can click the override button or select a slot directly on the calendar, choose who will cover, and set the start and end times.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">What I liked most was the direct calendar interaction. Being able to click right on the schedule to create an override feels natural and saves time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But PagerDuty has two major gaps in override functionality:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You can&#8217;t add comments\u00a0to give context for the override, which can leave the covering person in the dark.<\/li>\n\n\n\n<li>There\u2019s\u00a0no history of past overrides, so it\u2019s hard to track who filled in and when.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"on-call-pricing-for-pagerduty\">On-Call Pricing for PagerDuty<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"850\" data-attachment-id=\"2184\" data-permalink=\"https:\/\/blog.spike.sh\/pagerduty-review-for-oncall-management\/cleanshot-2025-07-01-at-17-06-53\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-01-at-17.06.53.png\" data-orig-size=\"1139,945\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"CleanShot 2025-07-01 at 17.06.53\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-01-at-17.06.53-1024x850.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-01-at-17.06.53-1024x850.png\" alt=\"PagerDuty\u2019s pricing page\" class=\"wp-image-2184\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-01-at-17.06.53-1024x850.png 1024w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-01-at-17.06.53-300x249.png 300w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-01-at-17.06.53-768x637.png 768w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-01-at-17.06.53.png 1139w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">PagerDuty\u2019s pricing page<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">PagerDuty offers three <a href=\"https:\/\/www.pagerduty.com\/pricing\/incident-management\/\">pricing tiers<\/a> for on-call management. The free tier allows one on-call schedule, while the Professional tier costs $25\/user\/month, and the Business tier costs $49\/user\/month. Both paid tiers include unlimited on-call schedules.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I appreciate that PagerDuty offers a free tier to test their on-call features. This lets teams try out the platform with one schedule before committing to a paid plan. It&#8217;s a good way to see if the tool fits your workflow.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But the pricing for paid plans feels quite steep. For teams with multiple members, this can quickly add up to hundreds of dollars monthly. There are alternatives in the market that offer similar or even better features at a fraction of this cost. (Keep reading to find the alternative)<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"so-should-you-choose-pagerduty-for-on-call-management\">So, Should You Choose PagerDuty for On-Call Management?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">PagerDuty gets the basics right. The schedule creation is intuitive, the dashboard provides good visibility, and creating overrides is simple.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, the platform lacks key quality-of-life features. You cannot clone schedules, add comments to overrides, or view activity logs. These missing pieces, combined with the steep pricing for paid plans, make it feel incomplete for its cost.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">So, pick PagerDuty if you need a solid, no-frills scheduling system and don&#8217;t mind the workflow limitations or the higher price tag.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Otherwise, I\u2019ve got a better alternative that fills the gaps PagerDuty leaves, adds more convenience, and comes at one-third of the cost.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"spike-a-better-pagerduty-alternative-for-on-call-management\">Spike: A Better PagerDuty Alternative for On-Call Management<\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<span class=\"embed-youtube\" style=\"text-align:center; display: block;\"><iframe loading=\"lazy\" class=\"youtube-player\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/5CTpqU70u60?version=3&#038;rel=1&#038;showsearch=0&#038;showinfo=1&#038;iv_load_policy=1&#038;fs=1&#038;hl=en-GB&#038;autohide=2&#038;wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\"><\/iframe><\/span>\n<\/div><figcaption class=\"wp-element-caption\">An overview of Spike<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"http:\/\/spike.sh\">Spike<\/a> is a modern incident management platform that includes powerful <a href=\"https:\/\/spike.sh\/oncall\">on-call scheduling<\/a> features. It&#8217;s designed to make on-call management simple, flexible, and team-friendly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Spike offers everything PagerDuty provides\u2014intuitive schedule creation, clear dashboard visibility, and simple override functionality. But it goes further by adding the key quality-of-life features that PagerDuty misses\u2014all at a fraction of the cost.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here&#8217;s why Spike is a better alternative to PagerDuty for your on-call management:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unlike PagerDuty&#8217;s bottom-placed preview,\u00a0Spike shows your schedule preview beside configuration settings, which makes it easy to see changes as you build it. Plus, it offers <a href=\"https:\/\/spike.sh\/templates\/oncall-templates\">ready-to-use on-call templates<\/a> to get started.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"453\" data-attachment-id=\"2165\" data-permalink=\"https:\/\/blog.spike.sh\/pagerduty-review-for-oncall-management\/side-preview\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/side-preview.webp\" data-orig-size=\"768,453\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"side-preview\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/side-preview.webp\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/side-preview.webp\" alt=\"Spike\u2019s calendar preview beside configuration settings\" class=\"wp-image-2165\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/side-preview.webp 768w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/side-preview-300x177.webp 300w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption class=\"wp-element-caption\">Spike\u2019s calendar preview beside configuration settings<\/figcaption><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You can clone an entire schedule and mark favourites for instant access. Plus, you can add new schedule layers with the \u201cAdd Layer\u201d button\u2014no need to open the schedule and edit.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"791\" data-attachment-id=\"2277\" data-permalink=\"https:\/\/blog.spike.sh\/pagerduty-review-for-oncall-management\/cleanshot-2025-07-17-at-15-03-58\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-17-at-15.03.58.png\" data-orig-size=\"1151,889\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"CleanShot 2025-07-17 at 15.03.58\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-17-at-15.03.58-1024x791.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-17-at-15.03.58-1024x791.png\" alt=\"\" class=\"wp-image-2277\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-17-at-15.03.58-1024x791.png 1024w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-17-at-15.03.58-300x232.png 300w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-17-at-15.03.58-768x593.png 768w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-17-at-15.03.58.png 1151w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Spike\u2019s \u201cAdd another layer\u201d button<\/figcaption><\/figure>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-ee856660 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-midnight-gradient-background has-background wp-element-button\" href=\"http:\/\/app.spike.sh\/signup\">Try Spike Free for 14 days<\/a><\/div>\n<\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Spike provides\u00a0full activity logs and override history\u00a0that PagerDuty lacks. Plus, the <a href=\"https:\/\/www.raycast.com\/spike\/spike\">Raycast extension<\/a> puts on-call management at your fingertips.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"953\" height=\"674\" data-attachment-id=\"2169\" data-permalink=\"https:\/\/blog.spike.sh\/pagerduty-review-for-oncall-management\/cleanshot-2025-07-01-at-17-02-26\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-01-at-17.02.26.png\" data-orig-size=\"953,674\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"CleanShot 2025-07-01 at 17.02.26\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-01-at-17.02.26.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-01-at-17.02.26.png\" alt=\"Spike\u2019s on-call activity log\" class=\"wp-image-2169\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-01-at-17.02.26.png 953w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-01-at-17.02.26-300x212.png 300w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-01-at-17.02.26-768x543.png 768w\" sizes=\"auto, (max-width: 953px) 100vw, 953px\" \/><figcaption class=\"wp-element-caption\">Spike\u2019s on-call activity log<\/figcaption><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>When shifts start or end, you can trigger webhooks with shift details and plug in any automation.<br><br>For example, you can:<br>&#8211; Run health checks when shifts change<br>&#8211; Create tickets in project management tools<br>&#8211; Send notifications to external systems or mobile apps<br>&#8211; Email a summary of open incidents to the new on-call person<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">On of our customers use this feature to grant and revoke database access for on-call responders automatically.<\/p>\n<\/blockquote>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"599\" data-attachment-id=\"2291\" data-permalink=\"https:\/\/blog.spike.sh\/pagerduty-review-for-oncall-management\/409-07e189ef36c17a3a64117bfb4fe12427ffd4409d\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/409-07e189ef36c17a3a64117bfb4fe12427ffd4409d.png\" data-orig-size=\"1037,607\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"409-07e189ef36c17a3a64117bfb4fe12427ffd4409d\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/409-07e189ef36c17a3a64117bfb4fe12427ffd4409d-1024x599.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/409-07e189ef36c17a3a64117bfb4fe12427ffd4409d-1024x599.png\" alt=\"Spike's outbound webhooks for on-call notifications\" class=\"wp-image-2291\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/409-07e189ef36c17a3a64117bfb4fe12427ffd4409d-1024x599.png 1024w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/409-07e189ef36c17a3a64117bfb4fe12427ffd4409d-300x176.png 300w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/409-07e189ef36c17a3a64117bfb4fe12427ffd4409d-768x450.png 768w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/409-07e189ef36c17a3a64117bfb4fe12427ffd4409d.png 1037w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Spike&#8217;s outbound webhooks for on-call notifications<\/figcaption><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You can add comments to overrides\u00a0so the covering person gets the required context. Spike&#8217;s <a href=\"https:\/\/docs.spike.sh\/alerts\/personal-alerts-management\/deep-work-and-cooldown-modes\">cooldown<\/a> and <a href=\"https:\/\/docs.spike.sh\/alerts\/personal-alerts-management\/out-of-office\">out-of-office<\/a> modes handle all your shifts automatically when you&#8217;re away\u2014no manual overrides needed.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"595\" height=\"727\" data-attachment-id=\"2172\" data-permalink=\"https:\/\/blog.spike.sh\/pagerduty-review-for-oncall-management\/cleanshot-2025-07-01-at-16-54-30\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-01-at-16.54.30.png\" data-orig-size=\"595,727\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"CleanShot 2025-07-01 at 16.54.30\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-01-at-16.54.30.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-01-at-16.54.30.png\" alt=\"Spike\u2019s on-call override with an option to add comments\" class=\"wp-image-2172\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-01-at-16.54.30.png 595w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-01-at-16.54.30-246x300.png 246w\" sizes=\"auto, (max-width: 595px) 100vw, 595px\" \/><figcaption class=\"wp-element-caption\">Spike\u2019s on-call override with an option to add comments<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"546\" height=\"414\" data-attachment-id=\"2174\" data-permalink=\"https:\/\/blog.spike.sh\/pagerduty-review-for-oncall-management\/cleanshot-2025-07-01-at-17-09-28\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-01-at-17.09.28.png\" data-orig-size=\"546,414\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"CleanShot 2025-07-01 at 17.09.28\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-01-at-17.09.28.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-01-at-17.09.28.png\" alt=\"Spike\u2019s work modes\" class=\"wp-image-2174\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-01-at-17.09.28.png 546w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-01-at-17.09.28-300x227.png 300w\" sizes=\"auto, (max-width: 546px) 100vw, 546px\" \/><figcaption class=\"wp-element-caption\">Spike\u2019s work modes<\/figcaption><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The best part is you get all these features for&nbsp;<a href=\"http:\/\/spike.sh\/pricing\">one-third of PagerDuty&#8217;s cost<\/a>. No hidden fees, no expensive add-ons, just straightforward pricing that scales with your team.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"751\" data-attachment-id=\"2176\" data-permalink=\"https:\/\/blog.spike.sh\/pagerduty-review-for-oncall-management\/cleanshot-2025-07-01-at-17-04-56\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-01-at-17.04.56.png\" data-orig-size=\"1359,997\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"CleanShot 2025-07-01 at 17.04.56\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-01-at-17.04.56-1024x751.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-01-at-17.04.56-1024x751.png\" alt=\"Spike\u2019s pricing page\" class=\"wp-image-2176\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-01-at-17.04.56-1024x751.png 1024w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-01-at-17.04.56-300x220.png 300w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-01-at-17.04.56-768x563.png 768w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-01-at-17.04.56-1200x880.png 1200w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/CleanShot-2025-07-01-at-17.04.56.png 1359w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Spike\u2019s pricing page<\/figcaption><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Read <a href=\"https:\/\/spike.sh\/blog\/spike-vs-pagerduty-oncall\/\">Spike vs. PagerDuty on-call<\/a> for a detailed comparison.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">If you want faster setup, better team convenience, and significant cost savings,\u00a0<a href=\"http:\/\/app.spike.sh\/signup\">Spike<\/a> is the clear choice.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"final-thoughts\">Final Thoughts<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">While PagerDuty ticks off all the core on-call features, it falls short on convenience features like schedule cloning, override comments, and activity logs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The platform also comes with a\u00a0steep price tag. This makes it a better fit for large enterprises that have bigger budgets and fewer workflow demands.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In contrast, <a href=\"http:\/\/app.spike.sh\">Spike<\/a> gives you all the core features\u00a0plus\u00a0the conveniences that PagerDuty lacks. It&#8217;s a complete solution for teams of any size, and it comes at\u00a0one-third of the price.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-ee856660 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-midnight-gradient-background has-background wp-element-button\" href=\"http:\/\/app.spike.sh\/signup\">signup for spike today<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you&#8217;re not sure whether to pick PagerDuty for on-call management, this review will help you decide. I signed up for PagerDuty, created and edited on-call schedules, studied on-call dashboard, and created on-call overrides. Overall, I evaluated PagerDuty&#8217;s on-call management across 5 key criteria. You&#8217;ll discover what these criteria are as you read on. For [&hellip;]<\/p>\n","protected":false},"author":263547072,"featured_media":4742,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","_import_markdown_pro_load_document_selector":0,"_import_markdown_pro_submit_text_textarea":"","_lmt_disableupdate":"","_lmt_disable":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[1421],"tags":[],"class_list":["post-2149","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pagerduty"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>PagerDuty Review for On-Call Management (2026)<\/title>\n<meta name=\"description\" content=\"Get a comprehensive PagerDuty review for on-call management. Find out if PagerDuty fits your team, or discover a better alternative.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.spike.sh\/pagerduty-review-for-oncall-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"PagerDuty Review for On-Call Management (2026)\" \/>\n<meta property=\"og:description\" content=\"Get a comprehensive PagerDuty review for on-call management. 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