{"id":2480,"date":"2025-07-31T02:31:35","date_gmt":"2025-07-30T21:01:35","guid":{"rendered":"https:\/\/blog.spike.sh\/?p=2480"},"modified":"2025-07-31T12:39:37","modified_gmt":"2025-07-31T07:09:37","slug":"10-best-live-call-routing-software-for-incident-management","status":"publish","type":"post","link":"https:\/\/blog.spike.sh\/10-best-live-call-routing-software-for-incident-management\/","title":{"rendered":"10 Best Live Call Routing Software for Incident Management"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">I curated a list of the 10 best Live Call Routing software for <a href=\"https:\/\/spike.sh\/glossary\/incident-management\/\">incident management<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To compare them, I created a checklist of essential features. I then read their documentation to see how they stacks up against my checklist.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">And finally, I encapsulated the results in three tables:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/spike.sh\/blog\/10-best-live-call-routing-software-for-incident-management\/#:~:text=call%20routing%20features.-,Criteria,-Spike\">Checklist Table<\/a>:&nbsp;Shows which tools have the key features<\/li>\n\n\n\n<li><a href=\"https:\/\/spike.sh\/blog\/10-best-live-call-routing-software-for-incident-management\/#:~:text=point%20for%20each-,Tool,-Score\">Scorecard Table<\/a>:&nbsp;Ranks each tool based on the checklist<\/li>\n\n\n\n<li><a href=\"https:\/\/spike.sh\/blog\/10-best-live-call-routing-software-for-incident-management\/#:~:text=Team%20and%20Budget-,Tool,-Best%20for\">Comparison Table<\/a>:&nbsp;Shows which tool fits your team and budget<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If you are new to live call routing, I\u2019ve included a <a href=\"https:\/\/spike.sh\/blog\/10-best-live-call-routing-software-for-incident-management\/#:~:text=FAQs-,New%20to%20Live%20Call%20Routing%3F%20Start%20Here,-What%20is%20Live\">section that covers the basics<\/a> for you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Let\u2019s get started!<\/p>\n\n\n\n<div class=\"wp-block-group has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-388cdc5a wp-block-group-is-layout-constrained\" style=\"background-color:#edecec;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<p><strong>\u2728 Key highlights<br \/><br \/><\/strong><\/p>\n<ul>\n<li>Live Call Routing automatically connects incoming calls to on-call engineers based on existing on-call schedules.<br \/><br \/><\/li>\n<li>Key features of Live Call Routing include automatic incident creation, escalation fallbacks, secure phone integrations, Slack\/Teams alerts, audit log, custom messaging, call recording, and contact management.<br \/><br \/><\/li>\n<li>Tools on this list: Spike, PagerDuty, Incident.io, Splunk OnCall, Zenduty, Squadcast, Datadog OnCall, AlertOps, xMatters, and Grafana OnCall.<\/li>\n<\/ul>\n<p><!-- notionvc: 49284b32-fb9a-47c2-8954-49a662efef2c --><\/p>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Table of Contents<\/strong><\/p>\n\n\n\n<nav aria-label=\"Table of Contents\" class=\"wp-block-table-of-contents\"><ol><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/10-best-live-call-routing-software-for-incident-management\/#new-to-live-call-routing-start-here\">New to Live Call Routing? Start Here<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/10-best-live-call-routing-software-for-incident-management\/#live-call-routing-checklist-what-to-look-for\">Live Call Routing Checklist: What to Look For<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/10-best-live-call-routing-software-for-incident-management\/#how-each-tool-stacks-up\">How Each Tool Stacks UP<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/10-best-live-call-routing-software-for-incident-management\/#live-call-routing-scorecard-see-which-tool-ranks-highest\">Live Call Routing Scorecard: See Which Tool Ranks Highest<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/10-best-live-call-routing-software-for-incident-management\/#which-tool-fits-your-team-and-budget\">Which Tool Fits Your Team and Budget<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/10-best-live-call-routing-software-for-incident-management\/#final-thoughts\">Final Thoughts<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/10-best-live-call-routing-software-for-incident-management\/#faqs\">FAQs<\/a><\/li><\/ol><\/nav>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"new-to-live-call-routing-start-here\">New to Live Call Routing? Start Here<\/h2>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\"><strong>What is Live Call Routing?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Live Call Routing is a system that automatically connects incoming calls to on-call engineers based on existing <a href=\"https:\/\/spike.sh\/blog\/oncall-schedules-everything-you-need-to-know\/\">schedules<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, if your payment API is down, a stakeholder can call a dedicated number. The Live Call Routing system checks your schedule, finds the on-call engineer, and rings their phone.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\"><strong>Why do you need Live Call Routing in incident management?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">During an incident, every second counts. Manual call trees and looking up numbers are slow and prone to error. This delays the response.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Automated routing removes these manual steps. It connects the person reporting an issue directly to the person who can fix it. This helps teams acknowledge and resolve incidents faster.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\"><strong>What are the key benefits of Live Call Routing?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Faster incident response times<\/li>\n\n\n\n<li>Fewer missed calls with fallback options<\/li>\n\n\n\n<li>No off-hour interruptions, so less on-call stress<\/li>\n\n\n\n<li>A clear audit trail of every call for <a href=\"https:\/\/spike.sh\/glossary\/postmortem\/\">post-mortems<\/a><\/li>\n\n\n\n<li>Reduced human error from manual routing<\/li>\n\n\n\n<li>Automatic incident creation<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"live-call-routing-checklist-what-to-look-for\">Live Call Routing Checklist: What to Look For<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Use this checklist to see if a tool has all the key features for Live Call Routing.<\/p>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\"><strong>Deal Breakers:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Does it automatically create incidents from incoming calls<\/li>\n\n\n\n<li>Can I include fallbacks\/escalations if the on-call engineer misses the call<\/li>\n\n\n\n<li>Is Live Call Routing available in the starter plan<\/li>\n\n\n\n<li>Can I get started with live call routing immediately, or do I need to contact sales<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\"><strong>Operational Essentials:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Can I use my Twilio\/Plivo number for routing without sharing API keys with the vendor<\/li>\n\n\n\n<li>Does it send alerts to Slack\/Teams when calls are received<\/li>\n\n\n\n<li>Does it provide a dedicated audit log with info like caller, receiver, call duration, etc<\/li>\n\n\n\n<li>Can I customize the welcome and voicemail messages callers hear<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\"><strong>Convenience Features:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Do I have the option to record the calls<\/li>\n\n\n\n<li>Can I save and organize frequent caller information<\/li>\n<\/ul>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-each-tool-stacks-up\">How Each Tool Stacks UP<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Let&#8217;s check which tools tick the most boxes for key live call routing features.<\/p>\n\n\n\n<figure class=\"wp-block-table is-style-stripes has-x-small-font-size\"><table><thead><tr><th>Criteria<\/th><th>Spike<\/th><th>PagerDuty<\/th><th>Incident.io<\/th><th>Splunk OnCall<\/th><th>Zenduty<\/th><th>Squadcast<\/th><th>Datadog OnCall<\/th><th>AlertOps<\/th><th>xMatters<\/th><th>Grafana OnCall<\/th><\/tr><\/thead><tbody><tr><td>Automatic incident creation<\/td><td>\u2705<\/td><td>\u2705<\/td><td>\u2705<\/td><td>\u2705<\/td><td>\u2705<\/td><td>\u2705<\/td><td>\u274c<\/td><td>\u2705<\/td><td>\u274c<\/td><td>\u2705<\/td><\/tr><tr><td>Escalation if call missed<\/td><td>\u2705<\/td><td>\u2705<\/td><td>\u2705<\/td><td>\u2705<\/td><td>\u2705<\/td><td>\u2705<\/td><td>\u2705<\/td><td>\u2705<\/td><td>\u2705<\/td><td>\u2705<\/td><\/tr><tr><td>Available in starter plan<\/td><td>\u2705<\/td><td>\u274c<\/td><td>\u274c<\/td><td>\u2705<\/td><td>\u274c<\/td><td>\u274c<\/td><td>\u274c<\/td><td>\u274c<\/td><td>\u274c<\/td><td>\u2705<\/td><\/tr><tr><td>Get started without contacting sales<\/td><td>\u2705<\/td><td>\u274c<\/td><td>\u274c<\/td><td>\u2705<\/td><td>\u2705<\/td><td>\u274c<\/td><td>\u274c<\/td><td>\u274c<\/td><td>\u274c<\/td><td>\u274c<\/td><\/tr><tr><td>Use own Twilio\/Plivo number without sharing API<\/td><td>\u2705<\/td><td>\u274c<\/td><td>\u274c<\/td><td>\u274c<\/td><td>\u274c<\/td><td>\u274c<\/td><td>\u274c<\/td><td>\u274c<\/td><td>\u274c<\/td><td>\u274c<\/td><\/tr><tr><td>Slack\/Teams alerts<\/td><td>\u2705<\/td><td>\u2705<\/td><td>\u2705<\/td><td>\u2705<\/td><td>\u2705<\/td><td>\u2705<\/td><td>\u2705<\/td><td>\u2705<\/td><td>\u2705<\/td><td>\u2705<\/td><\/tr><tr><td>Dedicated audit log<\/td><td>\u2705<\/td><td>\u274c<\/td><td>\u274c<\/td><td>\u274c<\/td><td>\u274c<\/td><td>\u274c<\/td><td>\u274c<\/td><td>\u2705<\/td><td>\u2705<\/td><td>\u274c<\/td><\/tr><tr><td>Custom messaging<\/td><td>\u2705<\/td><td>\u2705<\/td><td>\u274c<\/td><td>\u2705<\/td><td>\u274c<\/td><td>\u2705<\/td><td>\u274c<\/td><td>\u2705<\/td><td>\u2705<\/td><td>\u274c<\/td><\/tr><tr><td>Call recording<\/td><td>\u2705<\/td><td>\u274c<\/td><td>\u274c<\/td><td>\u274c<\/td><td>\u274c<\/td><td>\u2705<\/td><td>\u274c<\/td><td>\u274c<\/td><td>\u274c<\/td><td>\u274c<\/td><\/tr><tr><td>Save contacts<\/td><td>\u2705<\/td><td>\u274c<\/td><td>\u274c<\/td><td>\u274c<\/td><td>\u274c<\/td><td>\u274c<\/td><td>\u274c<\/td><td>\u274c<\/td><td>\u274c<\/td><td>\u274c<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"live-call-routing-scorecard-see-which-tool-ranks-highest\">Live Call Routing Scorecard: See Which Tool Ranks Highest<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Here\u2019s how the tools scored based on the checklist. I awarded one point for each \u2705<\/p>\n\n\n\n<figure class=\"wp-block-table is-style-stripes has-x-small-font-size\"><table><thead><tr><th class=\"has-text-align-left\" data-align=\"left\"><strong>Tool<\/strong><\/th><th class=\"has-text-align-left\" data-align=\"left\"><strong>Score<\/strong><\/th><\/tr><\/thead><tbody><tr><td class=\"has-text-align-left\" data-align=\"left\">Spike<\/td><td class=\"has-text-align-left\" data-align=\"left\">10<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Splunk OnCall<\/td><td class=\"has-text-align-left\" data-align=\"left\">6<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Squadcast<\/td><td class=\"has-text-align-left\" data-align=\"left\">5<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">AlertOps<\/td><td class=\"has-text-align-left\" data-align=\"left\">5<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">PagerDuty<\/td><td class=\"has-text-align-left\" data-align=\"left\">4<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Zenduty<\/td><td class=\"has-text-align-left\" data-align=\"left\">4<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">xMatters<\/td><td class=\"has-text-align-left\" data-align=\"left\">4<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Grafana OnCall<\/td><td class=\"has-text-align-left\" data-align=\"left\">4<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Incident.io<\/td><td class=\"has-text-align-left\" data-align=\"left\">3<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Datadog OnCall<\/td><td class=\"has-text-align-left\" data-align=\"left\">2<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"http:\/\/spike.sh\">Spike<\/a> stands out as the clear winner with a perfect score of 10\/10 points, ticking every box for key live call routing features.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">To learn more about Spike\u2019s Live Call Routing, <a href=\"https:\/\/spike.sh\/blog\/introducing-live-call-routing-for-incident-response\/\">check out this post<\/a><\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"which-tool-fits-your-team-and-budget\">Which Tool Fits Your Team and Budget<\/h2>\n\n\n\n<figure class=\"wp-block-table is-style-stripes has-x-small-font-size\"><table><thead><tr><th class=\"has-text-align-left\" data-align=\"left\"><strong>Tool<\/strong><\/th><th class=\"has-text-align-left\" data-align=\"left\"><strong>Best for<\/strong><\/th><th class=\"has-text-align-left\" data-align=\"left\"><strong>Price (starting plan with LCR)<\/strong><\/th><th class=\"has-text-align-left\" data-align=\"left\"><strong>Website<\/strong><\/th><\/tr><\/thead><tbody><tr><td class=\"has-text-align-left\" data-align=\"left\">Spike<\/td><td class=\"has-text-align-left\" data-align=\"left\">Teams of all sizes who want all the key live call routing features<\/td><td class=\"has-text-align-left\" data-align=\"left\">$7\/user\/month<\/td><td class=\"has-text-align-left\" data-align=\"left\"><a href=\"http:\/\/spike.sh\">Visit Spike<\/a><\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Splunk OnCall<\/td><td class=\"has-text-align-left\" data-align=\"left\">Splunk users needing fast setup and full LCR<\/td><td class=\"has-text-align-left\" data-align=\"left\">$9\/user\/month<\/td><td class=\"has-text-align-left\" data-align=\"left\"><a href=\"https:\/\/www.splunk.com\/en_us\/products\/on-call.html\">Visit Splunk OnCall<\/a><\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Squadcast<\/td><td class=\"has-text-align-left\" data-align=\"left\">Mid-sized teams who want call recording<\/td><td class=\"has-text-align-left\" data-align=\"left\">Contact sales<\/td><td class=\"has-text-align-left\" data-align=\"left\"><a href=\"http:\/\/squadcast.com\">Visit Squadcast<\/a><\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">AlertOps<\/td><td class=\"has-text-align-left\" data-align=\"left\">Teams needing US\/Canada LCR with audit logs<\/td><td class=\"has-text-align-left\" data-align=\"left\">Contact sales<\/td><td class=\"has-text-align-left\" data-align=\"left\"><a href=\"http:\/\/alertops.com\">Visit AlertOps<\/a><\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">PagerDuty<\/td><td class=\"has-text-align-left\" data-align=\"left\">Large orgs needing solid integrations<\/td><td class=\"has-text-align-left\" data-align=\"left\">Contact sales<\/td><td class=\"has-text-align-left\" data-align=\"left\"><a href=\"http:\/\/pagerduty.com\">Visit PagerDuty<\/a><\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Zenduty<\/td><td class=\"has-text-align-left\" data-align=\"left\">Teams needing fallback options<\/td><td class=\"has-text-align-left\" data-align=\"left\">$16\/user\/month<\/td><td class=\"has-text-align-left\" data-align=\"left\"><a href=\"http:\/\/zenduty.com\">Visit Zenduty<\/a><\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">xMatters<\/td><td class=\"has-text-align-left\" data-align=\"left\">Enterprises seeking robust audit and custom messaging<\/td><td class=\"has-text-align-left\" data-align=\"left\">Contact sales<\/td><td class=\"has-text-align-left\" data-align=\"left\"><a href=\"http:\/\/xmatters.com\">Visit xMatters<\/a><\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Grafana OnCall<\/td><td class=\"has-text-align-left\" data-align=\"left\">Grafana stack users needing LCR<\/td><td class=\"has-text-align-left\" data-align=\"left\">$20\/user\/month<\/td><td class=\"has-text-align-left\" data-align=\"left\"><a href=\"https:\/\/grafana.com\/products\/cloud\/oncall\/\">Visit Grafana OnCall<\/a><\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Incident.io<\/td><td class=\"has-text-align-left\" data-align=\"left\">Modern, Slack-first teams<\/td><td class=\"has-text-align-left\" data-align=\"left\">$25\/user\/month + $20\/user\/month for on-call<\/td><td class=\"has-text-align-left\" data-align=\"left\"><a href=\"http:\/\/incident.io\">Visit Incident.io<\/a><\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Datadog OnCall<\/td><td class=\"has-text-align-left\" data-align=\"left\">Teams already on Datadog<\/td><td class=\"has-text-align-left\" data-align=\"left\">$29\/user\/month<\/td><td class=\"has-text-align-left\" data-align=\"left\"><a href=\"https:\/\/www.datadoghq.com\/product\/incident-response\/\">Visit Datadog OnCall<\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"final-thoughts\">Final Thoughts<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">After evaluating 10 Live Call Routing software across key features, the data shows clear patterns.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Most tools handle basic routing, but few offer complete solutions. Only a handful include live call routing in starter plans, and many require sales calls just to get started.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Based on the checklist scores, <a href=\"http:\/\/app.spike.sh\/signup\">Spike<\/a> offers the most comprehensive feature set at the best price point. For teams needing immediate setup without sales friction, it&#8217;s the clear choice.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-ee856660 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-midnight-gradient-background has-background wp-element-button\" href=\"http:\/\/app.spike.sh\/signup\">Try Spike\u2019s Live Call Routing<\/a><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"faqs\">FAQs<\/h2>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\"><strong>What&#8217;s the difference between live call routing and traditional call center routing?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Traditional call center routing sends calls to any available agent, usually in a queue. Live call routing for incident management connects calls directly to the specific on-call engineer who can fix the problem.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\"><strong>How much does call routing cost?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Costs vary by vendor and features. Some tools, like <a href=\"http:\/\/spike.sh\">Spike<\/a>, offer live call routing starting at $7 per user each month. Others bundle it with higher-tier plans or need you to talk to sales.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\"><strong>Do I need extra hardware to use call routing software?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No. The best Live Call Routing Software is cloud-based and works with your existing phones and computer. You just need an internet connection and your phone. Most tools set up virtual numbers or work with your Twilio, Plivo, or similar accounts.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\"><strong>When do I need a live call routing software?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You need live call routing when manual phone trees slow down your incident response. If you have on-call schedules and people call about outages, automated routing saves critical time. Consider it essential if you run high-stakes workloads like payments, healthcare, or 24\/7 SaaS services, where a missed call could mean lost revenue or user disruption.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>I curated a list of the 10 best Live Call Routing software for incident management. To compare them, I created a checklist of essential features. I then read their documentation to see how they stacks up against my checklist. And finally, I encapsulated the results in three tables: If you are new to live call [&hellip;]<\/p>\n","protected":false},"author":263547072,"featured_media":2509,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","_import_markdown_pro_load_document_selector":0,"_import_markdown_pro_submit_text_textarea":"","_lmt_disableupdate":"","_lmt_disable":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[1420,1460],"tags":[],"class_list":["post-2480","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-comparison","category-live-call-routing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>10 Best Live Call Routing Software for Incident Management<\/title>\n<meta name=\"description\" content=\"Discover the 10 best live call routing software for incident management. Compare features, pricing, and find which tool fits your team.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.spike.sh\/10-best-live-call-routing-software-for-incident-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"10 Best Live Call Routing Software for Incident Management\" \/>\n<meta property=\"og:description\" content=\"Discover the 10 best live call routing software for incident management. Compare features, pricing, and find which tool fits your team.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.spike.sh\/10-best-live-call-routing-software-for-incident-management\/\" \/>\n<meta property=\"og:site_name\" content=\"Spike&#039;s blog\" \/>\n<meta property=\"article:published_time\" content=\"2025-07-30T21:01:35+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-31T07:09:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/10-Best-Live-Call-Routing-Software-for-Incident-Management.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1040\" \/>\n\t<meta property=\"og:image:height\" content=\"564\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Sreekar\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Sreekar\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog.spike.sh\\\/10-best-live-call-routing-software-for-incident-management\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.spike.sh\\\/10-best-live-call-routing-software-for-incident-management\\\/\"},\"author\":{\"name\":\"Sreekar\",\"@id\":\"https:\\\/\\\/blog.spike.sh\\\/#\\\/schema\\\/person\\\/eb31f40342cbe6a94ef67a1c0bf20923\"},\"headline\":\"10 Best Live Call Routing Software for Incident Management\",\"datePublished\":\"2025-07-30T21:01:35+00:00\",\"dateModified\":\"2025-07-31T07:09:37+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/blog.spike.sh\\\/10-best-live-call-routing-software-for-incident-management\\\/\"},\"wordCount\":1095,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/blog.spike.sh\\\/10-best-live-call-routing-software-for-incident-management\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/blog.spike.sh\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/10-Best-Live-Call-Routing-Software-for-Incident-Management.png\",\"articleSection\":[\"Comparison\",\"Live Call Routing\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/blog.spike.sh\\\/10-best-live-call-routing-software-for-incident-management\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/blog.spike.sh\\\/10-best-live-call-routing-software-for-incident-management\\\/\",\"url\":\"https:\\\/\\\/blog.spike.sh\\\/10-best-live-call-routing-software-for-incident-management\\\/\",\"name\":\"10 Best Live Call Routing Software for Incident Management\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.spike.sh\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/blog.spike.sh\\\/10-best-live-call-routing-software-for-incident-management\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/blog.spike.sh\\\/10-best-live-call-routing-software-for-incident-management\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/blog.spike.sh\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/10-Best-Live-Call-Routing-Software-for-Incident-Management.png\",\"datePublished\":\"2025-07-30T21:01:35+00:00\",\"dateModified\":\"2025-07-31T07:09:37+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/blog.spike.sh\\\/#\\\/schema\\\/person\\\/eb31f40342cbe6a94ef67a1c0bf20923\"},\"description\":\"Discover the 10 best live call routing software for incident management. Compare features, pricing, and find which tool fits your team.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/blog.spike.sh\\\/10-best-live-call-routing-software-for-incident-management\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/blog.spike.sh\\\/10-best-live-call-routing-software-for-incident-management\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/blog.spike.sh\\\/10-best-live-call-routing-software-for-incident-management\\\/#primaryimage\",\"url\":\"https:\\\/\\\/blog.spike.sh\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/10-Best-Live-Call-Routing-Software-for-Incident-Management.png\",\"contentUrl\":\"https:\\\/\\\/blog.spike.sh\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/10-Best-Live-Call-Routing-Software-for-Incident-Management.png\",\"width\":1040,\"height\":564,\"caption\":\"Blog cover image titled \\\"10 Best Live Call Routing Software for Incident Management\\\"\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/blog.spike.sh\\\/10-best-live-call-routing-software-for-incident-management\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/blog.spike.sh\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"10 Best Live Call Routing Software for Incident Management\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/blog.spike.sh\\\/#website\",\"url\":\"https:\\\/\\\/blog.spike.sh\\\/\",\"name\":\"Spike&#039;s blog\",\"description\":\"Learnings and opinions in a changing world\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/blog.spike.sh\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/blog.spike.sh\\\/#\\\/schema\\\/person\\\/eb31f40342cbe6a94ef67a1c0bf20923\",\"name\":\"Sreekar\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/cb2a2f53f3fd9e9619b7d3aaca20588e6101b5d239f52e0137823bd5d6cd0941?s=96&d=robohash&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/cb2a2f53f3fd9e9619b7d3aaca20588e6101b5d239f52e0137823bd5d6cd0941?s=96&d=robohash&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/cb2a2f53f3fd9e9619b7d3aaca20588e6101b5d239f52e0137823bd5d6cd0941?s=96&d=robohash&r=g\",\"caption\":\"Sreekar\"},\"url\":\"https:\\\/\\\/blog.spike.sh\\\/author\\\/sreekar98\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"10 Best Live Call Routing Software for Incident Management","description":"Discover the 10 best live call routing software for incident management. Compare features, pricing, and find which tool fits your team.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.spike.sh\/10-best-live-call-routing-software-for-incident-management\/","og_locale":"en_GB","og_type":"article","og_title":"10 Best Live Call Routing Software for Incident Management","og_description":"Discover the 10 best live call routing software for incident management. Compare features, pricing, and find which tool fits your team.","og_url":"https:\/\/blog.spike.sh\/10-best-live-call-routing-software-for-incident-management\/","og_site_name":"Spike&#039;s blog","article_published_time":"2025-07-30T21:01:35+00:00","article_modified_time":"2025-07-31T07:09:37+00:00","og_image":[{"width":1040,"height":564,"url":"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/10-Best-Live-Call-Routing-Software-for-Incident-Management.png","type":"image\/png"}],"author":"Sreekar","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Sreekar","Estimated reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blog.spike.sh\/10-best-live-call-routing-software-for-incident-management\/#article","isPartOf":{"@id":"https:\/\/blog.spike.sh\/10-best-live-call-routing-software-for-incident-management\/"},"author":{"name":"Sreekar","@id":"https:\/\/blog.spike.sh\/#\/schema\/person\/eb31f40342cbe6a94ef67a1c0bf20923"},"headline":"10 Best Live Call Routing Software for Incident Management","datePublished":"2025-07-30T21:01:35+00:00","dateModified":"2025-07-31T07:09:37+00:00","mainEntityOfPage":{"@id":"https:\/\/blog.spike.sh\/10-best-live-call-routing-software-for-incident-management\/"},"wordCount":1095,"commentCount":0,"image":{"@id":"https:\/\/blog.spike.sh\/10-best-live-call-routing-software-for-incident-management\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/10-Best-Live-Call-Routing-Software-for-Incident-Management.png","articleSection":["Comparison","Live Call Routing"],"inLanguage":"en-GB","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/blog.spike.sh\/10-best-live-call-routing-software-for-incident-management\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/blog.spike.sh\/10-best-live-call-routing-software-for-incident-management\/","url":"https:\/\/blog.spike.sh\/10-best-live-call-routing-software-for-incident-management\/","name":"10 Best Live Call Routing Software for Incident Management","isPartOf":{"@id":"https:\/\/blog.spike.sh\/#website"},"primaryImageOfPage":{"@id":"https:\/\/blog.spike.sh\/10-best-live-call-routing-software-for-incident-management\/#primaryimage"},"image":{"@id":"https:\/\/blog.spike.sh\/10-best-live-call-routing-software-for-incident-management\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/10-Best-Live-Call-Routing-Software-for-Incident-Management.png","datePublished":"2025-07-30T21:01:35+00:00","dateModified":"2025-07-31T07:09:37+00:00","author":{"@id":"https:\/\/blog.spike.sh\/#\/schema\/person\/eb31f40342cbe6a94ef67a1c0bf20923"},"description":"Discover the 10 best live call routing software for incident management. Compare features, pricing, and find which tool fits your team.","breadcrumb":{"@id":"https:\/\/blog.spike.sh\/10-best-live-call-routing-software-for-incident-management\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.spike.sh\/10-best-live-call-routing-software-for-incident-management\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/blog.spike.sh\/10-best-live-call-routing-software-for-incident-management\/#primaryimage","url":"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/10-Best-Live-Call-Routing-Software-for-Incident-Management.png","contentUrl":"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/10-Best-Live-Call-Routing-Software-for-Incident-Management.png","width":1040,"height":564,"caption":"Blog cover image titled \"10 Best Live Call Routing Software for Incident Management\""},{"@type":"BreadcrumbList","@id":"https:\/\/blog.spike.sh\/10-best-live-call-routing-software-for-incident-management\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.spike.sh\/"},{"@type":"ListItem","position":2,"name":"10 Best Live Call Routing Software for Incident Management"}]},{"@type":"WebSite","@id":"https:\/\/blog.spike.sh\/#website","url":"https:\/\/blog.spike.sh\/","name":"Spike&#039;s blog","description":"Learnings and opinions in a changing world","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.spike.sh\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Person","@id":"https:\/\/blog.spike.sh\/#\/schema\/person\/eb31f40342cbe6a94ef67a1c0bf20923","name":"Sreekar","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/secure.gravatar.com\/avatar\/cb2a2f53f3fd9e9619b7d3aaca20588e6101b5d239f52e0137823bd5d6cd0941?s=96&d=robohash&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/cb2a2f53f3fd9e9619b7d3aaca20588e6101b5d239f52e0137823bd5d6cd0941?s=96&d=robohash&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/cb2a2f53f3fd9e9619b7d3aaca20588e6101b5d239f52e0137823bd5d6cd0941?s=96&d=robohash&r=g","caption":"Sreekar"},"url":"https:\/\/blog.spike.sh\/author\/sreekar98\/"}]}},"modified_by":"Sreekar","jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/10-Best-Live-Call-Routing-Software-for-Incident-Management.png","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pfMe4Q-E0","jetpack-related-posts":[{"id":3303,"url":"https:\/\/blog.spike.sh\/zenduty-alternatives-2026\/","url_meta":{"origin":2480,"position":0},"title":"5 Better Zenduty Alternatives for Incident Management (2026)","author":"Sreekar","date":"1st October, 2025","format":false,"excerpt":"Looking for Zenduty alternatives? I tested 5 better incident management tools and compared their alerting, on-call scheduling, and automation features. Read the blog and find the best alternative for your team.","rel":"","context":"In &quot;Zenduty&quot;","block_context":{"text":"Zenduty","link":"https:\/\/blog.spike.sh\/category\/comparison\/zenduty\/"},"img":{"alt_text":"Blog cover image titled \"5 Better Zenduty Alternatives for Incident Management\"","src":"https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/Basics-of-Incident-Management-8.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/Basics-of-Incident-Management-8.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/Basics-of-Incident-Management-8.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/Basics-of-Incident-Management-8.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":2896,"url":"https:\/\/blog.spike.sh\/pagerduty-alternatives-for-incident-management\/","url_meta":{"origin":2480,"position":1},"title":"5 Better PagerDuty Alternatives for Incident Management (2026)","author":"Sreekar","date":"19th August, 2025","format":false,"excerpt":"When I reviewed PagerDuty, I found that it gets the core incident management features right: Strong Slack integration, powerful bi-directional Jira sync, service-based on-call handoff notifications, and detailed incident timelines. But you\u2019re here, looking for PagerDuty alternatives, likely for a reason. Maybe its automation is too expensive, or setting up\u2026","rel":"","context":"In &quot;Comparison&quot;","block_context":{"text":"Comparison","link":"https:\/\/blog.spike.sh\/category\/comparison\/"},"img":{"alt_text":"Blog cover image titled \"5 Better PagerDuty Alternatives for Incident Management\"","src":"https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/08\/background-37-1.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/08\/background-37-1.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/08\/background-37-1.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/08\/background-37-1.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":2789,"url":"https:\/\/blog.spike.sh\/pagerduty-alternatives-for-incident-response\/","url_meta":{"origin":2480,"position":2},"title":"5 Better PagerDuty Alternatives for Incident Response (2026)","author":"Sreekar","date":"18th August, 2025","format":false,"excerpt":"In the previous post, I reviewed PagerDuty\u2019s incident response capabilities. It excels in key areas like strong Slack integration, powerful bi-directional Jira sync, and detailed incident timelines. But you\u2019re here, so something about PagerDuty didn\u2019t work for you. Maybe it's the expensive automation features, complex war room setup, or lack\u2026","rel":"","context":"In &quot;Comparison&quot;","block_context":{"text":"Comparison","link":"https:\/\/blog.spike.sh\/category\/comparison\/"},"img":{"alt_text":"Blog cover titled \"5 better PagerDuty alternatives for incident response\"","src":"https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/08\/Basics-of-Incident-Management-9.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/08\/Basics-of-Incident-Management-9.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/08\/Basics-of-Incident-Management-9.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/08\/Basics-of-Incident-Management-9.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/08\/Basics-of-Incident-Management-9.png?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/08\/Basics-of-Incident-Management-9.png?resize=1400%2C800&ssl=1 4x"},"classes":[]},{"id":3442,"url":"https:\/\/blog.spike.sh\/incidentio-alternatives-2026\/","url_meta":{"origin":2480,"position":3},"title":"5 Better Incident.io Alternatives (2026)","author":"Sreekar","date":"4th October, 2025","format":false,"excerpt":"Looking for Incident.io alternatives? I tested 5 better incident management tools and compared their alerting, on-call scheduling, and automation features. Read the blog and find the best Incident.io alternative for your team.","rel":"","context":"In &quot;Incident.io&quot;","block_context":{"text":"Incident.io","link":"https:\/\/blog.spike.sh\/category\/comparison\/incident-io\/"},"img":{"alt_text":"Blog cover titled \"5 better incident.io alternatives\"","src":"https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/Basics-of-Incident-Management-7.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/Basics-of-Incident-Management-7.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/Basics-of-Incident-Management-7.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/Basics-of-Incident-Management-7.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":4237,"url":"https:\/\/blog.spike.sh\/jsm-alternatives-for-incident-management\/","url_meta":{"origin":2480,"position":4},"title":"5 Better Jira Service Management (JSM) Alternatives for Incident Management (2026)","author":"Sreekar","date":"16th November, 2025","format":false,"excerpt":"OpsGenie is shutting down, and Atlassian recommends JSM. But is it right for you? This post covers 5 better Jira Service Management (JSM) Alternatives for incident management, with detailed comparisons.","rel":"","context":"In &quot;JSM&quot;","block_context":{"text":"JSM","link":"https:\/\/blog.spike.sh\/category\/comparison\/jsm\/"},"img":{"alt_text":"Blog cover titled \"JSM Alternatives for Incident Management\"","src":"https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/background-45-1.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/background-45-1.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/background-45-1.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/background-45-1.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":2261,"url":"https:\/\/blog.spike.sh\/introducing-live-call-routing-for-incident-response\/","url_meta":{"origin":2480,"position":5},"title":"Introducing Live Call Routing for Incident Response","author":"Sreekar","date":"16th July, 2025","format":false,"excerpt":"Today, we are introducing Live Call Routing, a direct phone line that connects incoming calls to on-call engineers. It captures human-reported incidents that monitoring tools might miss\u2014closing the loop between automated alerts and real-world observations so nothing falls through the cracks. It helps you respond to critical incidents faster by\u2026","rel":"","context":"In &quot;Announcement&quot;","block_context":{"text":"Announcement","link":"https:\/\/blog.spike.sh\/category\/announcement\/"},"img":{"alt_text":"Blog cover image titled \"Introducing Live Call Routing\"","src":"https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/Rectangle-Live-Call-Routing.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/Rectangle-Live-Call-Routing.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/Rectangle-Live-Call-Routing.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/Rectangle-Live-Call-Routing.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/Rectangle-Live-Call-Routing.png?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/07\/Rectangle-Live-Call-Routing.png?resize=1400%2C800&ssl=1 4x"},"classes":[]}],"_links":{"self":[{"href":"https:\/\/blog.spike.sh\/wp-json\/wp\/v2\/posts\/2480","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.spike.sh\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.spike.sh\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.spike.sh\/wp-json\/wp\/v2\/users\/263547072"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.spike.sh\/wp-json\/wp\/v2\/comments?post=2480"}],"version-history":[{"count":25,"href":"https:\/\/blog.spike.sh\/wp-json\/wp\/v2\/posts\/2480\/revisions"}],"predecessor-version":[{"id":2510,"href":"https:\/\/blog.spike.sh\/wp-json\/wp\/v2\/posts\/2480\/revisions\/2510"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.spike.sh\/wp-json\/wp\/v2\/media\/2509"}],"wp:attachment":[{"href":"https:\/\/blog.spike.sh\/wp-json\/wp\/v2\/media?parent=2480"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.spike.sh\/wp-json\/wp\/v2\/categories?post=2480"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.spike.sh\/wp-json\/wp\/v2\/tags?post=2480"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}