{"id":312,"date":"2021-08-23T10:06:55","date_gmt":"2021-08-23T10:06:55","guid":{"rendered":"https:\/\/blog.spike.sh\/2021\/08\/23\/introducing-the-spike-sh-alert-reliability-engine\/"},"modified":"2025-06-06T13:05:54","modified_gmt":"2025-06-06T07:35:54","slug":"introducing-the-spike-sh-alert-reliability-engine","status":"publish","type":"post","link":"https:\/\/blog.spike.sh\/introducing-the-spike-sh-alert-reliability-engine\/","title":{"rendered":"Introducing the Spike.sh Alert Reliability Engine"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">At Spike.sh, our mission is to help dev teams understand and resolve production issues faster. At the core of this is our Alert Reliability Engine, whose job is to make sure that a team member always gets an alert on their preferred channel. Currently, we support 7 channels &#8211; phone call, SMS, mobile push notifications, email, Slack, Microsoft Teams and Discord. We wanted to give you a peek into how we achieve high deliverability across these channels. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">One of the most popular features for Spike.sh customers is phone call alerts, and we do a lot to make sure you always get the call. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><a href=\"https:\/\/www.google.com\/url?q=https:\/\/app.spike.sh\/geo-permissions&amp;sa=D&amp;source=editors&amp;ust=1629707258966000&amp;usg=AOvVaw3CxLcVHPtriAvpytQSP3-m\">Large geographic coverage<\/a><\/strong> &#8211; We work with multiple vendors to make sure that no matter where your team is based, you are reachable via phone. <\/li>\n\n\n\n<li><strong>Dealing with Do Not Disturb (DND)<\/strong> &#8211; When an important incident is happening, we want to make sure we do everything to reach you. So if you don\u2019t answer the phone or decline the call, we will redial that number within 2 minutes. This makes sure that we can reach you for critical alerts even if your phone is in Sleep or DND mode. Additionally, we provide a list of numbers in our contact card that you can add to your address book &#8211; this way, you will get the call even when in DND.<\/li>\n\n\n\n<li><strong>Fallback <\/strong>&#8211; We work with multiple vendors so that if one of them is not able to reach you, then we immediately try with a different vendor. We are going to add more enhancements to this in the future like letting you set up a backup phone number, and sending you an email about your phone being unavailable. <\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Future changes<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Multiple phone numbers<\/strong>: Sometimes, team members can have multiple phone numbers. We plan to support this, and build a system that will automatically choose the right phone number based on past success data.<\/li>\n\n\n\n<li><strong>Voice settings<\/strong>: You can choose between different options for voice and accent so you can understand the incident information quickly.<\/li>\n\n\n\n<li><strong>Preferred vendor selection<\/strong>: You can test the vendors yourself from a console, and select your preferred vendor based on who reaches you most reliably<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>At Spike.sh, our mission is to help dev teams understand and resolve production issues faster. At the core of this is our Alert Reliability Engine, whose job is to make sure that a team member always gets an alert on their preferred channel. Currently, we support 7 channels &#8211; phone call, SMS, mobile push notifications, [&hellip;]<\/p>\n","protected":false},"author":191914268,"featured_media":806,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","_import_markdown_pro_load_document_selector":0,"_import_markdown_pro_submit_text_textarea":"","_lmt_disableupdate":"","_lmt_disable":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[1430],"tags":[],"class_list":["post-312","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-alerts"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Introducing the Spike.sh Alert Reliability Engine<\/title>\n<meta name=\"description\" content=\"Learn about Spike&#039;s Alert Reliability Engine. Ensure your team never miss critical alerts with multi-channel delivery and global reliability.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.spike.sh\/introducing-the-spike-sh-alert-reliability-engine\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Introducing the Spike.sh Alert Reliability Engine\" \/>\n<meta property=\"og:description\" content=\"Learn about Spike&#039;s Alert Reliability Engine. Ensure your team never miss critical alerts with multi-channel delivery and global reliability.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.spike.sh\/introducing-the-spike-sh-alert-reliability-engine\/\" \/>\n<meta property=\"og:site_name\" content=\"Spike&#039;s blog\" \/>\n<meta property=\"article:published_time\" content=\"2021-08-23T10:06:55+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-06T07:35:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2021\/08\/Alert-reliability-diagram.png\" \/>\n\t<meta property=\"og:image:width\" content=\"689\" \/>\n\t<meta property=\"og:image:height\" content=\"373\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Kaushik\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Kaushik\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog.spike.sh\\\/introducing-the-spike-sh-alert-reliability-engine\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.spike.sh\\\/introducing-the-spike-sh-alert-reliability-engine\\\/\"},\"author\":{\"name\":\"Kaushik\",\"@id\":\"https:\\\/\\\/blog.spike.sh\\\/#\\\/schema\\\/person\\\/b137e57ace218547f02b86fdcb2d0e64\"},\"headline\":\"Introducing the Spike.sh Alert Reliability Engine\",\"datePublished\":\"2021-08-23T10:06:55+00:00\",\"dateModified\":\"2025-06-06T07:35:54+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/blog.spike.sh\\\/introducing-the-spike-sh-alert-reliability-engine\\\/\"},\"wordCount\":368,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/blog.spike.sh\\\/introducing-the-spike-sh-alert-reliability-engine\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/blog.spike.sh\\\/wp-content\\\/uploads\\\/2021\\\/08\\\/Alert-reliability-diagram.png\",\"articleSection\":[\"Alerts\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/blog.spike.sh\\\/introducing-the-spike-sh-alert-reliability-engine\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/blog.spike.sh\\\/introducing-the-spike-sh-alert-reliability-engine\\\/\",\"url\":\"https:\\\/\\\/blog.spike.sh\\\/introducing-the-spike-sh-alert-reliability-engine\\\/\",\"name\":\"Introducing the Spike.sh Alert Reliability Engine\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.spike.sh\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/blog.spike.sh\\\/introducing-the-spike-sh-alert-reliability-engine\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/blog.spike.sh\\\/introducing-the-spike-sh-alert-reliability-engine\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/blog.spike.sh\\\/wp-content\\\/uploads\\\/2021\\\/08\\\/Alert-reliability-diagram.png\",\"datePublished\":\"2021-08-23T10:06:55+00:00\",\"dateModified\":\"2025-06-06T07:35:54+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/blog.spike.sh\\\/#\\\/schema\\\/person\\\/b137e57ace218547f02b86fdcb2d0e64\"},\"description\":\"Learn about Spike's Alert Reliability Engine. Ensure your team never miss critical alerts with multi-channel delivery and global reliability.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/blog.spike.sh\\\/introducing-the-spike-sh-alert-reliability-engine\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/blog.spike.sh\\\/introducing-the-spike-sh-alert-reliability-engine\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/blog.spike.sh\\\/introducing-the-spike-sh-alert-reliability-engine\\\/#primaryimage\",\"url\":\"https:\\\/\\\/blog.spike.sh\\\/wp-content\\\/uploads\\\/2021\\\/08\\\/Alert-reliability-diagram.png\",\"contentUrl\":\"https:\\\/\\\/blog.spike.sh\\\/wp-content\\\/uploads\\\/2021\\\/08\\\/Alert-reliability-diagram.png\",\"width\":689,\"height\":373},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/blog.spike.sh\\\/introducing-the-spike-sh-alert-reliability-engine\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/blog.spike.sh\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Introducing the Spike.sh Alert Reliability Engine\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/blog.spike.sh\\\/#website\",\"url\":\"https:\\\/\\\/blog.spike.sh\\\/\",\"name\":\"Spike&#039;s blog\",\"description\":\"Learnings and opinions in a changing world\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/blog.spike.sh\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/blog.spike.sh\\\/#\\\/schema\\\/person\\\/b137e57ace218547f02b86fdcb2d0e64\",\"name\":\"Kaushik\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/c7ec6b633161978fc09ed325cefde9061797a65a730e4b98c0eb26bc6925bc81?s=96&d=robohash&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/c7ec6b633161978fc09ed325cefde9061797a65a730e4b98c0eb26bc6925bc81?s=96&d=robohash&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/c7ec6b633161978fc09ed325cefde9061797a65a730e4b98c0eb26bc6925bc81?s=96&d=robohash&r=g\",\"caption\":\"Kaushik\"},\"description\":\"Founder of Spike. I like sharing how we are building Spike and the intricacies of building a startup by waking people up for critical incidents.\",\"url\":\"https:\\\/\\\/blog.spike.sh\\\/author\\\/spikehq\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Introducing the Spike.sh Alert Reliability Engine","description":"Learn about Spike's Alert Reliability Engine. Ensure your team never miss critical alerts with multi-channel delivery and global reliability.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.spike.sh\/introducing-the-spike-sh-alert-reliability-engine\/","og_locale":"en_GB","og_type":"article","og_title":"Introducing the Spike.sh Alert Reliability Engine","og_description":"Learn about Spike's Alert Reliability Engine. Ensure your team never miss critical alerts with multi-channel delivery and global reliability.","og_url":"https:\/\/blog.spike.sh\/introducing-the-spike-sh-alert-reliability-engine\/","og_site_name":"Spike&#039;s blog","article_published_time":"2021-08-23T10:06:55+00:00","article_modified_time":"2025-06-06T07:35:54+00:00","og_image":[{"width":689,"height":373,"url":"https:\/\/blog.spike.sh\/wp-content\/uploads\/2021\/08\/Alert-reliability-diagram.png","type":"image\/png"}],"author":"Kaushik","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Kaushik","Estimated reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blog.spike.sh\/introducing-the-spike-sh-alert-reliability-engine\/#article","isPartOf":{"@id":"https:\/\/blog.spike.sh\/introducing-the-spike-sh-alert-reliability-engine\/"},"author":{"name":"Kaushik","@id":"https:\/\/blog.spike.sh\/#\/schema\/person\/b137e57ace218547f02b86fdcb2d0e64"},"headline":"Introducing the Spike.sh Alert Reliability Engine","datePublished":"2021-08-23T10:06:55+00:00","dateModified":"2025-06-06T07:35:54+00:00","mainEntityOfPage":{"@id":"https:\/\/blog.spike.sh\/introducing-the-spike-sh-alert-reliability-engine\/"},"wordCount":368,"commentCount":0,"image":{"@id":"https:\/\/blog.spike.sh\/introducing-the-spike-sh-alert-reliability-engine\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.spike.sh\/wp-content\/uploads\/2021\/08\/Alert-reliability-diagram.png","articleSection":["Alerts"],"inLanguage":"en-GB","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/blog.spike.sh\/introducing-the-spike-sh-alert-reliability-engine\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/blog.spike.sh\/introducing-the-spike-sh-alert-reliability-engine\/","url":"https:\/\/blog.spike.sh\/introducing-the-spike-sh-alert-reliability-engine\/","name":"Introducing the Spike.sh Alert Reliability Engine","isPartOf":{"@id":"https:\/\/blog.spike.sh\/#website"},"primaryImageOfPage":{"@id":"https:\/\/blog.spike.sh\/introducing-the-spike-sh-alert-reliability-engine\/#primaryimage"},"image":{"@id":"https:\/\/blog.spike.sh\/introducing-the-spike-sh-alert-reliability-engine\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.spike.sh\/wp-content\/uploads\/2021\/08\/Alert-reliability-diagram.png","datePublished":"2021-08-23T10:06:55+00:00","dateModified":"2025-06-06T07:35:54+00:00","author":{"@id":"https:\/\/blog.spike.sh\/#\/schema\/person\/b137e57ace218547f02b86fdcb2d0e64"},"description":"Learn about Spike's Alert Reliability Engine. Ensure your team never miss critical alerts with multi-channel delivery and global reliability.","breadcrumb":{"@id":"https:\/\/blog.spike.sh\/introducing-the-spike-sh-alert-reliability-engine\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.spike.sh\/introducing-the-spike-sh-alert-reliability-engine\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/blog.spike.sh\/introducing-the-spike-sh-alert-reliability-engine\/#primaryimage","url":"https:\/\/blog.spike.sh\/wp-content\/uploads\/2021\/08\/Alert-reliability-diagram.png","contentUrl":"https:\/\/blog.spike.sh\/wp-content\/uploads\/2021\/08\/Alert-reliability-diagram.png","width":689,"height":373},{"@type":"BreadcrumbList","@id":"https:\/\/blog.spike.sh\/introducing-the-spike-sh-alert-reliability-engine\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.spike.sh\/"},{"@type":"ListItem","position":2,"name":"Introducing the Spike.sh Alert Reliability Engine"}]},{"@type":"WebSite","@id":"https:\/\/blog.spike.sh\/#website","url":"https:\/\/blog.spike.sh\/","name":"Spike&#039;s blog","description":"Learnings and opinions in a changing world","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.spike.sh\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Person","@id":"https:\/\/blog.spike.sh\/#\/schema\/person\/b137e57ace218547f02b86fdcb2d0e64","name":"Kaushik","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/secure.gravatar.com\/avatar\/c7ec6b633161978fc09ed325cefde9061797a65a730e4b98c0eb26bc6925bc81?s=96&d=robohash&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/c7ec6b633161978fc09ed325cefde9061797a65a730e4b98c0eb26bc6925bc81?s=96&d=robohash&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/c7ec6b633161978fc09ed325cefde9061797a65a730e4b98c0eb26bc6925bc81?s=96&d=robohash&r=g","caption":"Kaushik"},"description":"Founder of Spike. I like sharing how we are building Spike and the intricacies of building a startup by waking people up for critical incidents.","url":"https:\/\/blog.spike.sh\/author\/spikehq\/"}]}},"modified_by":"Sreekar","jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/blog.spike.sh\/wp-content\/uploads\/2021\/08\/Alert-reliability-diagram.png","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pfMe4Q-52","jetpack-related-posts":[{"id":294,"url":"https:\/\/blog.spike.sh\/spike-mobile-push-notification-alerts-pushover\/","url_meta":{"origin":312,"position":0},"title":"How to Get Mobile Push Notifications from Spike.sh","author":"Pruthvi","date":"9th March, 2021","format":false,"excerpt":"What is Pushover?How to get Spike.sh alerts on Pushover app? When an issue happens in your software in production, the channel to send the alert on depends on multiple factors. If it's a critical issue requiring immediate attention, you should alert the team member via phone call. But not all\u2026","rel":"","context":"In &quot;Alerts&quot;","block_context":{"text":"Alerts","link":"https:\/\/blog.spike.sh\/category\/incident-management\/alerts\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2021\/03\/cover-4.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2021\/03\/cover-4.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2021\/03\/cover-4.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2021\/03\/cover-4.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2021\/03\/cover-4.png?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2021\/03\/cover-4.png?resize=1400%2C800&ssl=1 4x"},"classes":[]},{"id":338,"url":"https:\/\/blog.spike.sh\/getting-started-with-incident-management\/","url_meta":{"origin":312,"position":1},"title":"Getting Started With Incident Management","author":"Kaushik","date":"5th February, 2024","format":false,"excerpt":"Getting started with managing incidents is easy. In fact, the initial setup takes just 5 minutes, and within the first 3 minutes, you will start receiving alerts.","rel":"","context":"In &quot;Incident Management&quot;","block_context":{"text":"Incident Management","link":"https:\/\/blog.spike.sh\/category\/incident-management\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2024\/02\/Getting-started-with-Incident-Management-1.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2024\/02\/Getting-started-with-Incident-Management-1.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2024\/02\/Getting-started-with-Incident-Management-1.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2024\/02\/Getting-started-with-Incident-Management-1.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2024\/02\/Getting-started-with-Incident-Management-1.png?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2024\/02\/Getting-started-with-Incident-Management-1.png?resize=1400%2C800&ssl=1 4x"},"classes":[]},{"id":309,"url":"https:\/\/blog.spike.sh\/a-guide-to-uptime-monitoring-with-uptimerobot\/","url_meta":{"origin":312,"position":2},"title":"A Guide to Website Uptime Monitoring with UptimeRobot","author":"Pruthvi","date":"30th April, 2021","format":false,"excerpt":"Getting startedStatus pageAlertsConclusion Your website is your primary storefront on the internet and any website issues can lead to customer dissatisfaction and lost business. Which is why it is important to monitor your website to make sure that it is working properly. In this guide, we will learn how to\u2026","rel":"","context":"In &quot;Uncategorized&quot;","block_context":{"text":"Uncategorized","link":"https:\/\/blog.spike.sh\/category\/uncategorised\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2021\/04\/blog-uptime-robot.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2021\/04\/blog-uptime-robot.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2021\/04\/blog-uptime-robot.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2021\/04\/blog-uptime-robot.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2021\/04\/blog-uptime-robot.png?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":296,"url":"https:\/\/blog.spike.sh\/introduction-on-call-schedule\/","url_meta":{"origin":312,"position":3},"title":"Introduction to On-Call Schedules","author":"Kaushik","date":"16th March, 2021","format":false,"excerpt":"CoverageShift lengthWho should be on-call?What should be the escalation policy during on-call?On-call and team healthConclusion An on-call schedule tells you and everyone in the team who will be the first responder when an issue happens in production. The on-call team member is responsible for investigating the issue, either fixing the\u2026","rel":"","context":"In &quot;Oncall&quot;","block_context":{"text":"Oncall","link":"https:\/\/blog.spike.sh\/category\/incident-management\/oncall\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2021\/03\/cover-1.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2021\/03\/cover-1.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2021\/03\/cover-1.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2021\/03\/cover-1.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2021\/03\/cover-1.png?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2021\/03\/cover-1.png?resize=1400%2C800&ssl=1 4x"},"classes":[]},{"id":297,"url":"https:\/\/blog.spike.sh\/how-to-deal-with-alert-noise\/","url_meta":{"origin":312,"position":4},"title":"How to Deal with Alert Noise","author":"Pruthvi","date":"16th March, 2021","format":false,"excerpt":"How many alerts is too many?Dealing with alert noise Adding alerts across your monitoring tools is taking a proactive approach to reliability. But if there are too many alerts, then it can become counterproductive because team members will start ignoring alerts or remove the alerting altogether. Which is why you\u2026","rel":"","context":"In &quot;Alerts&quot;","block_context":{"text":"Alerts","link":"https:\/\/blog.spike.sh\/category\/incident-management\/alerts\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2021\/03\/cover.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2021\/03\/cover.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2021\/03\/cover.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2021\/03\/cover.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2021\/03\/cover.png?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2021\/03\/cover.png?resize=1400%2C800&ssl=1 4x"},"classes":[]},{"id":4536,"url":"https:\/\/blog.spike.sh\/getting-started-with-spike\/","url_meta":{"origin":312,"position":5},"title":"Getting Started With Spike","author":"Sreekar","date":"10th December, 2025","format":false,"excerpt":"This quick-start Spike guide shows you how to get alerts on the right channels, take the first actions on incidents, use escalation policies, rotate on-call, and route alerts based on severity, priority, and time of day.","rel":"","context":"In &quot;Guides&quot;","block_context":{"text":"Guides","link":"https:\/\/blog.spike.sh\/category\/guides\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/Basics-of-Incident-Management.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/Basics-of-Incident-Management.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/Basics-of-Incident-Management.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/Basics-of-Incident-Management.png?resize=700%2C400&ssl=1 2x"},"classes":[]}],"_links":{"self":[{"href":"https:\/\/blog.spike.sh\/wp-json\/wp\/v2\/posts\/312","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.spike.sh\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.spike.sh\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.spike.sh\/wp-json\/wp\/v2\/users\/191914268"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.spike.sh\/wp-json\/wp\/v2\/comments?post=312"}],"version-history":[{"count":1,"href":"https:\/\/blog.spike.sh\/wp-json\/wp\/v2\/posts\/312\/revisions"}],"predecessor-version":[{"id":807,"href":"https:\/\/blog.spike.sh\/wp-json\/wp\/v2\/posts\/312\/revisions\/807"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.spike.sh\/wp-json\/wp\/v2\/media\/806"}],"wp:attachment":[{"href":"https:\/\/blog.spike.sh\/wp-json\/wp\/v2\/media?parent=312"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.spike.sh\/wp-json\/wp\/v2\/categories?post=312"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.spike.sh\/wp-json\/wp\/v2\/tags?post=312"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}