{"id":318,"date":"2022-03-16T13:48:04","date_gmt":"2022-03-16T13:48:04","guid":{"rendered":"https:\/\/blog.spike.sh\/2022\/03\/16\/multiple-responders-for-a-single-incident\/"},"modified":"2025-06-06T12:52:07","modified_gmt":"2025-06-06T07:22:07","slug":"multiple-responders-for-a-single-incident","status":"publish","type":"post","link":"https:\/\/blog.spike.sh\/multiple-responders-for-a-single-incident\/","title":{"rendered":"Multiple Responders for a Single Incident"},"content":{"rendered":"\n<nav aria-label=\"Table of Contents\" class=\"wp-block-table-of-contents\"><ol><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/multiple-responders-for-a-single-incident\/#why\">Why?<\/a><ol><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/multiple-responders-for-a-single-incident\/#1-empathy\">1. Empathy<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/multiple-responders-for-a-single-incident\/#2-transparency\">2. Transparency<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/multiple-responders-for-a-single-incident\/#3-future-context\">3. Future context<\/a><\/li><\/ol><\/li><\/ol><\/nav>\n\n\n\n<p class=\"wp-block-paragraph\">It&#8217;s not everyday that an incident needs multiple responders to work together and resolve it. But when the day arrives, know that, we now support adding mutliple responders to a single incident. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Users can now instantly add a responder by clicking the <strong>+ Responder<\/strong> button. You can add and remove responders for a single incident or by selecting multiple.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"why\">Why?<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"1-empathy\"><strong>1. Empathy<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Responders are walking into the fire, <em>willingly <\/em>to help their team resume business as usual. Logging them as responders, we believe, could help in building empathy in the larger sense. <em>We have got some neat things planned here!<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"2-transparency\"><strong>2. Transparency<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If multiple members of your team are working together on resolving an incident, then adding them brings in transparency to everyone who looks at the incident.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"3-future-context\"><strong>3. Future context<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If this incident repeats itself, then a context who resolved this in the past could be super helpful in reducing MTTR and gauging the incident resolution steps along with it&#8217;s responders. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>have feedback? please share it with directly at kaushik@spike.sh.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Add multiple responders to one or more incidents. Helps in gaining empathy, transparency, and future context for an incident that helps reduce MTTR.<\/p>\n","protected":false},"author":191914268,"featured_media":782,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","_import_markdown_pro_load_document_selector":0,"_import_markdown_pro_submit_text_textarea":"","_lmt_disableupdate":"","_lmt_disable":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[1442],"tags":[1385,1384,1386],"class_list":["post-318","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-announcement","tag-incidents","tag-new-feature","tag-responders"],"yoast_head":"<!-- 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