{"id":322,"date":"2022-09-19T17:24:00","date_gmt":"2022-09-19T17:24:00","guid":{"rendered":"https:\/\/blog.spike.sh\/2022\/09\/19\/what-is-an-incident\/"},"modified":"2025-06-06T12:39:41","modified_gmt":"2025-06-06T07:09:41","slug":"what-is-an-incident","status":"publish","type":"post","link":"https:\/\/blog.spike.sh\/what-is-an-incident\/","title":{"rendered":"What the Heck is an Incident?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Incident management is easily one of the most annoying things anyone has to ever deal with. There will always be only a handful of people who would ever want to walk into the building on fire to mitigate. That\u2019s the same with most engineering teams. Only a handful are willing to get in, find the root cause, and mitigate the incident.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"what-the-heck-is-an-incident-anyway\"><u>What the heck is an incident anyway?<\/u><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Formal definition:: <strong>An incident is an event that is not part of normal operations that disrupts operational processes<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Website down? <em>Yeah that\u2019s an incident<\/em><\/li>\n\n\n\n<li>server running out of space? <em>yup, that one too<\/em><\/li>\n\n\n\n<li>An increasing number of transactions failing? <em>definitely an incident<\/em><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Basically, anything that interrupts the smooth operations and needs you to look into it is qualified as an incident. Or if it\u2019s not ideal than it\u2019s perhaps an incident.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Below are some examples of incidents::<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><!--kg-card-begin: markdown--><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Severity<\/th><th>Incident<\/th><\/tr><\/thead><tbody><tr><td><strong>Revenue impacting<\/strong><\/td><td>Website \/ app crashes<\/td><\/tr><tr><td><\/td><td>Security vulnerabilities<\/td><\/tr><tr><td><\/td><td>Server crash and burnouts<\/td><\/tr><tr><td><\/td><td>Booking and transaction failures<\/td><\/tr><tr><td><strong>Leaving customers furious<\/strong><\/td><td>SLA breaches<\/td><\/tr><tr><td><\/td><td>Delayed response times<\/td><\/tr><tr><td><\/td><td>Dashboards not loading<\/td><\/tr><tr><td><strong>Incidents needing more attention<\/strong><\/td><td>DB backups failing<\/td><\/tr><tr><td><\/td><td>Queue memory overloads<\/td><\/tr><tr><td><\/td><td>DB queries are too slow<\/td><\/tr><tr><td><\/td><td>Application errors<\/td><\/tr><tr><td><strong>Good to know incidents<\/strong><\/td><td>CI\/CD Alerts<\/td><\/tr><tr><td><\/td><td>CPU, Memory, I\/O alerts<\/td><\/tr><tr><td><\/td><td>Disk space alerts<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><!--kg-card-end: markdown--><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A good rule of understanding what incidents you could get would be &#8211; Imagine the most critical part of your application and then imagine if it fails to it&#8217;s job. If this ever happens, you wan to make sure that you are getting instant alerts either on phone call, sms, email, Slack, etc. &nbsp;The last thing anyone want is to miss out on these incidents until you start work the next day. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Incident management is all about incidents but what the heck is an incident anyway?<\/p>\n","protected":false},"author":191914268,"featured_media":763,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","_import_markdown_pro_load_document_selector":0,"_import_markdown_pro_submit_text_textarea":"","_lmt_disableupdate":"","_lmt_disable":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[1428],"tags":[1387,1385],"class_list":["post-322","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-incident-management","tag-basics","tag-incidents"],"yoast_head":"<!-- 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