{"id":332,"date":"2023-09-29T10:17:14","date_gmt":"2023-09-29T10:17:14","guid":{"rendered":"https:\/\/blog.spike.sh\/2023\/09\/29\/alternatives-to-sms-alerts\/"},"modified":"2025-06-06T12:17:02","modified_gmt":"2025-06-06T06:47:02","slug":"alternatives-to-sms-alerts","status":"publish","type":"post","link":"https:\/\/blog.spike.sh\/alternatives-to-sms-alerts\/","title":{"rendered":"Alternatives to SMS Alerts"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">While SMS alerts are handy, they also tend to be tricky. Across 120+ countries, we continuously deal with compliances &amp; regulations from Vendors, Government, and Phone carrier companies.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Other alert channels similar to SMS are a lot less cumbersome with higher delivery rates. Let\u2019s take a look at the available options to switch from SMS.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>WhatsApp and Telegram<\/strong>: Our WhatsApp and Telegram messaging formats provide more incident context and allow you to Acknowledge\/Resolve by replying to messages.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enable WhatsApp, Telegram in <a href=\"https:\/\/www.notion.so\/Spike-sh-Roadmap-be40aeafb58c47f9b764e5118df36e27?pvs=21\">settings > alerts<\/a><\/li>\n\n\n\n<li>Switch from SMS to WhatsApp or Telegram using our dedicated portal<\/li>\n\n\n\n<li>Learn more in our docs &#8211; <a href=\"https:\/\/docs.spike.sh\/alerts\/whatsapp\">WhatsApp<\/a>, <a href=\"https:\/\/docs.spike.sh\/alerts\/telegram\">Telegram<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pushover notifications<\/strong>: Choose to receive push notifications using the Pushover app. You will receive these notifications directly to your mobile device.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Learn more in our docs &#8211; <a href=\"https:\/\/docs.spike.sh\/alerts\/pushover\">Pushover<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Mobile App<\/strong>: Spike\u2019s mobile is in its <em>early days.<\/em> Our very first version is basic, and a little janky, but it does a good job at push notifications. In escalation policies, replace SMS with Mobile notifications<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Download from iOS AppStore<\/li>\n\n\n\n<li>Download on Play Store<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Slack app<\/strong>: Redirect alerts to Slack. change your notification settings to receive alerts for all messages, so you don\u2019t miss out on important alerts. Visit Slack channel &gt; Click on channel name &gt; Get notifications for all messages.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Set up Slack from <a href=\"https:\/\/app.spike.sh\/settings\/general\/alerts\">Settings<\/a><\/li>\n\n\n\n<li>Learn more about our <a href=\"https:\/\/docs.spike.sh\/alerts\/slack\">Slack app<\/a><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image kg-card kg-image-card\"><img decoding=\"async\" src=\"\/blog\/content\/images\/2023\/09\/change-slack-alert-settings.png\" alt=\"\"\/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\">Getting a quick text on mobile for medium severity and priority incidents is highly efficient. The above-mentioned options are reliable options as well.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Try them out and let us know what you think.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>WhatsApp, Telegram, and Slack can be great alternatives to SMS alerts. More reliable alerts and you can take actions against an incident efficiently too.<\/p>\n","protected":false},"author":191914268,"featured_media":732,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","_import_markdown_pro_load_document_selector":0,"_import_markdown_pro_submit_text_textarea":"","_lmt_disableupdate":"","_lmt_disable":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[1430],"tags":[1393,1394],"class_list":["post-332","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-alerts","tag-alerts","tag-sms"],"yoast_head":"<!-- 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