{"id":337,"date":"2024-01-05T08:34:04","date_gmt":"2024-01-05T08:34:04","guid":{"rendered":"https:\/\/blog.spike.sh\/2024\/01\/05\/2023-recap\/"},"modified":"2025-06-06T12:04:53","modified_gmt":"2025-06-06T06:34:53","slug":"2023-recap","status":"publish","type":"post","link":"https:\/\/blog.spike.sh\/2023-recap\/","title":{"rendered":"A Recap of 2023"},"content":{"rendered":"\n<nav aria-label=\"Table of Contents\" class=\"wp-block-table-of-contents\"><ol><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/2023-recap\/#what-we-released\">What we released<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/2023-recap\/#some-interesting-stats\">Some interesting stats<\/a><ol><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/2023-recap\/#most-newly-created-integrations\">Most newly created integrations<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/2023-recap\/#integrations-with-most-incidents\">Integrations with most incidents<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/2023-recap\/#most-popular-alert-channel\">Most popular alert channel<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/2023-recap\/#incidents-in-numbers\">Incidents in numbers<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/2023-recap\/#on-call-in-numbers\">On-call in numbers<\/a><\/li><\/ol><\/li><\/ol><\/nav>\n\n\n\n<p class=\"wp-block-paragraph\">Last year we decided to just keep our heads down and continue working on a good reliable product <strong>#bootstrapped<\/strong>. Most features we built were based on your feedback. Thank you so much.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2024 is going to be great but before that let&#8217;s glance on the year gone.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"what-we-released\">What we released<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Epics only:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Status Page 2.0<\/li>\n\n\n\n<li>A whole new Search experience<\/li>\n\n\n\n<li>Fine grained access controls<\/li>\n\n\n\n<li>Wait time in escalations<\/li>\n\n\n\n<li>On-call 3.0<\/li>\n\n\n\n<li>Help desk integrations<\/li>\n\n\n\n<li>Enforce login<\/li>\n\n\n\n<li>Enable\/Disable integrations<\/li>\n\n\n\n<li>Email integrations with HTML preview<\/li>\n\n\n\n<li>Quicker phone call alerts<\/li>\n\n\n\n<li>Official Microsoft Teams bot<\/li>\n\n\n\n<li>Rich comments<\/li>\n\n\n\n<li>Clone any entitiy on Spike<\/li>\n\n\n\n<li>Mobile apps<\/li>\n\n\n\n<li>Improved SMS alerts<\/li>\n\n\n\n<li>Improved Phone call alerts<\/li>\n\n\n\n<li>Playbooks (<em>in beta<\/em>)<\/li>\n\n\n\n<li>And finally..a bunch of integrations<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"some-interesting-stats\">Some interesting stats<\/h2>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>2590 commits, 865 deploys to production \ud83d\udc68\u200d\ud83d\udcbb<\/strong><\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"most-newly-created-integrations\">Most newly created integrations<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Of the 1,800 new integrations implemented on Spike this year, our webhook integration accounted for an impressive 40%.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Webhook (ranked 3rd last year)<\/li>\n\n\n\n<li>AWS<\/li>\n\n\n\n<li>Datadog<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"integrations-with-most-incidents\">Integrations with most incidents<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">This year has witnessed a remarkable surge in the adoption of our Sentry app<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Webhook<\/li>\n\n\n\n<li>Prometheus<\/li>\n\n\n\n<li>Sentry<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"most-popular-alert-channel\">Most popular alert channel<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Spike alerted atleast once every 15 mins with users across 40+ countries. <em>Over 73,500 alerts were re-routed using alert rules.<\/em><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Email &#8211; 129,000<\/li>\n\n\n\n<li>Phone &#8211; 12,901<\/li>\n\n\n\n<li>Slack &#8211; 8402 (ranked 1st last year)<\/li>\n\n\n\n<li>Whatsapp &#8211; 8368<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"incidents-in-numbers\">Incidents in numbers<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>New incidents &#8211; 2,528,000<\/li>\n\n\n\n<li>Suppressed incidents &#8211; 1,224,000<\/li>\n\n\n\n<li>Repeated incidents &#8211; 51,000<\/li>\n\n\n\n<li>Automatically resolved &#8211; 60,000<\/li>\n\n\n\n<li>Critical incidents &#8211; 3020<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"on-call-in-numbers\">On-call in numbers<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Total shifts rotated &#8211; 36,500<\/li>\n\n\n\n<li>Total on-calls created &#8211; 3,400<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><em>The above data is rounded to nearest whole number<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\">Thanks for reading. Stay updated on our <a href=\"https:\/\/www.linkedin.com\/company\/spike-hq\" rel=\"noopener noreferrer nofollow\">LinkedIn<\/a> and <a href=\"https:\/\/twitter.com\/spikedhq\" rel=\"noopener noreferrer nofollow\">Twitter<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A recap of every major feature we released in 2023 and some interesting stats.<\/p>\n","protected":false},"author":191914268,"featured_media":711,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","_import_markdown_pro_load_document_selector":0,"_import_markdown_pro_submit_text_textarea":"","_lmt_disableupdate":"","_lmt_disable":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[1443],"tags":[1379],"class_list":["post-337","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-recap","tag-announcements"],"yoast_head":"<!-- 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We shipped features users asked for, grew the team, took our first offsite to Goa, and handled over 4 million incidents. 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Here's how we did it!","rel":"","context":"In &quot;Announcement&quot;","block_context":{"text":"Announcement","link":"https:\/\/blog.spike.sh\/category\/announcement\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/03\/background-19-1.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/03\/background-19-1.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/03\/background-19-1.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/03\/background-19-1.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":299,"url":"https:\/\/blog.spike.sh\/how-we-redesigned-spike-on-call-feature\/","url_meta":{"origin":337,"position":3},"title":"Behind the Redesign of Spike.sh On-call","author":"Kaushik","date":"5th April, 2021","format":false,"excerpt":"BackgroundUser researchThe solution - Layers!Creating on-call schedule Other improvementsConclusion Background We recently released the biggest overhaul to one of the core features of Spike.sh - On-call schedules. Software teams use on-call schedules to designate first responders who will handle issues when they occur. User research Initially, we released a simple\u2026","rel":"","context":"In &quot;Building Spike&quot;","block_context":{"text":"Building Spike","link":"https:\/\/blog.spike.sh\/category\/building-spike\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2021\/04\/New-Oncall-2-.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2021\/04\/New-Oncall-2-.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2021\/04\/New-Oncall-2-.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2021\/04\/New-Oncall-2-.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2021\/04\/New-Oncall-2-.png?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":329,"url":"https:\/\/blog.spike.sh\/postmortem-of-our-dashboards-outage\/","url_meta":{"origin":337,"position":4},"title":"Postmortem of Our Dashboard&#8217;s Outage","author":"Kaushik","date":"31st May, 2023","format":false,"excerpt":"Postmortem of Dashboard's outage on 30th May 2023. 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