{"id":3571,"date":"2025-10-13T08:14:20","date_gmt":"2025-10-13T02:44:20","guid":{"rendered":"https:\/\/blog.spike.sh\/?p=3571"},"modified":"2025-10-13T08:18:28","modified_gmt":"2025-10-13T02:48:28","slug":"what-is-incidentio","status":"publish","type":"post","link":"https:\/\/blog.spike.sh\/what-is-incidentio\/","title":{"rendered":"What is Incident.io? Key Features &amp; Benefits Explained"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">You may have seen Incident.io pop up on LinkedIn or X. Maybe someone mentioned it on Reddit. Or you found it while browsing Slack apps for incident response.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But what is Incident.io really? And how does it help your team?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This post breaks down Incident.io in simple terms, covers its key features and benefits, and shows you how to get started.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I\u2019ll also introduce you to a better, more affordable alternative if Incident.io doesn\u2019t quite fit your needs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Let\u2019s dive in!<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Table of Contents<\/strong><\/p>\n\n\n\n<nav aria-label=\"Table of Contents\" class=\"wp-block-table-of-contents\"><ol><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/what-is-incidentio\/#what-is-incident-io\">What is Incident.io?<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/what-is-incidentio\/#key-features-of-incident-io\">Key Features of Incident.io<\/a><ol><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/what-is-incidentio\/#1-alerting\">1. Alerting<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/what-is-incidentio\/#2-incident-response\">2. Incident Response<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/what-is-incidentio\/#3-on-call-management\">3. On-Call Management<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/what-is-incidentio\/#4-automation\">4. Automation<\/a><\/li><\/ol><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/what-is-incidentio\/#benefits-of-incident-io\">Benefits of Incident.io<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/what-is-incidentio\/#getting-started-with-incident-io\">Getting Started With Incident.io<\/a><ol><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/what-is-incidentio\/#step-1-install-incident-io-in-slack\">Step 1: Install Incident.io in Slack<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/what-is-incidentio\/#step-2-configure-teams-and-schedules\">Step 2: Configure Teams and Schedules<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/what-is-incidentio\/#step-3-set-up-escalation-paths-and-alert-routes\">Step 3: Set Up Escalation Paths and Alert Routes<\/a><\/li><\/ol><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/what-is-incidentio\/#spike-a-better-alternative-to-incident-io\">Spike: A Better Alternative to Incident.io<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/what-is-incidentio\/#faqs\">FAQs<\/a><\/li><\/ol><\/nav>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"what-is-incident-io\">What is Incident.io?<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"580\" data-attachment-id=\"3577\" data-permalink=\"https:\/\/blog.spike.sh\/what-is-incidentio\/incident-io-1-2\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/incident-io-1.webp\" data-orig-size=\"768,580\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"incident-io-1\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/incident-io-1.webp\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/incident-io-1.webp\" alt=\"Incident.io's homepage\" class=\"wp-image-3577\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/incident-io-1.webp 768w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/incident-io-1-300x227.webp 300w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/incident-io-1-200x150.webp?crop=1 200w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption class=\"wp-element-caption\">Incident.io&#8217;s homepage<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Incident.io is a\u00a0standalone platform for incident management. It combines <a href=\"https:\/\/spike.sh\/blog\/incident-response-for-devops-sres-and-it-teams\/\">incident response<\/a>, status pages, and <a href=\"https:\/\/spike.sh\/blog\/automated-incident-response\/\">automated workflows<\/a> in one place. <a href=\"https:\/\/spike.sh\/blog\/oncall-schedules-everything-you-need-to-know\/\">On-call management<\/a> comes as a separate add-on.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The platform helps DevOps, SREs, and IT teams respond to incidents fast. This cuts <a href=\"https:\/\/spike.sh\/glossary\/downtime\/\">downtime<\/a> and improves reliability.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Incident.io lives inside Slack and Microsoft Teams.<\/strong> Teams can manage incidents where they already work without switching tools. It also offers automated workflows and AI-powered features that speed up resolution.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"key-features-of-incident-io\">Key Features of Incident.io<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Incident.io offers several features to help teams manage incidents effectively. Let\u2019s take a look at some of them.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"1-alerting\">1. Alerting<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/spike.sh\/blog\/it-alerting-everything-you-need-to-know\/\">Alerting<\/a> makes sure responders know about incidents quickly. The faster they know, the faster they can fix it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Incident.io sends alerts through phone, SMS, email, Slack, and push notifications. It uses flowchart-style <a href=\"https:\/\/spike.sh\/blog\/escalation-policies-everything-you-need-to-know\/\">escalation policies<\/a> with if-else conditions. This lets you route alerts based on priority, time of day, or other factors.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For instance, when a production database crashes overnight, Incident.io calls the on-call database admin. If there is no response, it moves to the backup automatically. The same alert during business hours might go to a different person.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"963\" height=\"911\" data-attachment-id=\"3578\" data-permalink=\"https:\/\/blog.spike.sh\/what-is-incidentio\/flowchart-escalations-2\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/flowchart-escalations-1.png\" data-orig-size=\"963,911\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"flowchart-escalations\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/flowchart-escalations-1.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/flowchart-escalations-1.png\" alt=\"Flow-chart style escalation policies (Incident.io)\" class=\"wp-image-3578\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/flowchart-escalations-1.png 963w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/flowchart-escalations-1-300x284.png 300w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/flowchart-escalations-1-768x727.png 768w\" sizes=\"auto, (max-width: 963px) 100vw, 963px\" \/><figcaption class=\"wp-element-caption\">Flow-chart style escalation policies (Incident.io)<\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"2-incident-response\">2. Incident Response<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Incident response is how teams deal with an issue from detection to resolution. The main goal is to restore service as quickly as possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Incident.io puts incident response directly into Slack.<\/strong> Teams can track and manage incidents without leaving their chat tool. It uses powerful workflows to automate administrative tasks like assigning roles or inviting the right people to an incident channel. After the incident is resolved, it provides detailed dashboards that help you track metrics like <a href=\"https:\/\/spike.sh\/glossary\/mean-time-to-resolve-mttr\/\">MTTR<\/a> and incident frequency.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Say your payment processor fails at peak hours, Incident.io logs the incident, alerts the payments team, and provides a shared space to coordinate until service is restored.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"619\" height=\"350\" data-attachment-id=\"3579\" data-permalink=\"https:\/\/blog.spike.sh\/what-is-incidentio\/incident-io-slack-2\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/incident.io-slack-1.png\" data-orig-size=\"619,350\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"incident.io-slack\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/incident.io-slack-1.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/incident.io-slack-1.png\" alt=\"Incident response on Slack (Incident.io)\" class=\"wp-image-3579\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/incident.io-slack-1.png 619w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/incident.io-slack-1-300x170.png 300w\" sizes=\"auto, (max-width: 619px) 100vw, 619px\" \/><figcaption class=\"wp-element-caption\">Incident response on Slack (Incident.io)<\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"3-on-call-management\">3. On-Call Management<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">On-call management splits the responsibility of incident response across the team. It creates a schedule of who responds and when.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Incident.io offers flexible on-call scheduling. You can set up rotations, add multiple layers, and sync schedules with personal calendars via iCal. <a href=\"https:\/\/spike.sh\/glossary\/oncall-override\/\">Overrides<\/a> are easy to create by clicking directly on the calendar.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">An IT team might set up a weekly rotation. Each team member takes a turn being the <a href=\"https:\/\/spike.sh\/glossary\/primary-responder\/\">primary on-call responder<\/a>. Incident.io automatically routes alerts to whoever is on duty.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"727\" data-attachment-id=\"3581\" data-permalink=\"https:\/\/blog.spike.sh\/what-is-incidentio\/incident-io-on-call-2\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/incident.io-on-call-1.png\" data-orig-size=\"1280,909\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"incident.io-on-call\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/incident.io-on-call-1-1024x727.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/incident.io-on-call-1-1024x727.png\" alt=\"On-call schedule on Incident.io\" class=\"wp-image-3581\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/incident.io-on-call-1-1024x727.png 1024w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/incident.io-on-call-1-300x213.png 300w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/incident.io-on-call-1-768x545.png 768w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/incident.io-on-call-1-1200x852.png 1200w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/incident.io-on-call-1.png 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">On-call schedule on Incident.io<\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"4-automation\">4. Automation<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Automation handles repetitive tasks so teams can focus on fixing the actual problem. It speeds up <a href=\"https:\/\/spike.sh\/glossary\/response-time\/\">response time<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Incident.io automates incident workflows from start to finish.<\/strong> It can create Slack channels, assign roles, update status pages, and set severity based on alert rules.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, when your authentication service fails, Incident.io opens a <a href=\"https:\/\/spike.sh\/glossary\/war-room\/\">war room<\/a>, assigns a security engineer as lead, and posts a status update automatically.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"745\" height=\"833\" data-attachment-id=\"3582\" data-permalink=\"https:\/\/blog.spike.sh\/what-is-incidentio\/workflows-2\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/workflows-1.png\" data-orig-size=\"745,833\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"workflows\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/workflows-1.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/workflows-1.png\" alt=\"Workflows in Incident.io\" class=\"wp-image-3582\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/workflows-1.png 745w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/workflows-1-268x300.png 268w\" sizes=\"auto, (max-width: 745px) 100vw, 745px\" \/><figcaption class=\"wp-element-caption\">Workflows in Incident.io<\/figcaption><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"benefits-of-incident-io\">Benefits of Incident.io<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Incident.io offers several benefits for teams. Here are a few:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Slack-native incident management<\/strong>: Manage incidents directly in Slack (or Microsoft Teams) without switching tools.<\/li>\n\n\n\n<li><strong>Deep integrations<\/strong>: Pull data from monitoring tools, ticketing systems, and chat apps into a single incident view.<\/li>\n\n\n\n<li><strong>Flowchart-style escalation<\/strong>: Escalation policies use if-else conditions to route alerts based on priority, time of day, or custom factors.<\/li>\n\n\n\n<li><strong>End-to-end automation<\/strong>: Workflows create war rooms, assign responders, and post status updates without manual work.<\/li>\n\n\n\n<li><strong>Actionable dashboards<\/strong>: Post-incident analytics track resolution times, frequency patterns, and improvement opportunities.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"getting-started-with-incident-io\">Getting Started With Incident.io<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"step-1-install-incident-io-in-slack\">Step 1: Install Incident.io in Slack<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The first step is to connect Incident.io to your Slack workspace.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here&#8217;s how:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to the Incident.io sign-up page<\/li>\n\n\n\n<li>Click Sign in with Slack<\/li>\n\n\n\n<li>Select your integrations (monitoring tools, issue trackers)<\/li>\n\n\n\n<li>Add Incident.io to Slack<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"490\" data-attachment-id=\"3583\" data-permalink=\"https:\/\/blog.spike.sh\/what-is-incidentio\/get-started-1\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-1.png\" data-orig-size=\"2982,1426\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"get-started-1\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-1-1024x490.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-1-1024x490.png\" alt=\"Connecting Slack to Incident.io\" class=\"wp-image-3583\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-1-1024x490.png 1024w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-1-300x143.png 300w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-1-768x367.png 768w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-1-1536x735.png 1536w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-1-2048x979.png 2048w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-1-1200x574.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Connecting Slack to Incident.io (<a href=\"https:\/\/help.incident.io\/articles\/9918645218-installing-incident.io-in-30-seconds\">source<\/a>)<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>You&#8217;ll need a Slack admin for this step.<\/strong> Incident.io creates an <code>#incidents<\/code> channel and installs the app in your workspace. Everyone can then use Incident.io through Slack.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"step-2-configure-teams-and-schedules\">Step 2: Configure Teams and Schedules<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Next, set up your teams and on-call schedules.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To configure teams:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to Settings \u2192 Teams<\/li>\n\n\n\n<li>Use the wizard to connect teams from Slack or your identity provider<\/li>\n\n\n\n<li>Or create teams manually<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"651\" data-attachment-id=\"3584\" data-permalink=\"https:\/\/blog.spike.sh\/what-is-incidentio\/get-started-2\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-2.png\" data-orig-size=\"3574,2272\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"get-started-2\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-2-1024x651.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-2-1024x651.png\" alt=\"Adding teams on Incident.io\" class=\"wp-image-3584\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-2-1024x651.png 1024w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-2-300x191.png 300w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-2-768x488.png 768w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-2-1536x976.png 1536w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-2-2048x1302.png 2048w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-2-1200x763.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Adding teams on Incident.io (<a href=\"https:\/\/help.incident.io\/articles\/1165995295-getting-started-with-teams\">source<\/a>)<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">To create schedules:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Head to the Schedules section<\/li>\n\n\n\n<li>Create a new schedule or import from another tool<\/li>\n\n\n\n<li>Set handover times, active hours, and on-call individuals<\/li>\n\n\n\n<li>Add additional rotas if needed for follow-the-sun coverage<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"632\" data-attachment-id=\"3586\" data-permalink=\"https:\/\/blog.spike.sh\/what-is-incidentio\/get-started-3\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-3.png\" data-orig-size=\"3052,1884\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"get-started-3\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-3-1024x632.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-3-1024x632.png\" alt=\"Creating on-call schedule on Incident.io\" class=\"wp-image-3586\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-3-1024x632.png 1024w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-3-300x185.png 300w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-3-768x474.png 768w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-3-1536x948.png 1536w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-3-2048x1264.png 2048w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-3-1200x741.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Creating on-call schedule on Incident.io (<a href=\"https:\/\/help.incident.io\/articles\/8119330340-getting-started-with-on-call\">source<\/a>)<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">You can create overrides directly in the schedule view or by typing&nbsp;<strong><code>\/inc cover<\/code><\/strong>&nbsp;in Slack.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"step-3-set-up-escalation-paths-and-alert-routes\">Step 3: Set Up Escalation Paths and Alert Routes<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Escalation paths decide who gets notified when alerts come in.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To create an escalation path:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to Escalation paths<\/li>\n\n\n\n<li>Create a new path and name it<\/li>\n\n\n\n<li>Connect it to the relevant team<\/li>\n\n\n\n<li>Define who to notify at each level (schedules, individuals, or Slack channels)<\/li>\n\n\n\n<li>Set notification timing and repeat options<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1017\" height=\"1024\" data-attachment-id=\"3587\" data-permalink=\"https:\/\/blog.spike.sh\/what-is-incidentio\/get-started-4\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-4.png\" data-orig-size=\"1506,1516\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"get-started-4\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-4-1017x1024.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-4-1017x1024.png\" alt=\"Creating escalation path on Incident.io\" class=\"wp-image-3587\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-4-1017x1024.png 1017w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-4-298x300.png 298w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-4-150x150.png?crop=1 150w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-4-768x773.png 768w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-4-200x200.png?crop=1 200w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-4-1200x1208.png 1200w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-4.png 1506w\" sizes=\"auto, (max-width: 1017px) 100vw, 1017px\" \/><figcaption class=\"wp-element-caption\">Creating escalation path on Incident.io (<a href=\"https:\/\/help.incident.io\/articles\/4007103429-creating-escalations-and-incidents-from-alerts\">source<\/a>)<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Then connect your monitoring tools:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Head to Alert Configuration<\/li>\n\n\n\n<li>Choose your alert source (or use HTTP for custom integrations)<\/li>\n\n\n\n<li>Follow the setup steps and send a test alert<\/li>\n\n\n\n<li>Configure attributes and priority<\/li>\n\n\n\n<li>Create an alert route to escalate and create incidents automatically<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"641\" data-attachment-id=\"3588\" data-permalink=\"https:\/\/blog.spike.sh\/what-is-incidentio\/get-started-5\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-5.png\" data-orig-size=\"1636,1024\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"get-started-5\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-5-1024x641.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-5-1024x641.png\" alt=\"Integrating monitoring tools with Incident.io\" class=\"wp-image-3588\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-5-1024x641.png 1024w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-5-300x188.png 300w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-5-768x481.png 768w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-5-1536x961.png 1536w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-5-1200x751.png 1200w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/get-started-5.png 1636w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Integrating monitoring tools with Incident.io (<a href=\"https:\/\/help.incident.io\/articles\/3486006116-alerts-and-automatic-incident-creation\">source<\/a>)<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">With these three steps done, Incident.io is ready to handle incidents.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"spike-a-better-alternative-to-incident-io\">Spike: A Better Alternative to Incident.io<\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<span class=\"embed-youtube\" style=\"text-align:center; display: block;\"><iframe loading=\"lazy\" class=\"youtube-player\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/5CTpqU70u60?version=3&#038;rel=1&#038;showsearch=0&#038;showinfo=1&#038;iv_load_policy=1&#038;fs=1&#038;hl=en-GB&#038;autohide=2&#038;wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\"><\/iframe><\/span>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"http:\/\/spike.sh\">Spike<\/a> is an incident response platform focused on <strong>simplicity<\/strong> and <strong>speed<\/strong>. With over <strong>15 million<\/strong> incidents processed and <strong>750,000+<\/strong> alerts delivered, it works well for <strong>teams of all sizes<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here&#8217;s why Spike is a better choice than Incident.io:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Fast setup<\/strong>: Incident.io demands more configuration time. Spike gets teams started in under 5 minutes with <a href=\"https:\/\/spike.sh\/templates\">ready-to-use templates<\/a> for schedules, escalations, and alert rules.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"639\" data-attachment-id=\"3590\" data-permalink=\"https:\/\/blog.spike.sh\/what-is-incidentio\/templates-2\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/templates.png\" data-orig-size=\"1447,903\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"templates\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/templates-1024x639.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/templates-1024x639.png\" alt=\"Spike's ready-to-use templates\" class=\"wp-image-3590\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/templates-1024x639.png 1024w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/templates-300x187.png 300w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/templates-768x479.png 768w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/templates-1200x749.png 1200w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/templates.png 1447w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Spike&#8217;s ready-to-use templates<\/figcaption><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Simple user interface<\/strong>: Spike combines an easy-to-use design with powerful controls. One-click actions let teams acknowledge <a href=\"http:\/\/spike.sh\/alerts\">alerts<\/a>, update <a href=\"https:\/\/spike.sh\/status-page\">status pages<\/a>, or join <a href=\"https:\/\/spike.sh\/war-rooms\">war rooms<\/a> without extra steps.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"618\" data-attachment-id=\"3591\" data-permalink=\"https:\/\/blog.spike.sh\/what-is-incidentio\/single-click-4\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/single-click-3.webp\" data-orig-size=\"768,618\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"single-click\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/single-click-3.webp\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/single-click-3.webp\" alt=\"One-click action to create tickets\/war room (Spike)\" class=\"wp-image-3591\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/single-click-3.webp 768w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/single-click-3-300x241.webp 300w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption class=\"wp-element-caption\">One-click action to create tickets\/war room (Spike)<\/figcaption><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Affordable pricing<\/strong>: <a href=\"https:\/\/spike.sh\/pricing\">Spike starts at $7\/user\/month<\/a> with all core features included. Incident.io starts at $19\/user\/month, but on-call management costs extra ($12-$20\/user\/month). Status pages are also limited on most plans.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"703\" data-attachment-id=\"3593\" data-permalink=\"https:\/\/blog.spike.sh\/what-is-incidentio\/pricing-3\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/pricing.webp\" data-orig-size=\"768,703\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"pricing\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/pricing.webp\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/pricing.webp\" alt=\"Spike's pricing page\" class=\"wp-image-3593\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/pricing.webp 768w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/pricing-300x275.webp 300w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption class=\"wp-element-caption\">Spike&#8217;s pricing page<\/figcaption><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Teams can save up to 77% by choosing Spike over Incident.io. <a href=\"https:\/\/spike.sh\/blog\/incident-io-pricing-breakdown-2025\/\">Learn more \u2192<\/a><\/p>\n<\/blockquote>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Team wellbeing<\/strong>: Spike protects work-life balance with <a href=\"https:\/\/docs.spike.sh\/alerts\/personal-alerts-management\/deep-work-and-cooldown-modes#:~:text=a%20single%20click.-,Cooldown%20Mode,-Cooldown%20Mode%20is\">cooldown mode<\/a>, <a href=\"https:\/\/docs.spike.sh\/alerts\/personal-alerts-management\/deep-work-and-cooldown-modes#:~:text=incident%20response%20quality.-,Deep%20Work%20Mode,-Deep%20Work%20Mode\">deep work settings<\/a>, <a href=\"https:\/\/docs.spike.sh\/alerts\/personal-alerts-management\/out-of-office\">out-of-office<\/a> options, and alert suppression. These features come standard, not as paid add-ons.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"412\" height=\"325\" data-attachment-id=\"3594\" data-permalink=\"https:\/\/blog.spike.sh\/what-is-incidentio\/work-modes-5\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/work-modes-3.webp\" data-orig-size=\"412,325\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"work-modes\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/work-modes-3.webp\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/work-modes-3.webp\" alt=\"Spike's work modes\" class=\"wp-image-3594\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/work-modes-3.webp 412w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/work-modes-3-300x237.webp 300w\" sizes=\"auto, (max-width: 412px) 100vw, 412px\" \/><figcaption class=\"wp-element-caption\">Spike&#8217;s work modes<\/figcaption><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Read&nbsp;<a href=\"https:\/\/spike.sh\/blog\/incidentio-vs-spike-comparison-2025\/\">Incident.io vs. Spike: Incident Management<\/a>&nbsp;for a detailed comparison<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Hear what&nbsp;<a href=\"https:\/\/www.linkedin.com\/in\/muhammadhani\/?originalSubdomain=eg\">Mohammad Hani<\/a>, Head of Engineering at&nbsp;<a href=\"https:\/\/thndr.app\/home-glo\/\">Thndr<\/a>, says about Spike<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"338\" data-attachment-id=\"3595\" data-permalink=\"https:\/\/blog.spike.sh\/what-is-incidentio\/testimonial-8\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/testimonial.webp\" data-orig-size=\"768,338\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"testimonial\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/testimonial.webp\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/testimonial.webp\" alt=\"Spike's customer testimonial\" class=\"wp-image-3595\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/testimonial.webp 768w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/10\/testimonial-300x132.webp 300w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-ee856660 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-midnight-gradient-background has-background wp-element-button\" href=\"http:\/\/app.spike.sh\/signup\">Try Spike free for 14 days<\/a><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"faqs\">FAQs<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Is Incident.io a monitoring tool?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No, Incident.io is not a monitoring tool. It&#8217;s an incident management platform that receives alerts from monitoring tools. Monitoring tools detect problems. Incident.io handles what happens next by alerting responders and organizing the response.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How much does Incident.io cost?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Incident.io offers four pricing tiers. The Basic plan is free for up to 5 users. The Team plan costs $19\/user\/month plus $12\/user\/month for on-call. The Pro plan is $25\/user\/month plus $20\/user\/month for on-call. Enterprise pricing requires contacting sales.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Is there a free trial for Incident.io?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Yes, Incident.io offers a free Basic plan for up to 5 users forever. This includes basic incident response, single-team on-call, and one status page. Teams can test the platform before upgrading.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Does Incident.io require on-call management as an add-on?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Yes, on-call management is a separate add-on. The Basic plan includes single-team on-call only. Team and Pro plans charge $12-$20\/user\/month extra for full on-call capabilities. Most teams need this add-on, which increases the total cost.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Can I use Incident.io without Slack?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Incident.io is primarily built for Slack but also supports Microsoft Teams. The platform is designed to work inside these chat tools, so teams that don&#8217;t use Slack or Teams may find it less useful.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What is Incident.io? Who is it for? And how does it help? This blog post answers all these questions. Plus, it covers key features, benefits, and setup steps. Give it a read and find out if Incident.io is the right fit for your team.<\/p>\n","protected":false},"author":263547072,"featured_media":3602,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","_import_markdown_pro_load_document_selector":0,"_import_markdown_pro_submit_text_textarea":"","_lmt_disableupdate":"","_lmt_disable":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[1423],"tags":[],"class_list":["post-3571","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-incident-io"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What is Incident.io? 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