{"id":4023,"date":"2025-11-09T14:45:19","date_gmt":"2025-11-09T09:15:19","guid":{"rendered":"https:\/\/blog.spike.sh\/?p=4023"},"modified":"2026-01-11T16:49:00","modified_gmt":"2026-01-11T11:19:00","slug":"jsm-review-oncall-2026","status":"publish","type":"post","link":"https:\/\/blog.spike.sh\/jsm-review-oncall-2026\/","title":{"rendered":"Jira Service Management (JSM) Review for On-Call Management (2026)"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/spike.sh\/blog\/opsgenie-shutdown-what-you-need-to-know-and-your-next-steps\/\">OpsGenie is shutting down<\/a>. And Atlassian recommends migrating to Jira Service Management (JSM).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But if you&#8217;re not sure JSM is the right fit for your team&#8217;s on-call management needs, this review will help you decide.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>I signed up for JSM and put it through real-world testing.<\/strong> I created <a href=\"https:\/\/spike.sh\/blog\/oncall-schedules-everything-you-need-to-know\/\">on-call schedules<\/a>, <a href=\"https:\/\/spike.sh\/glossary\/oncall-rotation\/\">rotations<\/a>, and <a href=\"https:\/\/spike.sh\/glossary\/oncall-override\/\">overrides<\/a>. Then, I reviewed JSM&#8217;s on-call management across 4 key criteria.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For each criterion, I shared what I liked and what I didn&#8217;t. This gives you a balanced look at JSM&#8217;s on-call features.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As you finish reading this review, you&#8217;ll know if JSM fits your team&#8217;s needs. If you decide JSM isn&#8217;t right for you, <strong>I&#8217;ve also included an alternative that might suit you better.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Let&#8217;s dive in!<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Table of Contents<\/strong><\/p>\n\n\n\n<nav aria-label=\"Table of Contents\" class=\"wp-block-table-of-contents\"><ol><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/jsm-review-oncall-2026\/#jira-service-management-jsm-review-my-on-call-criteria\">Jira Service Management (JSM) Review: My On-Call Criteria<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/jsm-review-oncall-2026\/#jira-service-management-jsm-review-for-on-call-management\">Jira Service Management (JSM) Review for On-Call Management<\/a><ol><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/jsm-review-oncall-2026\/#1-on-call-schedule-creation\">1. On-Call Schedule Creation<\/a><ol><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/jsm-review-oncall-2026\/#what-i-liked\">What I liked<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/jsm-review-oncall-2026\/#what-i-didn-t-like\">What I didn&#8217;t like<\/a><\/li><\/ol><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/jsm-review-oncall-2026\/#2-on-call-flexibility\">2. On-Call Flexibility<\/a><ol><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/jsm-review-oncall-2026\/#what-i-liked-1\">What I liked<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/jsm-review-oncall-2026\/#what-i-didn-t-like-1\">What I didn&#8217;t like<\/a><\/li><\/ol><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/jsm-review-oncall-2026\/#3-on-call-dashboard-visibility\">3. On-Call Dashboard &amp; Visibility<\/a><ol><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/jsm-review-oncall-2026\/#what-i-liked-2\">What I liked<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/jsm-review-oncall-2026\/#what-i-didn-t-like-2\">What I didn&#8217;t like<\/a><\/li><\/ol><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/jsm-review-oncall-2026\/#4-on-call-override-functionality\">4. On-Call Override Functionality<\/a><ol><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/jsm-review-oncall-2026\/#what-i-liked-3\">What I liked<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/jsm-review-oncall-2026\/#what-i-didn-t-like-3\">What I didn&#8217;t like<\/a><\/li><\/ol><\/li><\/ol><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/jsm-review-oncall-2026\/#so-should-you-consider-jira-service-management-jsm-for-on-call-management\">So, Should You Consider Jira Service Management (JSM) for On-Call Management?<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/jsm-review-oncall-2026\/#spike-a-better-jira-service-management-jsm-alternative-for-on-call-management\">Spike: A Better Jira Service Management (JSM) Alternative for On-Call Management<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/jsm-review-oncall-2026\/#virtually-human-moving-from-opsgenie-to-spike\">Virtually Human Moving From OpsGenie to Spike<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/jsm-review-oncall-2026\/#final-thoughts\">Final Thoughts<\/a><\/li><\/ol><\/nav>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"jira-service-management-jsm-review-my-on-call-criteria\">Jira Service Management (JSM) Review: My On-Call Criteria<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Here&#8217;s what I looked at to review JSM&#8217;s on-call features:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>On-Call Schedule Creation<\/strong>: I checked how fast you can create a new on-call schedule. I also looked for any starter templates to speed things up.<\/li>\n\n\n\n<li><strong>On-Call Flexibility<\/strong>: I tested how simple it is to edit schedules for holidays or weekends. I also saw how it handles <a href=\"https:\/\/spike.sh\/glossary\/on-call-shift\/\">on-call shift<\/a> changes.<\/li>\n\n\n\n<li><strong>On-Call Dashboard &amp; Visibility<\/strong>: I looked at the main dashboard to see how clearly it shows who is on call. I also checked if you can see upcoming shifts easily.<\/li>\n\n\n\n<li><strong>On-Call Override Functionality<\/strong>: I tested how quickly you can override a shift. This is for when last-minute things like a dentist appointment come up.<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"jira-service-management-jsm-review-for-on-call-management\">Jira Service Management (JSM) Review for On-Call Management<\/h2>\n\n\n\n<figure class=\"wp-block-table is-style-stripes has-x-small-font-size\"><table class=\"has-fixed-layout\"><thead><tr><th class=\"has-text-align-left\" data-align=\"left\">Criteria<\/th><th class=\"has-text-align-left\" data-align=\"left\">What I liked<\/th><th class=\"has-text-align-left\" data-align=\"left\">What I didn&#8217;t like<\/th><\/tr><\/thead><tbody><tr><td class=\"has-text-align-left\" data-align=\"left\">On-Call Schedule Creation<\/td><td class=\"has-text-align-left\" data-align=\"left\">Side preview, multiple calendar views, straightforward setup<\/td><td class=\"has-text-align-left\" data-align=\"left\">Team-centric structure feels nested, no ready-made templates<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">On-Call Flexibility<\/td><td class=\"has-text-align-left\" data-align=\"left\">Can duplicate schedules and rotations, export to calendar, multiple edit options<\/td><td class=\"has-text-align-left\" data-align=\"left\">Can&#8217;t mark schedules as favorites for quick access<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">On-Call Dashboard &amp; Visibility<\/td><td class=\"has-text-align-left\" data-align=\"left\">Multiple timeline views, search bar, see all schedules at once<\/td><td class=\"has-text-align-left\" data-align=\"left\">No activity log for schedule changes<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">On-Call Override Functionality<\/td><td class=\"has-text-align-left\" data-align=\"left\">Easy to create overrides, calendar interaction, &#8220;Take on-call&#8221; button<\/td><td class=\"has-text-align-left\" data-align=\"left\">Can&#8217;t add comments to overrides, no override history<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"1-on-call-schedule-creation\">1. On-Call Schedule Creation<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">JSM follows a team-based approach. You first add a team and then create an on-call schedule inside the team&#8217;s on-call dashboard.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"what-i-liked\">What I liked<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">The preview appears right beside your configuration settings. This beats tools (like OpsGenie) that place previews at the bottom. You see changes immediately without scrolling.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>JSM offers multiple timeline views (1 day, 1 week, 2 weeks, 1 month) plus a calendar view.<\/strong> Timeline views work for quick checks. Calendar view helps when you need a month-level overview. The setup walks you through each step clearly once you find where to start.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"735\" height=\"620\" data-attachment-id=\"4029\" data-permalink=\"https:\/\/blog.spike.sh\/jsm-review-oncall-2026\/image-52\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-1.png\" data-orig-size=\"735,620\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"image\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-1.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-1.png\" alt=\"\" class=\"wp-image-4029\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-1.png 735w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-1-300x253.png 300w\" sizes=\"auto, (max-width: 735px) 100vw, 735px\" \/><figcaption class=\"wp-element-caption\">Multiple timeline views for schedules in JSM<\/figcaption><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"what-i-didn-t-like\">What I didn&#8217;t like<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">The team-centric structure adds extra navigation steps. You must create a team first, go to that team&#8217;s dashboard, and then create the schedule. This feels nested compared to platforms where schedules are created directly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>JSM doesn&#8217;t provide ready-made on-call templates.<\/strong> If you want to set up a common schedule, you build it from scratch every time. This slows down setup for teams that follow standard <a href=\"https:\/\/spike.sh\/blog\/5-best-on-call-models-for-effective-rotation\/\">on-call models<\/a>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"2-on-call-flexibility\">2. On-Call Flexibility<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">JSM lets you edit, duplicate, or delete schedules and rotations. You can turn schedules on and off, export them as ICS files, and add them to your calendar.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"what-i-liked-1\">What I liked<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">The duplicate feature saves time when you need similar schedules for different teams. You clone one and adjust the details instead of rebuilding from zero. This works for both entire schedules and individual rotations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Calendar export works well. <strong>You can download ICS files or add schedules directly to Google Calendar or Apple Calendar.<\/strong> This keeps everyone&#8217;s personal calendars in sync without manual updates.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"898\" height=\"674\" data-attachment-id=\"4049\" data-permalink=\"https:\/\/blog.spike.sh\/jsm-review-oncall-2026\/cleanshot-2025-11-09-at-14-42-58\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/CleanShot-2025-11-09-at-14.42.58.png\" data-orig-size=\"898,674\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"CleanShot 2025-11-09 at 14.42.58\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/CleanShot-2025-11-09-at-14.42.58.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/CleanShot-2025-11-09-at-14.42.58.png\" alt=\"JSM schedule exported to Apple Calendar\" class=\"wp-image-4049\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/CleanShot-2025-11-09-at-14.42.58.png 898w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/CleanShot-2025-11-09-at-14.42.58-300x225.png 300w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/CleanShot-2025-11-09-at-14.42.58-768x576.png 768w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/CleanShot-2025-11-09-at-14.42.58-800x600.png?crop=1 800w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/CleanShot-2025-11-09-at-14.42.58-600x450.png?crop=1 600w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/CleanShot-2025-11-09-at-14.42.58-400x300.png?crop=1 400w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/CleanShot-2025-11-09-at-14.42.58-200x150.png?crop=1 200w\" sizes=\"auto, (max-width: 898px) 100vw, 898px\" \/><figcaption class=\"wp-element-caption\">JSM schedule exported to Apple Calendar<\/figcaption><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"what-i-didn-t-like-1\">What I didn&#8217;t like<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>You can&#8217;t mark schedules as favorites.<\/strong> If you manage multiple teams, finding the right schedule requires searching or scrolling through the full list every time.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"3-on-call-dashboard-visibility\">3. On-Call Dashboard &amp; Visibility<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">JSM provides an On-Call Schedules tab with two sections: &#8220;Your shifts&#8221; shows your coverage across schedules, and &#8220;All on-call schedules&#8221; displays every schedule with search and filters.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"what-i-liked-2\">What I liked<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">The search bar and filters help you find schedules fast. You can filter by teams or people. Schedules appear in collapsible cards. The collapsed view shows the schedule name and timezone. The expanded view adds a timeline.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You get multiple timeline views (1 day, 1 week, 2 weeks, 1 month) plus a calendar view. <strong>When you click on a person&#8217;s name, you see their shift start and end times.<\/strong> This makes it easy to check coverage.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"771\" height=\"454\" data-attachment-id=\"4030\" data-permalink=\"https:\/\/blog.spike.sh\/jsm-review-oncall-2026\/cleanshot-2025-11-09-at-14-14-47\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/CleanShot-2025-11-09-at-14.14.47.png\" data-orig-size=\"771,454\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"CleanShot 2025-11-09 at 14.14.47\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/CleanShot-2025-11-09-at-14.14.47.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/CleanShot-2025-11-09-at-14.14.47.png\" alt=\"Search bar and filters for on-call schedules (JSM)\" class=\"wp-image-4030\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/CleanShot-2025-11-09-at-14.14.47.png 771w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/CleanShot-2025-11-09-at-14.14.47-300x177.png 300w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/CleanShot-2025-11-09-at-14.14.47-768x452.png 768w\" sizes=\"auto, (max-width: 771px) 100vw, 771px\" \/><figcaption class=\"wp-element-caption\">Search bar and filters for on-call schedules (JSM)<\/figcaption><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"what-i-didn-t-like-2\">What I didn&#8217;t like<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">JSM doesn&#8217;t track schedule changes. When you create a schedule, add rotations, or make edits, these actions aren&#8217;t logged anywhere. You can&#8217;t see who made changes or when they happened.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This creates a major visibility gap. If something goes wrong with coverage, <strong>you have no audit trail to review what changed or who changed it.<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"4-on-call-override-functionality\">4. On-Call Override Functionality<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">JSM lets you create overrides by clicking the &#8220;Add override&#8221; button or clicking directly on an on-call member&#8217;s name in the calendar. It also has a &#8220;Take on-call&#8221; button that makes you the only on-call person for one hour.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"what-i-liked-3\">What I liked<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Calendar interaction makes overrides fast. You click the person&#8217;s name and create the override right there. No need to go through menus or forms first.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>The &#8220;Take on-call&#8221; button is useful for urgent situations.<\/strong> If you need to cover immediately, one click puts you on-call for an hour. You also get a separate timeline view that shows all overrides for that schedule in one place.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"612\" height=\"414\" data-attachment-id=\"4031\" data-permalink=\"https:\/\/blog.spike.sh\/jsm-review-oncall-2026\/cleanshot-2025-11-09-at-14-17-52\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/CleanShot-2025-11-09-at-14.17.52.png\" data-orig-size=\"612,414\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"CleanShot 2025-11-09 at 14.17.52\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/CleanShot-2025-11-09-at-14.17.52.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/CleanShot-2025-11-09-at-14.17.52.png\" alt=\"&quot;Take On-Call&quot; option in JSM\" class=\"wp-image-4031\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/CleanShot-2025-11-09-at-14.17.52.png 612w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/CleanShot-2025-11-09-at-14.17.52-300x203.png 300w\" sizes=\"auto, (max-width: 612px) 100vw, 612px\" \/><figcaption class=\"wp-element-caption\">&#8220;Take On-Call&#8221; option in JSM<\/figcaption><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"what-i-didn-t-like-3\">What I didn&#8217;t like<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>You can&#8217;t add comments to overrides.<\/strong> There&#8217;s no field to explain why you need coverage. The person filling in gets no context about the situation or what to watch for.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>JSM doesn&#8217;t keep override history.<\/strong> While overrides appear in a separate timeline view, there&#8217;s no log to track who created them or when. This makes it hard to review past coverage changes or spot patterns.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"491\" height=\"481\" data-attachment-id=\"4032\" data-permalink=\"https:\/\/blog.spike.sh\/jsm-review-oncall-2026\/image-53\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-2.png\" data-orig-size=\"491,481\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"image\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-2.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-2.png\" alt=\"No option to add comments to override (JSM)\" class=\"wp-image-4032\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-2.png 491w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-2-300x294.png 300w\" sizes=\"auto, (max-width: 491px) 100vw, 491px\" \/><figcaption class=\"wp-element-caption\">No option to add comments to override (JSM)<\/figcaption><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"so-should-you-consider-jira-service-management-jsm-for-on-call-management\">So, Should You Consider Jira Service Management (JSM) for On-Call Management?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">JSM gets the core of on-call management right. Schedule creation is straightforward once you find it. The side preview helps you see changes as you build. Duplication works well for teams that need similar schedules.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, JSM has some notable gaps. You can&#8217;t add comments to overrides, so the person covering gets no context. There&#8217;s no activity log to track who made changes or when. The team-based structure feels nested and adds extra navigation steps.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The interface also lacks ready-made templates. If you want a common schedule, you build it from scratch every time. You can&#8217;t mark schedules as favorites, which makes finding the right one harder when you manage multiple teams.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pick JSM only if these gaps don&#8217;t matter to your workflow. Otherwise, there&#8217;s a better alternative that fills the gaps JSM leaves behind, offers more flexibility, and comes at a lower cost.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"spike-a-better-jira-service-management-jsm-alternative-for-on-call-management\">Spike: A Better Jira Service Management (JSM) Alternative for On-Call Management<\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<span class=\"embed-youtube\" style=\"text-align:center; display: block;\"><iframe loading=\"lazy\" class=\"youtube-player\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/5CTpqU70u60?version=3&#038;rel=1&#038;showsearch=0&#038;showinfo=1&#038;iv_load_policy=1&#038;fs=1&#038;hl=en-GB&#038;autohide=2&#038;wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\"><\/iframe><\/span>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"http:\/\/spike.sh\">Spike<\/a> is a modern incident management platform that includes powerful <a href=\"https:\/\/spike.sh\/oncall\">on-call features<\/a>. It&#8217;s built to make on-call management simple and flexible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here&#8217;s why Spike is a better alternative to JSM for your on-call management:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unlike JSM&#8217;s nested team structure, <strong>Spike offers a clean, single-page UI with a live calendar preview<\/strong> right beside your configuration settings. Plus, it provides ready-to-use <a href=\"https:\/\/spike.sh\/templates\/oncall-templates\">on-call templates<\/a> to get you started instantly.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"524\" data-attachment-id=\"4034\" data-permalink=\"https:\/\/blog.spike.sh\/jsm-review-oncall-2026\/image-54\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-3.png\" data-orig-size=\"768,524\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"image\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-3.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-3.png\" alt=\"On-call templates in Spike\" class=\"wp-image-4034\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-3.png 768w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-3-300x205.png 300w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption class=\"wp-element-caption\">On-call templates in Spike<\/figcaption><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>With Spike, you clone entire schedules and <strong>star-mark your most-used ones<\/strong> for quick sidebar access. You can also add new layers with one click. The calendar preview updates immediately as you build.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"444\" data-attachment-id=\"4036\" data-permalink=\"https:\/\/blog.spike.sh\/jsm-review-oncall-2026\/image-55\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-4.png\" data-orig-size=\"768,444\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"image\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-4.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-4.png\" alt=\"Adding a schedule to favorites for instant access (Spike)\" class=\"wp-image-4036\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-4.png 768w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-4-300x173.png 300w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption class=\"wp-element-caption\">Adding a schedule to favorites for instant access (Spike)<\/figcaption><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">With OpsGenie shutting down, businesses are switching to Spike with 50% off.&nbsp;<a href=\"https:\/\/spike.sh\/opsgenie-alternative\">Learn more \u2192<\/a><\/p>\n<\/blockquote>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unlike JSM&#8217;s missing activity logs, <strong>Spike provides full audit trails<\/strong> for every schedule change. You can see exactly who made what changes and when. It also keeps a separate history of all past overrides.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"751\" height=\"751\" data-attachment-id=\"4037\" data-permalink=\"https:\/\/blog.spike.sh\/jsm-review-oncall-2026\/image-56\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-5.png\" data-orig-size=\"751,751\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"image\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-5.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-5.png\" alt=\"Activity log in Spike\" class=\"wp-image-4037\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-5.png 751w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-5-300x300.png 300w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-5-150x150.png?crop=1 150w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-5-600x600.png?crop=1 600w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-5-400x400.png?crop=1 400w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-5-200x200.png?crop=1 200w\" sizes=\"auto, (max-width: 751px) 100vw, 751px\" \/><figcaption class=\"wp-element-caption\">Activity log in Spike<\/figcaption><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Overrides in JSM lack context. But <strong>Spike lets you add comments to every override.<\/strong> The person covering for you knows exactly why they&#8217;re stepping in and what to watch for.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"641\" height=\"773\" data-attachment-id=\"4039\" data-permalink=\"https:\/\/blog.spike.sh\/jsm-review-oncall-2026\/image-57\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-6.png\" data-orig-size=\"641,773\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"image\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-6.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-6.png\" alt=\"Option to add comments to an override (Spike)\" class=\"wp-image-4039\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-6.png 641w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-6-249x300.png 249w\" sizes=\"auto, (max-width: 641px) 100vw, 641px\" \/><figcaption class=\"wp-element-caption\">Option to add comments to an override (Spike)<\/figcaption><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Beyond basic overrides, Spike offers <a href=\"https:\/\/docs.spike.sh\/alerts\/personal-alerts-management\/out-of-office\">Out-of-Office<\/a> and <a href=\"https:\/\/docs.spike.sh\/alerts\/personal-alerts-management\/deep-work-and-cooldown-modes#:~:text=a%20single%20click.-,Cooldown%20Mode,-Cooldown%20Mode%20is\">Cooldown<\/a> modes. When you activate these, your duties automatically shift to the next person. No manual overrides needed.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"585\" height=\"464\" data-attachment-id=\"4040\" data-permalink=\"https:\/\/blog.spike.sh\/jsm-review-oncall-2026\/image-58\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-7.png\" data-orig-size=\"585,464\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"image\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-7.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-7.png\" alt=\"On-call work-life balance features in Spike\" class=\"wp-image-4040\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-7.png 585w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-7-300x238.png 300w\" sizes=\"auto, (max-width: 585px) 100vw, 585px\" \/><figcaption class=\"wp-element-caption\">On-call work-life balance features in Spike<\/figcaption><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Spike supports webhook triggers when shifts start or end.<\/strong> You can automate health checks, create tickets in project management tools, or send shift summaries to the new on-call person.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"999\" height=\"463\" data-attachment-id=\"4042\" data-permalink=\"https:\/\/blog.spike.sh\/jsm-review-oncall-2026\/cleanshot-2025-11-09-at-14-23-30\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/CleanShot-2025-11-09-at-14.23.30.png\" data-orig-size=\"999,463\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"CleanShot 2025-11-09 at 14.23.30\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/CleanShot-2025-11-09-at-14.23.30.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/CleanShot-2025-11-09-at-14.23.30.png\" alt=\"Webhooks for on-call shifts (Spike)\" class=\"wp-image-4042\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/CleanShot-2025-11-09-at-14.23.30.png 999w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/CleanShot-2025-11-09-at-14.23.30-300x139.png 300w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/CleanShot-2025-11-09-at-14.23.30-768x356.png 768w\" sizes=\"auto, (max-width: 999px) 100vw, 999px\" \/><figcaption class=\"wp-element-caption\">Webhooks for on-call shifts (Spike)<\/figcaption><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Spike integrates with Slack and Teams for on-call handover notifications, syncs with Linear to assign triage tasks to the current on-call person, and provides calendar sync through ICS files and WebCal feeds.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"997\" height=\"617\" data-attachment-id=\"4044\" data-permalink=\"https:\/\/blog.spike.sh\/jsm-review-oncall-2026\/cleanshot-2025-11-09-at-14-28-07\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/CleanShot-2025-11-09-at-14.28.07.png\" data-orig-size=\"997,617\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"CleanShot 2025-11-09 at 14.28.07\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/CleanShot-2025-11-09-at-14.28.07.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/CleanShot-2025-11-09-at-14.28.07.png\" alt=\"On-call handover notifications via Slack (Spike)\" class=\"wp-image-4044\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/CleanShot-2025-11-09-at-14.28.07.png 997w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/CleanShot-2025-11-09-at-14.28.07-300x186.png 300w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/CleanShot-2025-11-09-at-14.28.07-768x475.png 768w\" sizes=\"auto, (max-width: 997px) 100vw, 997px\" \/><figcaption class=\"wp-element-caption\">On-call handover notifications via Slack (Spike)<\/figcaption><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Read&nbsp;<a href=\"https:\/\/spike.sh\/blog\/jsm-vs-spike-for-oncall\/\">JSM vs. Spike: On-Call<\/a>&nbsp;for a detailed comparison.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"virtually-human-moving-from-opsgenie-to-spike\">Virtually Human Moving From OpsGenie to Spike<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/vhslab.com\/\">Virtually Human<\/a> creates consumer-focused entertainment with emerging technologies like blockchain. When they needed to replace OpsGenie, they picked <a href=\"http:\/\/spike.sh\">Spike<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.linkedin.com\/in\/stevenryder\/\">Steven Ryder<\/a>, former Engineering Manager at Virtually Human, handled the switch to Spike. The move went smoothly with no disruption to their work.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Today, Virtually Human runs on-call schedules with 15 team members spread across 8 different time zones.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The global distribution of their team makes reliable on-call management critical. And Spike handles this complexity without issues.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Their migration proved that switching from OpsGenie doesn&#8217;t have to be complicated. With the right tool, teams can move quickly and get back to focusing on what matters.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"767\" height=\"404\" data-attachment-id=\"4046\" data-permalink=\"https:\/\/blog.spike.sh\/jsm-review-oncall-2026\/image-59\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-8.png\" data-orig-size=\"767,404\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"image\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-8.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-8.png\" alt=\"Spike's customer testimonial\" class=\"wp-image-4046\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-8.png 767w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-8-300x158.png 300w\" sizes=\"auto, (max-width: 767px) 100vw, 767px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"final-thoughts\">Final Thoughts<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">JSM handles schedule creation, rotation management, and overrides without major issues.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, it lacks key quality-of-life features. You can&#8217;t add comments to overrides, view activity logs, or access templates. These gaps make daily on-call management feel incomplete.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"http:\/\/spike.sh\">Spike<\/a> fills these gaps and adds more convenience. It gives you faster setup, better visibility, and features that make on-call life easier.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With OpsGenie shutting down by April 2027, now&#8217;s the time to migrate on your terms. If you want a tool that handles the basics and adds quality-of-life features, <a href=\"http:\/\/app.spike.sh\/signup\">Spike<\/a> is worth a look.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-ee856660 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-midnight-gradient-background has-background wp-element-button\" href=\"http:\/\/app.spike.sh\/signup\">Try Spike Free for 14 Days<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>As OpsGenie sunsets, is JSM the answer? This Jira Service Management (JSM) Review for on-call explores its features, reveals critical gaps, and introduces a more flexible, affordable alternative for your migration.<\/p>\n","protected":false},"author":263547072,"featured_media":4735,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","_import_markdown_pro_load_document_selector":0,"_import_markdown_pro_submit_text_textarea":"","_lmt_disableupdate":"","_lmt_disable":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[1466],"tags":[],"class_list":["post-4023","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-jsm"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Jira Service Management (JSM) Review for On-Call (2026)<\/title>\n<meta name=\"description\" content=\"Complete Jira Service Management (JSM) Review for on-call management. 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Key Features &amp; Benefits Explained","author":"Sreekar","date":"20th November, 2025","format":false,"excerpt":"What is Jira Service Management (JSM)? This blog breaks it down for OpsGenie users, covering alerting, response, on-call, and automation. 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