{"id":4114,"date":"2025-11-12T12:30:26","date_gmt":"2025-11-12T07:00:26","guid":{"rendered":"https:\/\/blog.spike.sh\/?p=4114"},"modified":"2026-01-11T16:46:58","modified_gmt":"2026-01-11T11:16:58","slug":"jsm-review-for-incident-response","status":"publish","type":"post","link":"https:\/\/blog.spike.sh\/jsm-review-for-incident-response\/","title":{"rendered":"Jira Service Management (JSM) Review for Incident Response (2026)"},"content":{"rendered":"\n

OpsGenie is sunsetting<\/a>. Atlassian already stopped its new sales in June 2025, and the platform is scheduled to shut down completely on April 5, 2027.<\/p>\n\n\n\n

This means you need to move your incident response<\/a> setup somewhere else. Atlassian points you toward Jira Service Management (JSM).<\/p>\n\n\n\n

But I wanted to find out if JSM actually works for incident response. So I signed up, connected a monitoring tool, and ran test alerts.<\/strong> I triaged<\/a> incidents, started war rooms<\/a>, and checked how status pages<\/a> work. I also looked at what happens after an incident closes.<\/p>\n\n\n\n

Then, I reviewed Jira Service Management (JSM) based on four key criteria<\/strong> (you\u2019ll know them as you read). And for each criterion, I\u2019ve shared what I liked and what I didn\u2019t.<\/strong><\/p>\n\n\n\n

By the end of this blog, you’ll know whether JSM fits your needs. If it doesn’t, I’ve also included an alternative that might work better.<\/strong><\/p>\n\n\n\n

Let’s dive in!<\/p>\n\n\n\n

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Table of Contents<\/strong><\/p>\n\n\n\n