{"id":4203,"date":"2025-11-14T07:56:28","date_gmt":"2025-11-14T02:26:28","guid":{"rendered":"https:\/\/blog.spike.sh\/?p=4203"},"modified":"2026-01-11T16:45:32","modified_gmt":"2026-01-11T11:15:32","slug":"jsm-review-for-incident-management","status":"publish","type":"post","link":"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/","title":{"rendered":"Jira Service Management (JSM) Review for Incident Management (2026)"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/spike.sh\/blog\/opsgenie-shutdown-what-you-need-to-know-and-your-next-steps\/\">Atlassian is shutting down OpsGenie<\/a>. New sales already stopped on June 4, 2025, and the platform will be completely offline by April 5, 2027.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As an OpsGenie user, you now face a critical decision: Migrate to Jira Service Management (JSM), Atlassian&#8217;s recommended path, or choose a different solution. And if you&#8217;re not sure JSM is the right fit for your team&#8217;s incident management needs, this review will help you decide.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>I signed up for JSM and put it through real-world testing.<\/strong> I created integrations, <a href=\"https:\/\/spike.sh\/blog\/escalation-policies-everything-you-need-to-know\/\">escalation policies<\/a>, <a href=\"https:\/\/spike.sh\/blog\/oncall-schedules-everything-you-need-to-know\/\">on-call schedules<\/a>, and triggered test <a href=\"https:\/\/spike.sh\/blog\/it-alerting-everything-you-need-to-know\/\">alerts<\/a>. Then, I reviewed JSM&#8217;s incident management capabilities across 4 key criteria (you&#8217;ll discover them as you read on).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For each criterion, I shared what I liked and what I didn&#8217;t. This gives you a balanced look at JSM&#8217;s incident management features.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As you finish reading this review, you&#8217;ll know if JSM fits your team&#8217;s needs. <strong>If you decide JSM isn&#8217;t right for you, I&#8217;ve also included an alternative that might suit you better.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Let&#8217;s dive in!<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Table of Contents<\/strong><\/p>\n\n\n\n<nav aria-label=\"Table of Contents\" class=\"wp-block-table-of-contents\"><ol><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/#my-evaluation-criteria-for-jsm-s-incident-management-capabilities\">My Evaluation Criteria for JSM\u2019s Incident Management Capabilities<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/#jira-service-management-jsm-review-for-incident-management\">Jira Service Management (JSM) Review for Incident Management<\/a><ol><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/#1-alerting\">1. Alerting<\/a><ol><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/#what-i-liked\">What I liked<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/#what-i-didn-t-like\">What I didn&#8217;t like<\/a><\/li><\/ol><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/#2-incident-response\">2. Incident Response<\/a><ol><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/#what-i-liked-1\">What I liked<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/#what-i-didn-t-like-1\">What I didn&#8217;t like<\/a><\/li><\/ol><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/#3-on-call-management\">3. On-Call Management<\/a><ol><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/#what-i-liked-2\">What I liked<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/#what-i-didn-t-like-2\">What I didn&#8217;t like<\/a><\/li><\/ol><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/#4-pricing\">4. Pricing<\/a><ol><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/#what-i-liked-3\">What I liked<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/#what-i-didn-t-like-3\">What I didn&#8217;t like<\/a><\/li><\/ol><\/li><\/ol><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/#so-should-you-consider-jira-service-management-jsm-for-incident-management\">So, Should You Consider Jira Service Management (JSM) for Incident Management?<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/#spike-a-better-jira-service-management-jsm-alternative-for-incident-management\">Spike: A Better Jira Service Management (JSM) Alternative for Incident Management<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/#success-story-virtually-human-moving-from-opsgenie-to-spike\">Success Story: Virtually Human Moving from OpsGenie to Spike<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/#final-thoughts\">Final Thoughts<\/a><\/li><\/ol><\/nav>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"my-evaluation-criteria-for-jsm-s-incident-management-capabilities\">My Evaluation Criteria for JSM\u2019s Incident Management Capabilities<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Alerting:<\/strong> I checked how JSM alerts teams when an incident occurs. This covers ease of setup, the different alert channels, and how it prevents <a href=\"https:\/\/spike.sh\/glossary\/alert-fatigue\/\">alert fatigue<\/a>.<\/li>\n\n\n\n<li><strong>Incident Response:<\/strong> Once an incident is declared, what tools are available to tackle <a href=\"https:\/\/spike.sh\/glossary\/initial-response\/\">initial response<\/a>, team collaboration, <a href=\"https:\/\/spike.sh\/glossary\/stakeholder\/\">stakeholder<\/a> communication, and post-incident analysis?<\/li>\n\n\n\n<li><strong>On-Call Management:<\/strong> I reviewed how easy it is to create, manage, and <a href=\"https:\/\/spike.sh\/glossary\/oncall-override\/\">override<\/a> on-call schedules. This includes everything from daily <a href=\"https:\/\/spike.sh\/glossary\/oncall-rotation\/\">rotations<\/a> to last-minute changes.<\/li>\n\n\n\n<li><strong>Pricing:<\/strong> I broke down the costs, plans, and overall value of JSM. This helps you see what you get for your money.<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"jira-service-management-jsm-review-for-incident-management\">Jira Service Management (JSM) Review for Incident Management<\/h2>\n\n\n\n<figure class=\"wp-block-table is-style-stripes has-x-small-font-size\"><table class=\"has-fixed-layout\"><thead><tr><th>Criteria<\/th><th>What I liked<\/th><th>What I didn&#8217;t like<\/th><\/tr><\/thead><tbody><tr><td>Alerting<\/td><td>Dual control at both team and individual levels. Extra notify options like next\/previous member on rotation. Repeat escalation with customizations.<\/td><td>Can&#8217;t specify how alerts are delivered in escalation policies. Contact methods felt nested in UI. Can&#8217;t reply to emails to take action. No relative delay time in escalation policies.<\/td><\/tr><tr><td>Incident Response<\/td><td>Strong manual controls. Flexible automation with Alert Policies and Automation. Instant Zoom and Teams war room buttons. Bi-directional Jira sync.<\/td><td>No built-in status page. Can&#8217;t acknowledge from email. No instant war room button on Slack. Can&#8217;t see ongoing war rooms.<\/td><\/tr><tr><td>On-Call Management<\/td><td>Intuitive schedule setup. Side-by-side calendar preview. Easy overrides from calendar. Duplicate schedules and rotations.<\/td><td>No activity logs for schedule changes. No comments on overrides for context. No override history. Calendar preview has three separate tabs.<\/td><\/tr><tr><td>Pricing<\/td><td>A free tier to test the basics. Lower starting price than PagerDuty.<\/td><td>Postmortem feature locked behind Premium and Enterprise plans. Status pages require paid <a href=\"http:\/\/Statuspage.io\">Statuspage.io<\/a> integration. True cost rises with add-ons.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"1-alerting\">1. Alerting<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">JSM gives users control over how they get alerted. Each person sets preferences for channels, timing, and order. Teams build escalation policies that route alerts to specific people, on-call schedules, or entire teams.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"what-i-liked\">What I liked<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">JSM offers dual control over alerts at both team and individual levels. You set individual notification preferences and create team-level escalation policies. This matches what OpsGenie offers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">JSM adds more notify options in escalation policies. You can notify the next member on rotation, the previous member, or a random team member. <strong>JSM also adds repeat escalation with customizations<\/strong> like time delay, maximum repetitions, and automatic alert closure when repeats finish.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"373\" data-attachment-id=\"4208\" data-permalink=\"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/image-93\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-42.png\" data-orig-size=\"768,373\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"image\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-42.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-42.png\" alt=\"Repeat escalation and other customization in JSM\" class=\"wp-image-4208\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-42.png 768w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-42-300x146.png 300w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption class=\"wp-element-caption\">Repeat escalation and other customization in JSM<\/figcaption><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"what-i-didn-t-like\">What I didn&#8217;t like<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>The delay time in escalation policies is not relative.<\/strong> You have to calculate the time from the top of the policy. For example, if you want to escalate after 5 minutes, then after 10 more minutes, you need to set the second step at 15 minutes from the start. This adds mental overhead.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can&#8217;t specify how someone gets alerted in the escalation policy. You can tell JSM to alert a user, but not whether that should be a phone call or SMS. Contact methods aren&#8217;t obvious in the interface. Email alerts show a button to view the alert, but you can&#8217;t acknowledge or resolve it by replying.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"732\" height=\"384\" data-attachment-id=\"4211\" data-permalink=\"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/image-95\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-44.png\" data-orig-size=\"732,384\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"image\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-44.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-44.png\" alt=\"No relative delay time in escalation policy (JSM)\" class=\"wp-image-4211\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-44.png 732w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-44-300x157.png 300w\" sizes=\"auto, (max-width: 732px) 100vw, 732px\" \/><figcaption class=\"wp-element-caption\">No relative delay time in escalation policy (JSM)<\/figcaption><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">For a detailed review on alerting, read the blog: <a href=\"https:\/\/spike.sh\/blog\/jsm-review-for-alerting\/\">JSM Review for Alerting (202)<\/a><\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"2-incident-response\">2. Incident Response<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">JSM carries forward OpsGenie&#8217;s approach to manual <a href=\"https:\/\/spike.sh\/glossary\/triage\/\">triage<\/a>. You can update <a href=\"https:\/\/spike.sh\/glossary\/priority\/\">priority<\/a> from Slack or the dashboard. For automatic triage, JSM gives you Alert Policies and Automation, which work like if-else-then rules.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"what-i-liked-1\">What I liked<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">The manual controls are solid. <strong>You can acknowledge alerts from all channels except email.<\/strong> You do it from Slack, the dashboard, or the mobile app.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The instant <a href=\"https:\/\/spike.sh\/glossary\/war-room\/\">war room<\/a> buttons for Zoom and Teams are convenient. You click a button on the incident dashboard and start a call. <strong>JSM maintains OpsGenie&#8217;s strong bi-directional sync with Jira.<\/strong> You create Jira tickets instantly from the dashboard. Changes sync both ways.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"653\" height=\"526\" data-attachment-id=\"4213\" data-permalink=\"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/image-96\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-45.png\" data-orig-size=\"653,526\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"image\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-45.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-45.png\" alt=\"Instant war room (Zoom or Teams) creation from the dashboard (JSM)\" class=\"wp-image-4213\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-45.png 653w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-45-300x242.png 300w\" sizes=\"auto, (max-width: 653px) 100vw, 653px\" \/><figcaption class=\"wp-element-caption\">Instant war room (Zoom or Teams) creation from the dashboard (JSM)<\/figcaption><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"what-i-didn-t-like-1\">What I didn&#8217;t like<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>JSM does not have a built-in status page.<\/strong> You need to integrate with Atlassian&#8217;s Statuspage.io, which costs an additional $29-109 per month on top of your JSM subscription.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">There&#8217;s no instant war room button on Slack. You need to visit the dashboard to start a call. You can&#8217;t see ongoing war rooms. If multiple incidents are active, you have no way to know which war rooms are live or to request to join them.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">For a detailed review on incident response, read the blog: <a href=\"https:\/\/spike.sh\/blog\/jsm-review-for-incident-response\/\">JSM Review for Incident Response (2026)<\/a><\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"3-on-call-management\">3. On-Call Management<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">JSM follows the same team-based on-call schedules of OpsGenie. You first add a team and then create an on-call schedule for that team. The configuration sits inside the team&#8217;s on-call dashboard.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"what-i-liked-2\">What I liked<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">The side-by-side calendar preview makes it easy to see changes as you configure your schedule. You can view the preview in timeline view and calendar view. When you place your cursor on a member&#8217;s name, you see their shift start and end times.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can duplicate entire schedules or individual rotations. This saves time when setting up similar coverage patterns. Creating overrides is simple with direct calendar interaction. <strong>JSM adds a &#8220;Take on-call&#8221; button<\/strong> that overrides all rotations and makes you the only on-call participant for one hour.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"612\" height=\"414\" data-attachment-id=\"4215\" data-permalink=\"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/image-97\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-46.png\" data-orig-size=\"612,414\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"image\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-46.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-46.png\" alt=\"\u201cTake On-Call\u201d option in JSM\" class=\"wp-image-4215\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-46.png 612w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-46-300x203.png 300w\" sizes=\"auto, (max-width: 612px) 100vw, 612px\" \/><figcaption class=\"wp-element-caption\">\u201cTake On-Call\u201d option in JSM<\/figcaption><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"what-i-didn-t-like-2\">What I didn&#8217;t like<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>No activity log is available.<\/strong> When you create a schedule, add rotation, or override a shift, nothing gets logged. There&#8217;s no way to track who made changes and when.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>You can&#8217;t add comments to overrides.<\/strong> The person covering for you gets zero context about why they&#8217;re stepping in. Also, there&#8217;s no separate override history.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"491\" height=\"481\" data-attachment-id=\"4217\" data-permalink=\"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/image-98\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-47.png\" data-orig-size=\"491,481\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"image\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-47.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-47.png\" alt=\"No option to add comments to override (JSM)\" class=\"wp-image-4217\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-47.png 491w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-47-300x294.png 300w\" sizes=\"auto, (max-width: 491px) 100vw, 491px\" \/><figcaption class=\"wp-element-caption\">No option to add comments to override (JSM)<\/figcaption><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">For a detailed review on on-call management, read the blog: <a href=\"https:\/\/spike.sh\/blog\/jsm-review-oncall-2025\/\">JSM Review for On-Call Management (2026)<\/a><\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"4-pricing\">4. Pricing<\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"586\" data-attachment-id=\"4218\" data-permalink=\"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/image-99\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-48.png\" data-orig-size=\"768,586\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"image\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-48.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-48.png\" alt=\"JSM\u2019s pricing tiers\" class=\"wp-image-4218\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-48.png 768w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-48-300x229.png 300w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption class=\"wp-element-caption\">JSM\u2019s pricing tiers<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">JSM offers a free tier and paid plans starting at $20\/user\/month. The structure appears straightforward at first glance, but includes hidden charges.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"what-i-liked-3\">What I liked<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">I appreciate that <strong>JSM offers a free tier<\/strong> to test basic features before committing. This lets small teams explore the platform without upfront costs. If you already use Jira heavily across your organization, this adds value.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"what-i-didn-t-like-3\">What I didn&#8217;t like<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Many features sit behind higher tiers.<\/strong> Status pages require a separate Statuspage.io subscription. That adds $29 to $109 each month on top of JSM&#8217;s cost. Postmortems only appear on Premium and Enterprise plans.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"so-should-you-consider-jira-service-management-jsm-for-incident-management\">So, Should You Consider Jira Service Management (JSM) for Incident Management?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">JSM gets the core of incident management right. <strong>It keeps many of OpsGenie\u2019s strengths and adds some helpful new features.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You get dual control over alerts and solid triage options. The bi-directional Jira sync remains a strong point. The &#8220;Notify Stakeholders&#8221; button is a welcome addition for post-incident updates.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, <strong>JSM has clear gaps.<\/strong> It doesn\u2019t have a built-in status page. You need to pay extra for Statuspage.io, which adds to the cost. The on-call management also feels incomplete.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Key quality-of-life features are missing. You can\u2019t add comments to overrides or track schedule changes. Calculating escalation timing from the top also makes the setup more complex than needed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">So, <strong>pick JSM if you already use Jira heavily and can handle the extra costs. It works well for teams deeply invested in the Atlassian ecosystem.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If that doesn&#8217;t sound like you, there\u2019s a better alternative that might fit your needs.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"spike-a-better-jira-service-management-jsm-alternative-for-incident-management\">Spike: A Better Jira Service Management (JSM) Alternative for Incident Management<\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<span class=\"embed-youtube\" style=\"text-align:center; display: block;\"><iframe loading=\"lazy\" class=\"youtube-player\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/5CTpqU70u60?version=3&#038;rel=1&#038;showsearch=0&#038;showinfo=1&#038;iv_load_policy=1&#038;fs=1&#038;hl=en-GB&#038;autohide=2&#038;wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\"><\/iframe><\/span>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"http:\/\/spike.sh\">Spike<\/a> is a modern incident management platform built for simplicity and speed. It gives you the tools to manage the entire incident lifecycle, from the first alert to the final postmortem, without the complexity or hidden costs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here&#8217;s why Spike is a better alternative to JSM for your incident management needs:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Alerting improvements:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Spike lets you set relative <a href=\"https:\/\/spike.sh\/escalations\">escalation<\/a> timing. You define &#8220;escalate after X minutes&#8221; for each step, not from the top. You can also add wait time at the start for auto-resolvable incidents.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"748\" height=\"827\" data-attachment-id=\"4220\" data-permalink=\"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/image-100\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-49.png\" data-orig-size=\"748,827\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"image\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-49.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-49.png\" alt=\"Relative delay time in escalation policy (Spike)\" class=\"wp-image-4220\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-49.png 748w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-49-271x300.png 271w\" sizes=\"auto, (max-width: 748px) 100vw, 748px\" \/><figcaption class=\"wp-element-caption\">Relative delay time in escalation policy (Spike)<\/figcaption><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You can acknowledge from all channels, even email. Unlike JSM, Spike lets you acknowledge incidents by replying with <code>#ack<\/code> or <code>#res<\/code>. This gives your team more flexibility.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"511\" data-attachment-id=\"4222\" data-permalink=\"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/image-101\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-50.png\" data-orig-size=\"768,511\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"image\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-50.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-50.png\" alt=\"Acknowledge or resolve by replying to an email alert\" class=\"wp-image-4222\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-50.png 768w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-50-300x200.png 300w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption class=\"wp-element-caption\">Acknowledge or resolve by replying to an email alert<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Incident Response improvements:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>One-click <a href=\"https:\/\/spike.sh\/war-rooms\">war rooms<\/a> with visibility. Spike uses Google Meet for war rooms. You create one with a single click from the dashboard. You can see all ongoing war rooms and request to join them.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"618\" data-attachment-id=\"4223\" data-permalink=\"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/image-102\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-51.png\" data-orig-size=\"768,618\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"image\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-51.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-51.png\" alt=\"One-click ticket creation and war room spin up on dashboard (Spike)\" class=\"wp-image-4223\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-51.png 768w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-51-300x241.png 300w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption class=\"wp-element-caption\">One-click ticket creation and war room spin up on dashboard (Spike)<\/figcaption><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Built-in <a href=\"https:\/\/spike.sh\/status-page\">status pages<\/a> at no extra cost. Spike gives you status pages on all its plans. You can create public or private pages, host them on your own domain, and customize branding. There are no surprise costs.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"761\" height=\"811\" data-attachment-id=\"4225\" data-permalink=\"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/image-103\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-52.png\" data-orig-size=\"761,811\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"image\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-52.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-52.png\" alt=\"A few customization options of Status Page (Spike)\" class=\"wp-image-4225\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-52.png 761w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-52-282x300.png 282w\" sizes=\"auto, (max-width: 761px) 100vw, 761px\" \/><figcaption class=\"wp-element-caption\">A few customization options of Status Page (Spike)<\/figcaption><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Check out these example status pages of Spike:&nbsp;<a href=\"https:\/\/spike.sh\/examples\/airbnb\/\">AirBnB<\/a>&nbsp;and&nbsp;<a href=\"https:\/\/spike.sh\/examples\/spacex\/\">SpaceX<\/a>.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>On-Call improvements:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Spike provides ready-to-use <a href=\"https:\/\/spike.sh\/templates\/oncall-templates\">on-call templates<\/a>. You can star-mark your most-used schedules. You get a complete activity log showing who made changes and when.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"524\" data-attachment-id=\"4226\" data-permalink=\"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/image-104\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-53.png\" data-orig-size=\"768,524\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"image\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-53.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-53.png\" alt=\"On-call templates in Spike\" class=\"wp-image-4226\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-53.png 768w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-53-300x205.png 300w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption class=\"wp-element-caption\">On-call templates in Spike<\/figcaption><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You can add comments to every override in Spike. The person covering for you knows why they&#8217;re stepping in and what to watch for.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"641\" height=\"773\" data-attachment-id=\"4228\" data-permalink=\"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/image-105\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-54.png\" data-orig-size=\"641,773\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"image\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-54.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-54.png\" alt=\"Option to add comments to an override (Spike)\" class=\"wp-image-4228\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-54.png 641w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-54-249x300.png 249w\" sizes=\"auto, (max-width: 641px) 100vw, 641px\" \/><figcaption class=\"wp-element-caption\">Option to add comments to an override (Spike)<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pricing advantage:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You get <a href=\"https:\/\/spike.sh\/pricing\">Spike<\/a> for about one-third of what you would pay for JSM with similar capabilities.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"780\" data-attachment-id=\"4230\" data-permalink=\"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/image-106\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-55.png\" data-orig-size=\"768,780\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"image\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-55.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-55.png\" alt=\"Spike\u2019s pricing tiers\" class=\"wp-image-4230\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-55.png 768w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-55-295x300.png 295w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption class=\"wp-element-caption\">Spike\u2019s pricing tiers<\/figcaption><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>For OpsGenie users, Spike is running an exclusive discount of 50%. <\/strong><a href=\"https:\/\/spike.sh\/opsgenie-alternative\">Learn more \u2192<\/a><\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Read&nbsp;<a href=\"https:\/\/spike.sh\/blog\/jsm-vs-spike-for-incident-management\/\">JSM vs. Spike: Incident Management<\/a>&nbsp;for a detailed comparison.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"success-story-virtually-human-moving-from-opsgenie-to-spike\">Success Story: Virtually Human Moving from OpsGenie to Spike<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When <a href=\"https:\/\/vhslab.com\/\">Virtually Human<\/a>, a company that develops consumer-first entertainment experiences with blockchain, needed an alternative to OpsGenie, they chose <a href=\"http:\/\/spike.sh\">Spike<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.linkedin.com\/in\/stevenryder\/\">Steven Ryder<\/a>, former Engineering Manager at Virtually Human, led the transition to Spike. The entire migration process was seamless.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This smooth transition helped them set up their on-call schedules that now include 15 members spread across 8 different time zones.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"767\" height=\"404\" data-attachment-id=\"4232\" data-permalink=\"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/image-107\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-56.png\" data-orig-size=\"767,404\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"image\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-56.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-56.png\" alt=\"Spike's customer testimonial\" class=\"wp-image-4232\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-56.png 767w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/image-56-300x158.png 300w\" sizes=\"auto, (max-width: 767px) 100vw, 767px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"final-thoughts\">Final Thoughts<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">JSM is a solid tool with strong Jira integration and flexible automation. I was impressed by its repeat escalation customizations, bi-directional Jira sync, and convenient war room buttons.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, I found key gaps. Status pages cost extra, escalation timing is calculated from the top, and you can&#8217;t add comments to overrides. Many essential features are locked behind Premium or Enterprise plans.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"http:\/\/spike.sh\">Spike<\/a> solves these problems. <strong>It offers a simpler, more flexible platform designed for modern teams.<\/strong> You get all the incident management tools in one straightforward package, at a much lower cost.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">OpsGenie will shut down completely by April 5, 2027. Atlassian points you toward JSM, but that&#8217;s not your only option.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You don&#8217;t have to follow Atlassian&#8217;s recommended path just because they suggest it. <strong>Tools like <a href=\"http:\/\/app.spike.sh\/signup\">Spike<\/a> offer more flexibility, no hidden costs, and features JSM lacks.<\/strong> Plus, the migration is simple, and you can start right away.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-ee856660 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-midnight-gradient-background has-background wp-element-button\" href=\"http:\/\/app.spike.sh\/signup\">Try Spike Free for 14 Days<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>This Jira Service Management (JSM) Review examines incident management capabilities across four key criteria. I tested JSM firsthand and shared what works well, where it falls short, and a better alternative.<\/p>\n","protected":false},"author":263547072,"featured_media":4733,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","_import_markdown_pro_load_document_selector":0,"_import_markdown_pro_submit_text_textarea":"","_lmt_disableupdate":"","_lmt_disable":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false},"categories":[1466],"tags":[],"class_list":["post-4203","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-jsm"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Jira Service Management Review for incident management (2026)<\/title>\n<meta name=\"description\" content=\"Jira Service Management (JSM) Review for incident management. I tested JSM&#039;s alerting, incident response, and on-call. Read the full review.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Jira Service Management Review for incident management (2026)\" \/>\n<meta property=\"og:description\" content=\"Jira Service Management (JSM) Review for incident management. I tested JSM&#039;s alerting, incident response, and on-call. Read the full review.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/\" \/>\n<meta property=\"og:site_name\" content=\"Spike&#039;s blog\" \/>\n<meta property=\"article:published_time\" content=\"2025-11-14T02:26:28+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-11T11:15:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/19745-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1040\" \/>\n\t<meta property=\"og:image:height\" content=\"564\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Sreekar\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Sreekar\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"12 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog.spike.sh\\\/jsm-review-for-incident-management\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.spike.sh\\\/jsm-review-for-incident-management\\\/\"},\"author\":{\"name\":\"Sreekar\",\"@id\":\"https:\\\/\\\/blog.spike.sh\\\/#\\\/schema\\\/person\\\/eb31f40342cbe6a94ef67a1c0bf20923\"},\"headline\":\"Jira Service Management (JSM) Review for Incident Management (2026)\",\"datePublished\":\"2025-11-14T02:26:28+00:00\",\"dateModified\":\"2026-01-11T11:15:32+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/blog.spike.sh\\\/jsm-review-for-incident-management\\\/\"},\"wordCount\":2100,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/blog.spike.sh\\\/jsm-review-for-incident-management\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/blog.spike.sh\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/19745-1.png\",\"articleSection\":[\"JSM\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/blog.spike.sh\\\/jsm-review-for-incident-management\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/blog.spike.sh\\\/jsm-review-for-incident-management\\\/\",\"url\":\"https:\\\/\\\/blog.spike.sh\\\/jsm-review-for-incident-management\\\/\",\"name\":\"Jira Service Management Review for incident management (2026)\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.spike.sh\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/blog.spike.sh\\\/jsm-review-for-incident-management\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/blog.spike.sh\\\/jsm-review-for-incident-management\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/blog.spike.sh\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/19745-1.png\",\"datePublished\":\"2025-11-14T02:26:28+00:00\",\"dateModified\":\"2026-01-11T11:15:32+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/blog.spike.sh\\\/#\\\/schema\\\/person\\\/eb31f40342cbe6a94ef67a1c0bf20923\"},\"description\":\"Jira Service Management (JSM) Review for incident management. I tested JSM's alerting, incident response, and on-call. Read the full review.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/blog.spike.sh\\\/jsm-review-for-incident-management\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/blog.spike.sh\\\/jsm-review-for-incident-management\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/blog.spike.sh\\\/jsm-review-for-incident-management\\\/#primaryimage\",\"url\":\"https:\\\/\\\/blog.spike.sh\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/19745-1.png\",\"contentUrl\":\"https:\\\/\\\/blog.spike.sh\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/19745-1.png\",\"width\":1040,\"height\":564},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/blog.spike.sh\\\/jsm-review-for-incident-management\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/blog.spike.sh\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Jira Service Management (JSM) Review for Incident Management (2026)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/blog.spike.sh\\\/#website\",\"url\":\"https:\\\/\\\/blog.spike.sh\\\/\",\"name\":\"Spike&#039;s blog\",\"description\":\"Learnings and opinions in a changing world\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/blog.spike.sh\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/blog.spike.sh\\\/#\\\/schema\\\/person\\\/eb31f40342cbe6a94ef67a1c0bf20923\",\"name\":\"Sreekar\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/cb2a2f53f3fd9e9619b7d3aaca20588e6101b5d239f52e0137823bd5d6cd0941?s=96&d=robohash&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/cb2a2f53f3fd9e9619b7d3aaca20588e6101b5d239f52e0137823bd5d6cd0941?s=96&d=robohash&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/cb2a2f53f3fd9e9619b7d3aaca20588e6101b5d239f52e0137823bd5d6cd0941?s=96&d=robohash&r=g\",\"caption\":\"Sreekar\"},\"url\":\"https:\\\/\\\/blog.spike.sh\\\/author\\\/sreekar98\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Jira Service Management Review for incident management (2026)","description":"Jira Service Management (JSM) Review for incident management. I tested JSM's alerting, incident response, and on-call. Read the full review.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/","og_locale":"en_GB","og_type":"article","og_title":"Jira Service Management Review for incident management (2026)","og_description":"Jira Service Management (JSM) Review for incident management. I tested JSM's alerting, incident response, and on-call. Read the full review.","og_url":"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/","og_site_name":"Spike&#039;s blog","article_published_time":"2025-11-14T02:26:28+00:00","article_modified_time":"2026-01-11T11:15:32+00:00","og_image":[{"width":1040,"height":564,"url":"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/19745-1.png","type":"image\/png"}],"author":"Sreekar","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Sreekar","Estimated reading time":"12 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/#article","isPartOf":{"@id":"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/"},"author":{"name":"Sreekar","@id":"https:\/\/blog.spike.sh\/#\/schema\/person\/eb31f40342cbe6a94ef67a1c0bf20923"},"headline":"Jira Service Management (JSM) Review for Incident Management (2026)","datePublished":"2025-11-14T02:26:28+00:00","dateModified":"2026-01-11T11:15:32+00:00","mainEntityOfPage":{"@id":"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/"},"wordCount":2100,"commentCount":0,"image":{"@id":"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/19745-1.png","articleSection":["JSM"],"inLanguage":"en-GB","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/","url":"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/","name":"Jira Service Management Review for incident management (2026)","isPartOf":{"@id":"https:\/\/blog.spike.sh\/#website"},"primaryImageOfPage":{"@id":"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/#primaryimage"},"image":{"@id":"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/19745-1.png","datePublished":"2025-11-14T02:26:28+00:00","dateModified":"2026-01-11T11:15:32+00:00","author":{"@id":"https:\/\/blog.spike.sh\/#\/schema\/person\/eb31f40342cbe6a94ef67a1c0bf20923"},"description":"Jira Service Management (JSM) Review for incident management. I tested JSM's alerting, incident response, and on-call. Read the full review.","breadcrumb":{"@id":"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/#primaryimage","url":"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/19745-1.png","contentUrl":"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/19745-1.png","width":1040,"height":564},{"@type":"BreadcrumbList","@id":"https:\/\/blog.spike.sh\/jsm-review-for-incident-management\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.spike.sh\/"},{"@type":"ListItem","position":2,"name":"Jira Service Management (JSM) Review for Incident Management (2026)"}]},{"@type":"WebSite","@id":"https:\/\/blog.spike.sh\/#website","url":"https:\/\/blog.spike.sh\/","name":"Spike&#039;s blog","description":"Learnings and opinions in a changing world","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.spike.sh\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Person","@id":"https:\/\/blog.spike.sh\/#\/schema\/person\/eb31f40342cbe6a94ef67a1c0bf20923","name":"Sreekar","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/secure.gravatar.com\/avatar\/cb2a2f53f3fd9e9619b7d3aaca20588e6101b5d239f52e0137823bd5d6cd0941?s=96&d=robohash&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/cb2a2f53f3fd9e9619b7d3aaca20588e6101b5d239f52e0137823bd5d6cd0941?s=96&d=robohash&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/cb2a2f53f3fd9e9619b7d3aaca20588e6101b5d239f52e0137823bd5d6cd0941?s=96&d=robohash&r=g","caption":"Sreekar"},"url":"https:\/\/blog.spike.sh\/author\/sreekar98\/"}]}},"modified_by":"Sreekar","jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/19745-1.png","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pfMe4Q-15N","jetpack-related-posts":[{"id":4320,"url":"https:\/\/blog.spike.sh\/what-is-jira-service-management\/","url_meta":{"origin":4203,"position":0},"title":"What is Jira Service Management (JSM)? Key Features &amp; Benefits Explained","author":"Sreekar","date":"20th November, 2025","format":false,"excerpt":"What is Jira Service Management (JSM)? This blog breaks it down for OpsGenie users, covering alerting, response, on-call, and automation. Plus, discover a better alternative if you find JSM isn\u2019t the right fit.","rel":"","context":"In &quot;JSM&quot;","block_context":{"text":"JSM","link":"https:\/\/blog.spike.sh\/category\/comparison\/jsm\/"},"img":{"alt_text":"Blog cover titled \"What is Jira Service Management (JSM)\"","src":"https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/Basics-of-Incident-Management-5.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/Basics-of-Incident-Management-5.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/Basics-of-Incident-Management-5.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/Basics-of-Incident-Management-5.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/Basics-of-Incident-Management-5.png?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/Basics-of-Incident-Management-5.png?resize=1400%2C800&ssl=1 4x"},"classes":[]},{"id":4114,"url":"https:\/\/blog.spike.sh\/jsm-review-for-incident-response\/","url_meta":{"origin":4203,"position":1},"title":"Jira Service Management (JSM) Review for Incident Response (2026)","author":"Sreekar","date":"12th November, 2025","format":false,"excerpt":"OpsGenie is shutting down, and Atlassian recommends Jira Service Management (JSM). But is JSM the right choice for incident response? I tested JSM thoroughly and reviewed it across four key criteria. Here's what I found.","rel":"","context":"In &quot;JSM&quot;","block_context":{"text":"JSM","link":"https:\/\/blog.spike.sh\/category\/comparison\/jsm\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/Basics-of-Incident-Management-12.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/Basics-of-Incident-Management-12.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/Basics-of-Incident-Management-12.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/Basics-of-Incident-Management-12.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/Basics-of-Incident-Management-12.png?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/Basics-of-Incident-Management-12.png?resize=1400%2C800&ssl=1 4x"},"classes":[]},{"id":4079,"url":"https:\/\/blog.spike.sh\/jsm-vs-spike-for-incident-response\/","url_meta":{"origin":4203,"position":2},"title":"Jira Service Management (JSM) vs. Spike: Which Is a Better OpsGenie Alternative for Incident Response","author":"Sreekar","date":"11th November, 2025","format":false,"excerpt":"OpsGenie is shutting down by April 2027. This detailed comparison of Jira Service Management (JSM) vs. Spike for incident response helps you choose the right migration path with confidence. See how both tools handle alerts, collaboration, and postmortems.","rel":"","context":"In &quot;JSM&quot;","block_context":{"text":"JSM","link":"https:\/\/blog.spike.sh\/category\/comparison\/jsm\/"},"img":{"alt_text":"Blog cover titled \"JSM vs. Spike: Incident Response\"","src":"https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/Basics-of-Incident-Management-1.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/Basics-of-Incident-Management-1.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/Basics-of-Incident-Management-1.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/Basics-of-Incident-Management-1.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/Basics-of-Incident-Management-1.png?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/Basics-of-Incident-Management-1.png?resize=1400%2C800&ssl=1 4x"},"classes":[]},{"id":4260,"url":"https:\/\/blog.spike.sh\/jsm-pricing-breakdown-2026\/","url_meta":{"origin":4203,"position":3},"title":"Jira Service Management (JSM) Pricing Breakdown (2026)","author":"Sreekar","date":"18th November, 2025","format":false,"excerpt":"Moving from OpsGenie to JSM? Before you migrate, understand JSM's full pricing structure. This guide covers every tier, hidden add-ons, and TCO projections. Discover how Spike saves you up to 73% annually.","rel":"","context":"In &quot;JSM&quot;","block_context":{"text":"JSM","link":"https:\/\/blog.spike.sh\/category\/comparison\/jsm\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/Basics-of-Incident-Management-11.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/Basics-of-Incident-Management-11.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/Basics-of-Incident-Management-11.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/Basics-of-Incident-Management-11.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/Basics-of-Incident-Management-11.png?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/Basics-of-Incident-Management-11.png?resize=1400%2C800&ssl=1 4x"},"classes":[]},{"id":4174,"url":"https:\/\/blog.spike.sh\/jsm-vs-spike-for-incident-management\/","url_meta":{"origin":4203,"position":4},"title":"Jira Service Management (JSM) vs. Spike: Which is a Better OpsGenie Alternative in 2026","author":"Sreekar","date":"13th November, 2025","format":false,"excerpt":"Atlassian is shutting down OpsGenie, and if you are stuck between Jira Service Management (JSM) vs. Spike for incident management, this blog is for you. I signed up for both, ran identical tests, and compared them across key criteria.","rel":"","context":"In &quot;JSM&quot;","block_context":{"text":"JSM","link":"https:\/\/blog.spike.sh\/category\/comparison\/jsm\/"},"img":{"alt_text":"Blog cover titled \"JSM vs. Spike: Incident Management\"","src":"https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/Basics-of-Incident-Management-3.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/Basics-of-Incident-Management-3.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/Basics-of-Incident-Management-3.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/Basics-of-Incident-Management-3.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":4023,"url":"https:\/\/blog.spike.sh\/jsm-review-oncall-2026\/","url_meta":{"origin":4203,"position":5},"title":"Jira Service Management (JSM) Review for On-Call Management (2026)","author":"Sreekar","date":"9th November, 2025","format":false,"excerpt":"As OpsGenie sunsets, is JSM the answer? This Jira Service Management (JSM) Review for on-call explores its features, reveals critical gaps, and introduces a more flexible, affordable alternative for your migration.","rel":"","context":"In &quot;JSM&quot;","block_context":{"text":"JSM","link":"https:\/\/blog.spike.sh\/category\/comparison\/jsm\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/Basics-of-Incident-Management-13.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/Basics-of-Incident-Management-13.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/Basics-of-Incident-Management-13.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/Basics-of-Incident-Management-13.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/Basics-of-Incident-Management-13.png?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/blog.spike.sh\/wp-content\/uploads\/2025\/11\/Basics-of-Incident-Management-13.png?resize=1400%2C800&ssl=1 4x"},"classes":[]}],"_links":{"self":[{"href":"https:\/\/blog.spike.sh\/wp-json\/wp\/v2\/posts\/4203","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.spike.sh\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.spike.sh\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.spike.sh\/wp-json\/wp\/v2\/users\/263547072"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.spike.sh\/wp-json\/wp\/v2\/comments?post=4203"}],"version-history":[{"count":19,"href":"https:\/\/blog.spike.sh\/wp-json\/wp\/v2\/posts\/4203\/revisions"}],"predecessor-version":[{"id":4642,"href":"https:\/\/blog.spike.sh\/wp-json\/wp\/v2\/posts\/4203\/revisions\/4642"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.spike.sh\/wp-json\/wp\/v2\/media\/4733"}],"wp:attachment":[{"href":"https:\/\/blog.spike.sh\/wp-json\/wp\/v2\/media?parent=4203"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.spike.sh\/wp-json\/wp\/v2\/categories?post=4203"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.spike.sh\/wp-json\/wp\/v2\/tags?post=4203"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}