{"id":4536,"date":"2025-12-10T00:31:14","date_gmt":"2025-12-09T19:01:14","guid":{"rendered":"https:\/\/blog.spike.sh\/?p=4536"},"modified":"2026-01-20T15:07:03","modified_gmt":"2026-01-20T09:37:03","slug":"getting-started-with-spike","status":"publish","type":"post","link":"https:\/\/blog.spike.sh\/getting-started-with-spike\/","title":{"rendered":"Getting Started With Spike"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Welcome to Spike!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Whether you\u2019ve just set up your account or joined an existing team, this guide will help you understand how to receive and respond to incidents.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Getting Incident Alerts<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Spike alerts you across multiple channels, so you never miss a critical incident.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"632\" data-attachment-id=\"4538\" data-permalink=\"https:\/\/blog.spike.sh\/getting-started-with-spike\/cleanshot-2025-12-09-at-23-23-33\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.23.33.png\" data-orig-size=\"1093,675\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"CleanShot 2025-12-09 at 23.23.33\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.23.33-1024x632.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.23.33-1024x632.png\" alt=\"Spike's alert channels\" class=\"wp-image-4538\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.23.33-1024x632.png 1024w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.23.33-300x185.png 300w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.23.33-768x474.png 768w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.23.33.png 1093w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Primary Alert Channels:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Phone Call<\/strong>: Direct voice call for immediate attention<\/li>\n\n\n\n<li><strong>SMS<\/strong>: Text message with incident details<\/li>\n\n\n\n<li><strong>Email<\/strong>: Full incident information in your inbox<\/li>\n\n\n\n<li><strong>Slack<\/strong>: Interactive alerts in your workspace with action buttons<\/li>\n\n\n\n<li><strong>Microsoft Teams<\/strong>: Alerts with one-click actions directly in Teams<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Additional Channels:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Spike also supports Telegram and WhatsApp alerts, giving you flexibility to receive alerts on your preferred platform.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To receive alerts on different channels, follow these guides<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/docs.spike.sh\/alerts\/phone\">How to get phone call alerts from Spike<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/docs.spike.sh\/alerts\/sms\">How to get SMS alerts from Spike<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/docs.spike.sh\/alerts\/email\">How to get email alerts from Spike<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/docs.spike.sh\/alerts\/slack\">How to get Slack alerts from Spike<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/docs.spike.sh\/alerts\/microsoft-teams\">How to get Microsoft Teams alerts from Spike<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/docs.spike.sh\/alerts\/telegram\">How to get Telegram alerts from Spike<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/docs.spike.sh\/alerts\/whatsapp\">How to get WhatsApp alerts from Spike<\/a><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">First Actions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Now that you know how to receive alerts, let&#8217;s look at what actions you can take when an incident triggers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You have two primary actions:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Acknowledge<\/strong>: When you acknowledge, Spike pauses alerts and escalations, signaling that someone is handling the issue. This prevents duplicate efforts and reduces alert noise.<\/li>\n\n\n\n<li><strong>Resolve<\/strong>: When you resolve an incident, Spike stops all alerts and marks the issue as handled. If the same problem occurs again later, Spike will create a new incident with new alerts.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"604\" height=\"429\" data-attachment-id=\"4540\" data-permalink=\"https:\/\/blog.spike.sh\/getting-started-with-spike\/cleanshot-2025-12-09-at-23-26-00\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.26.00.png\" data-orig-size=\"604,429\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"CleanShot 2025-12-09 at 23.26.00\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.26.00.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.26.00.png\" alt=\"Acknowledge and Resolve options on Spike's dashboard\" class=\"wp-image-4540\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.26.00.png 604w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.26.00-300x213.png 300w\" sizes=\"auto, (max-width: 604px) 100vw, 604px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How to Take Action on Different Alert Channels<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Phone Call<\/strong>: Press 4 to Acknowledge, 6 to Resolve<\/li>\n\n\n\n<li><strong>SMS<\/strong>: Reply with <code>ack &lt;incident id&gt;<\/code> to Acknowledge, <code>res &lt;incident id&gt;<\/code> to Resolve<\/li>\n\n\n\n<li><strong>Email:<\/strong> Reply with <code>#ack<\/code> to Acknowledge, <code>#res<\/code> to Resolve<\/li>\n\n\n\n<li><strong>Slack\/MS Teams<\/strong>: Click the interactive buttons in the alert message<\/li>\n\n\n\n<li><strong>WhatsApp\/Telegram:<\/strong> Click the interactive buttons in the alert message<\/li>\n\n\n\n<li><strong>Dashboard<\/strong>: Click the status buttons on the incident page<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">More Actions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once you&#8217;ve acknowledged an incident, these additional actions can help you better manage the incident:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Adding Notes and Comments<\/strong><\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Document what you tried, what worked, and any important observations as you investigate. This creates a timestamped record that&#8217;s invaluable during post-incident reviews and helps teammates quickly get up to speed if they need to take over.<\/p>\n\n\n\n<div class=\"wp-block-jetpack-slideshow aligncenter\" data-effect=\"slide\"><div class=\"wp-block-jetpack-slideshow_container swiper\"><ul class=\"wp-block-jetpack-slideshow_swiper-wrapper swiper-wrapper\"><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"519\" height=\"442\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-4542\" data-id=\"4542\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.27.38.png\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.27.38.png 519w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.27.38-300x255.png 300w\" sizes=\"(max-width: 519px) 100vw, 519px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"874\" height=\"452\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-4543\" data-id=\"4543\" data-aspect-ratio=\"874 \/ 452\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.28.51.png\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.28.51.png 874w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.28.51-300x155.png 300w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.28.51-768x397.png 768w\" sizes=\"(max-width: 874px) 100vw, 874px\" \/><\/figure><\/li><\/ul><a class=\"wp-block-jetpack-slideshow_button-prev swiper-button-prev swiper-button-white\" role=\"button\"><\/a><a class=\"wp-block-jetpack-slideshow_button-next swiper-button-next swiper-button-white\" role=\"button\"><\/a><a aria-label=\"Pause Slideshow\" class=\"wp-block-jetpack-slideshow_button-pause\" role=\"button\"><\/a><div class=\"wp-block-jetpack-slideshow_pagination swiper-pagination swiper-pagination-white\"><\/div><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">2. <strong>Setting Priority and Severity<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Use Priority (P1-P5) for urgency and Severity (SEV1-SEV5) for impact. Spike automatically reads these from incoming payloads, or you can set them manually from the dashboard. For more control, use <a href=\"https:\/\/spike.sh\/alert-rules\">Alert Rules<\/a> to automatically assign priority, severity, and route alerts based on conditions.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"692\" height=\"642\" data-attachment-id=\"4545\" data-permalink=\"https:\/\/blog.spike.sh\/getting-started-with-spike\/cleanshot-2025-12-09-at-23-29-47\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.29.47.png\" data-orig-size=\"692,642\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"CleanShot 2025-12-09 at 23.29.47\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.29.47.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.29.47.png\" alt=\"Setting incident's severity and priority on Spike\" class=\"wp-image-4545\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.29.47.png 692w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.29.47-300x278.png 300w\" sizes=\"auto, (max-width: 692px) 100vw, 692px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">3. <strong>Automate Response Workflow<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Trigger <a href=\"https:\/\/spike.sh\/playbooks\">Playbooks<\/a> to execute predefined actions, create tickets in Linear or Jira, and sync with helpdesk platforms like Freshdesk or Zendesk. This eliminates repetitive tasks and integrates incident response directly into your existing workflow.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"500\" data-attachment-id=\"4546\" data-permalink=\"https:\/\/blog.spike.sh\/getting-started-with-spike\/cleanshot-2025-12-09-at-23-31-39\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.31.39.png\" data-orig-size=\"1209,590\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"CleanShot 2025-12-09 at 23.31.39\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.31.39-1024x500.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.31.39-1024x500.png\" alt=\"Example of Spike's Playbook\" class=\"wp-image-4546\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.31.39-1024x500.png 1024w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.31.39-300x146.png 300w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.31.39-768x375.png 768w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.31.39-1200x586.png 1200w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.31.39.png 1209w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Escalation Policy<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1107\" height=\"864\" data-attachment-id=\"4549\" data-permalink=\"https:\/\/blog.spike.sh\/getting-started-with-spike\/cleanshot-2025-12-09-at-23-21-35\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.21.35.png\" data-orig-size=\"1107,864\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"CleanShot 2025-12-09 at 23.21.35\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.21.35-1024x799.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.21.35.png\" alt=\"Example of Spike's escalation policy\" class=\"wp-image-4549\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.21.35.png 1107w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.21.35-300x234.png 300w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.21.35-1024x799.png 1024w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.21.35-768x599.png 768w\" sizes=\"auto, (max-width: 1107px) 100vw, 1107px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Every alert for a new incident is sent through an Escalation Policy, a multi-step plan for alerting the right people.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you don&#8217;t acknowledge an alert within the set delay time, Spike automatically proceeds to the next step in the escalation policy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This makes sure critical incidents never slip through the cracks, even when you&#8217;re in a meeting, away from your desk, or simply miss the initial alert.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How Escalation Works<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Escalation policies define the sequence of people who should be alerted about an incident. For example:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Alert Person A immediately<\/li>\n\n\n\n<li>If not acknowledged in 5 minutes, alert Person B<\/li>\n\n\n\n<li>If still not acknowledged in 5 more minutes, alert Person C<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This layered approach balances rapid response with reasonable time for the primary responder to react.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Spike provides ready-to-use <a href=\"https:\/\/spike.sh\/templates\/escalation-templates\">escalation policy templates<\/a> to get you started.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Learn more about <a href=\"https:\/\/docs.spike.sh\/escalations\/introduction-to-escalations\">escalation policies \u2192<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">On-Call Schedules<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1005\" height=\"822\" data-attachment-id=\"4550\" data-permalink=\"https:\/\/blog.spike.sh\/getting-started-with-spike\/cleanshot-2025-12-09-at-23-33-34\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.33.34.png\" data-orig-size=\"1005,822\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"CleanShot 2025-12-09 at 23.33.34\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.33.34.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.33.34.png\" alt=\"Example of Spike's on-call schedule\" class=\"wp-image-4550\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.33.34.png 1005w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.33.34-300x245.png 300w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.33.34-768x628.png 768w\" sizes=\"auto, (max-width: 1005px) 100vw, 1005px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">If you don\u2019t want to be the only one who receives all alerts, you can set up on-call schedules to rotate who gets these alerts.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On-call schedules make sure someone is always available to respond, while the rest of the team can have uninterrupted work or downtime.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Common Schedule Types:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Weekly Rotation<\/strong>: One person is on-call for a full week. Best for small teams with low alert volumes.<\/li>\n\n\n\n<li><strong>Daily Rotation<\/strong>: A different person is on-call each day. Better for teams with high alert volumes.<\/li>\n\n\n\n<li><strong>Follow-the-Sun<\/strong>: For globally distributed teams. Shifts rotate across time zones.<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Spike provides ready-to-use <a href=\"https:\/\/spike.sh\/templates\/oncall-templates\">on-call templates<\/a> to get you started.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Learn more about <a href=\"https:\/\/docs.spike.sh\/oncall-schedules\/introduction-to-on-call-schedules\">On-Call Schedules \u2192<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Smart Alert Routing<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"362\" data-attachment-id=\"4552\" data-permalink=\"https:\/\/blog.spike.sh\/getting-started-with-spike\/cleanshot-2025-12-09-at-23-37-16\/\" data-orig-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.37.16.png\" data-orig-size=\"1251,442\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"CleanShot 2025-12-09 at 23.37.16\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.37.16-1024x362.png\" src=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.37.16-1024x362.png\" alt=\"Example of Spike's Alert Rule\" class=\"wp-image-4552\" srcset=\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.37.16-1024x362.png 1024w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.37.16-300x106.png 300w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.37.16-768x271.png 768w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.37.16-1200x424.png 1200w, https:\/\/blog.spike.sh\/wp-content\/uploads\/2025\/12\/CleanShot-2025-12-09-at-23.37.16.png 1251w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">From day one, you can optimize how alerts reach your team. You can use Spike\u2019s Alert Rules to route alerts based on severity, priority, and time of day.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, you can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Route&nbsp;critical (SEV1)&nbsp;incidents to a phone call immediately<\/li>\n\n\n\n<li>Send&nbsp;low-priority (P3)&nbsp;alerts to Slack<\/li>\n\n\n\n<li>Configure a Slack notification during the day, but a phone call alert if the same issue happens at midnight<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">These keep you responsive to critical issues while protecting your team&#8217;s work-life balance.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Spike provides ready-to-use <a href=\"https:\/\/spike.sh\/templates\/alert-rule-templates\">Alert Rule templates<\/a> to get you started.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Learn more about <a href=\"https:\/\/docs.spike.sh\/alerts\/alert-rules\">Alert Rules \u2192<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">What&#8217;s Next<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Spike offers additional features like <a href=\"https:\/\/spike.sh\/status-page\">Status Pages<\/a> for stakeholder communication, <a href=\"https:\/\/spike.sh\/war-rooms\">War Rooms<\/a> for team collaboration, and more.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"http:\/\/docs.spike.sh\/\">Visit docs.spike.sh \u2192<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This quick-start Spike guide shows you how to get alerts on the right channels, take the first actions on incidents, use escalation policies, rotate on-call, and route alerts based on severity, priority, and time of day.<\/p>\n","protected":false},"author":263547072,"featured_media":4819,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","_import_markdown_pro_load_document_selector":0,"_import_markdown_pro_submit_text_textarea":"","_lmt_disableupdate":"","_lmt_disable":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":true,"token":"eyJpbWciOiJodHRwczpcL1wvYmxvZy5zcGlrZS5zaFwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNVwvMTJcL0Jhc2ljcy1vZi1JbmNpZGVudC1NYW5hZ2VtZW50LTEwMjR4NTU1LnBuZyIsInR4dCI6IkdldHRpbmcgU3RhcnRlZCBXaXRoIFNwaWtlIiwidGVtcGxhdGUiOiJoaWdod2F5IiwiZm9udCI6IiIsImJsb2dfaWQiOjIzMzEzODkwMH0._OjoOuz1sCDw5Dy364_A9jBfq2HScv6NE-Y0szGTz40MQ"},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[1467],"tags":[],"class_list":["post-4536","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-guides"],"yoast_head":"<!-- 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