\n\n\n\n
Why every team needs an escalation policy<\/h2>\n\n\n\n
Every team that responds to incidents needs an escalation policy.<\/strong> It’s what makes sure an incident reaches someone who can act on it. Without one, an incident can trigger and simply stop there with no follow-through and no clear owner.<\/p>\n\n\n\n Also, it doesn\u2019t matter how big or small the team is. From a small startup to a large organization, everyone faces the same fundamental problem: when something goes wrong, who is on it? An escalation policy answers that clearly.<\/p>\n\n\n\n Say your payment service goes down at 11pm. A simple escalation policy for that might look like:<\/p>\n\n\n\n The example has three steps but there’s no fixed limit. In\u00a0Spike<\/a>, you can add as many escalation steps as your team needs.<\/p>\n\n\n\n Not sure where to start? Spike provides ready-made\u00a0escalation templates<\/a>\u00a0so you don’t have to build from scratch.<\/strong><\/p>\n\n\n\n These two are often mentioned together but they do different things.<\/p>\n\n\n\n An on-call schedule<\/a> answers the question: who is responsible for the incidents now?<\/strong> It’s a roster. It tells you that Alex covers this week and Bilal takes over next week. It manages on-call rotation<\/a> and shift ownership.<\/p>\n\n\n\n An escalation policy answers a different question: what happens when an incident triggers?<\/strong> It decides who gets alerted and what happens if they don’t respond.<\/p>\n\n\n\n The two connect naturally. Your escalation policy will often point to whoever is currently on-call as the first step. But the on-call schedule doesn’t decide what happens if that person doesn’t respond. The escalation policy does.<\/p>\n\n\n\n A small team can start with just an escalation policy that alerts a few people. An on-call schedule becomes useful later once the team grows and rotating responsibility starts to make sense. But an escalation policy is something every team needs from day one.<\/strong><\/p>\n<\/blockquote>\n\n\n\n Is an escalation policy the same as an alert policy?<\/strong><\/p>\n\n\n\n Yes, the two terms are often used interchangeably. Some tools call it an alert policy. The idea is the same: a set of rules that decides who gets alerted when an incident triggers and what happens next.<\/p>\n\n\n\n What happens if an incident resolves itself before anyone acknowledges it?<\/strong><\/p>\n\n\n\n Most tools stop the escalation as soon as the incident is resolved or acknowledged. The policy only runs as long as the incident is active.<\/p>\n\n\n\n Can an escalation policy alert a whole team rather than an individual?<\/strong><\/p>\n\n\n\n Yes. Some policies are set to alert an entire team rather than a specific person. This is common for critical incidents where you want everyone to be aware and ready to act.<\/p>\n","protected":false},"excerpt":{"rendered":" This guide breaks down escalation policies: what they are, what they look like, and how they fit with your on-call schedule.<\/p>\n","protected":false},"author":263547072,"featured_media":5245,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"{\"document\":\"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\n\n\n\nWhat an escalation policy looks like<\/h2>\n\n\n\n
\n
If not acknowledged in 5 minutes, move to step 2<\/li>\n\n\n\n
If not acknowledged in 5 minutes, move to step 3<\/li>\n\n\n\n![\"Payment](\"https:\/\/blog.spike.sh\/wp-content\/uploads\/2026\/02\/Screenshot-2026-03-04-at-3.38.12-PM.png\")
\n\n\n\nHow escalation policies and on-call schedules work together<\/h2>\n\n\n\n
\n
\n\n\n\nFAQs<\/h2>\n\n\n\n