{"id":6197,"date":"2026-07-06T18:43:29","date_gmt":"2026-07-06T13:13:29","guid":{"rendered":"https:\/\/blog.spike.sh\/?p=6197"},"modified":"2026-07-06T22:29:03","modified_gmt":"2026-07-06T16:59:03","slug":"a-space-for-our-voice","status":"publish","type":"post","link":"https:\/\/blog.spike.sh\/a-space-for-our-voice\/","title":{"rendered":"A &#8216;new&#8217; space for our voice"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Today I&#8217;m really excited to share the new look of our blog.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/spike.sh\">Spike<\/a> has had this blog for a while. Early on, it was just me and I wrote about the decisions I was making as we built Spike. Then we slowly started growing and wrote about incidents, response, escalations, on-calls and even <a href=\"https:\/\/spike.sh\/blog\/category\/guides\/\" data-type=\"link\" data-id=\"https:\/\/spike.sh\/blog\/category\/guides\/\">many guides<\/a>. It&#8217;s safe to say now that we are doubling down on this space!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With the new design, we have intentionally kept it minimal and put the content first. Honestly, designing a blog turned out to be <s><em>harder<\/em><\/s> different than designing the product. There&#8217;s so much text and almost no UI to work with, so the whole craft is in the restraint because you can go crazy just choosing the right font \ud83d\ude42 <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Previously, we had a default theme all our content shipped with. This time though, we built our own theme rather than reaching for something off the shelf. After a full week of building \/ prompting to add small touches, I think we are happy with what we have got. You won&#8217;t notice the smaller touches one by one, but you&#8217;ll feel them together as you visit more.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Doubling down on sharing<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">AI is running fast and it&#8217;s reshaping what incident response even looks like. After nearly five years in this industry, we&#8217;ve learned a lot as a team, and as a bootstrapped one we&#8217;ve learned some of it the hard way.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">There is so much we have wanted to share and never had the space for sharing things like<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>How we built our on-call engine<\/li>\n\n\n\n<li>How we do customer support<\/li>\n\n\n\n<li>What we believe about hiring and what the right team for Spike looks like. <\/li>\n\n\n\n<li>How we do customer demos and for which we&#8217;re grateful to have done so much of, even though the first calls were genuinely bad.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The team entirely came from engineering backgrounds, so naturally we got plenty of our product intuitions course-corrected and faced things we never saw coming. I think all of this is worth writing down! <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Spike isn&#8217;t used only by software companies, so we&#8217;ve picked up how incident response actually runs in places like logistics, hardware, media, ISPs, etc and there&#8217;s much to share there. Lastly, I will personally double down on sharing experiences of <a href=\"https:\/\/spike.sh\/blog\/category\/building-spike\/\">building Spike<\/a>. I will write more along with the whole team about how we&#8217;re building the product and the thinking behind it. I&#8217;ll document our journey and how we reason through decisions along the way. If it helps other product folks, then that&#8217;s a huge win for us!<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">What this space is for<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. Incident response.<\/strong> Our guides, plus our read on how the industry is shifting. AI is moving fast and the shape of incident response is changing with it, so we&#8217;ll write about where things are heading. We also want to have honest conversations with experts, across software and outside it, about how they actually run incident response.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Building Spike.<\/strong> How we decided on our roadmap, the key calls we make, and the reasoning behind them. This is also where we&#8217;ll introduce the team more often, and talk about how we hire (<em>slowly!<\/em>) and how roles are shifting as we grow. Like many right now, we&#8217;re figuring out how engineering, product, and design are all changing under our feet. This is where we share &#8220;the inside stories&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A lot of people and blogs shaped this. Thanks to <a href=\"https:\/\/x.com\/sreekar_1729\" data-type=\"link\" data-id=\"https:\/\/x.com\/sreekar_1729\">Sreekar<\/a>,  <a href=\"https:\/\/www.linkedin.com\/in\/nivedhanirmal\/\">Nivedha<\/a> from <a href=\"https:\/\/projectinsideout.in\">Project Inside Out<\/a>, and <a href=\"https:\/\/www.linkedin.com\/in\/nikhil304\/\">Nikhil Shrivastava<\/a> for the inspiration, pointers and for building us this space. We also studied blogs we admire: Buffer, Wistia, Basecamp, Anthropic, and First Round Review.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Feedback is 100% welcome. Reach out to us on <a href=\"mailto:hello@spike.sh\">hello@spike.sh<\/a>, <a href=\"https:\/\/twitter.com\/spikedhq\">X \/ Twitter<\/a>, or <a href=\"https:\/\/linkedin.com\/company\/spike-hq\">LinkedIn<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Thank you for reading, Have a great day.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A new space for our voice. Where we&#8217;ll share our take on incident response, talk with people who run it, and document how we build Spike.<\/p>\n","protected":false},"author":191914268,"featured_media":6206,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_wpcom_ai_launchpad_first_post":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"{title}\n\n{excerpt}\n\n{url}","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":true,"token":"eyJpbWciOiJodHRwczpcL1wvYmxvZy5zcGlrZS5zaFwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNlwvMDdcL2EtbmV3LXNwYWNlLWZvci1vdXItdm9pY2UtMS0xMDI0eDU3Ni5wbmciLCJ0eHQiOiJBICYjODIxNjtuZXcmIzgyMTc7IHNwYWNlIGZvciBvdXIgdm9pY2UiLCJ0ZW1wbGF0ZSI6ImhpZ2h3YXkiLCJmb250IjoiIiwiYmxvZ19pZCI6MjMzMTM4OTAwfQ.jq--V8Lp-S6zo9tOB06rxYtynR40YwuCIT2F-GuOrWUMQ"},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[1424],"tags":[1379],"class_list":["post-6197","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-building-spike","tag-announcements"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>A &#039;new&#039; space for our voice - Welcome to Spike.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.spike.sh\/a-space-for-our-voice\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A &#039;new&#039; space for our voice - Welcome to Spike.\" \/>\n<meta property=\"og:description\" content=\"A new space for our voice. 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