Escalation templates

Ready-made escalation policy templates to alert the right team members on the right channels based on incident priority and severity.

Let's look at some of the examples

STEP 1

Alert via phone to Cathy Jones

Alert via email to Pru H

Alert via MS Teams to Dev MS Teams

Alert via sms to Salim S

Alert via Slack to # general

Alert via Discord to All-day discord channel

STEP 2

Alert via phone to Salim S

Alert via phone to Pru H

Alert on all channels

This could be ugly so we involve all critical team members and call them

All channels High severity Includes most people

STEP 1

Alert via phone to Cathy Jones

Alert via phone to Pru H

STEP 2

Alert via phone to Salim S

Alert via phone to Cathy Jones

High Severity escalation

This could be ugly so we involve all critical team members and call them

Phone calls High severity Includes most people

STEP 1

Alert via email to Salim S

Alert via email to Pru H

STEP 2

Alert via phone to Pru H

Alert via phone to Salim S

Medium Severity escalation

Designed for incidents with medium severity. Includes Email and phone call

Email and Phone Medium severity Includes multiple people

STEP 1

Alert via email to Pru H

STEP 2

Alert via phone to Adam Smith

Default escalation

Email first, phone call later. Ideal for first time incidents.

Email and Phone call Medium priority Includes single person

STEP 1

Alert via email to Cathy Jones

Email only for low priority

Email first, phone call later. Ideal for first time incidents. Includes just one person to get email alerts

Email only Low priority

STEP 1

Alert via email to Pru H

STEP 2

Alert via sms to Cathy Jones

Email first, SMS later

Email first, SMS as fallback. Good for low priority incidents or the ones that repeat a bit.

Email and SMS Low priority Includes one person

STEP 1

Alert via phone to Adam Smith

STEP 2

Alert via phone to Cathy Jones

Phone again and again

Repeat a phone call. Good when there is no sureity in an integration's stability and you want to stay on top of things.

Double phone Unknown unknowns Includes one person

STEP 1

Alert via Slack to # general

STEP 2

Alert via sms to Adam Smith

Slack channel and then SMS

Slack first, SMS as fallback. Good for low priority incidents or the ones that repeat a bit.

Slack and SMS Low priority Includes one person

STEP 1

Alert via email to Adam Smith

Alert via MS Teams to Dev MS Teams

Alert via sms to Salim S

STEP 2

Alert via sms to Adam Smith

Alert via phone to Salim S

STEP 3

Alert via phone to Adam Smith

Alert via phone to Pru H

Email, Slack, and Phone combo

Email, SMS and Slack first, call later. Simple and easy to edit this to add more people

Email and SMS Medium priority MS Teams

STEP 1

Alert via email to Adam Smith

STEP 2

Alert via phone to Adam Smith

Alert via email to Salim S

STEP 3

Alert via phone to Adam Smith

Alert via phone to Cathy Jones

Escalation for 2 people

Email first, phone call later. Ideal for first time incidents.

Email and Phone call Medium priority Includes two people

STEP 1

Alert via Discord to All-day discord channel

STEP 2

Alert via sms to Cathy Jones

Alert via sms to Salim S

Discord channel and then SMS

Discord first, SMS as fallback. Good for low priority incidents or the ones that repeat a bit.

Discord and SMS Low priority Includes two people

STEP 1

Alert via email to Salim S

Alert via Slack to # incidents

STEP 2

Alert via phone to Adam Smith

STEP 3

Alert via phone to Salim S

Alert via phone to Adam Smith

Email, Slack and Phone for 2 people

Email and Slack first, phone call later. Good to keep sending to Slack and keep the team updated

Email and Phone call Medium priority Includes two people

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Escalation templates

Ready-made escalation policy templates to alert the right team members on the right channels based on incident priority and severity.

Let's look at some of the examples

Alert on all channels

High Severity escalation

Medium Severity escalation

Default escalation

Email only for low priority

Email first, SMS later

Phone again and again

Slack channel and then SMS

Email, Slack, and Phone combo

Escalation for 2 people

Discord channel and then SMS

Email, Slack and Phone for 2 people

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Incident Management

Alerting

Collaboration

Monitoring