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We integrate seamlessly and work with your stack. We are releasing new integrations every week. We also support creating incidents via custom webhooks
Get up and running in 5 minutes without writing any code. Add integration, setup alerts and boom!
Simple plan. All inclusive features available to you now and in the future. We have built this with small teams in mind.
No need to email anyone. No need to call anyone. Cancel simply with a click of a button and request for data deletion.
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Let's simulate with an example. Assume there is an issue you need to look into. We will alert you with a sample incident. Feel free to Acknowledge or Resolve
What is an incident?
An incident is anything that affects your customers. It could be downtime, apps crashing, bookings and transactions failing, server heating up etc.
Send out a sample incident to your email to experience Spike in real life
Spike makes a phone call for all of your critical incidents. Try it.
Alerting that helps, not annoys. We keep alerting you and your team until someone resolves - so no incidents go missing, no customers go dissatisfied
You don't need a ton of features to streamline alerts for incidents. Minimal features means lightweight, easy to use and good riddance of clunky old software.
Incidents which are repeated are automatically grouped together telling you how many times it has occurred along with it's first occurrence and last occurrence.
Mute an incident for a period of time, we will not send any alerts but still create an incident and group them too.
No repeat alarms, no noise as long as you are working on resolving the incidents.
Not the right person to handle the incident? Reassign easily to the one who would.
Anyone with the link to your incident can access it in read-only mode and stay updated.
Bring in more transparency with detailed activity log of alerts, reassigns, incident status changes and repeat events for same incident.
Our integrations make sure that incidents are resolved automatically on Spike when they are fixed on your monitoring tool.
We provide you unlimited alerts across all the supported channels. No more predicting your monthly billing cycle.
We have made it easy for you to acknowledge, resolve or escalate incident via phone, email and Slack
Spike supports unlimited alerts via email, phone and Slack.
Alert one or more persons at the same time. Alert via phone preferred channel to every team member with time intervals.
We repeat escalations so your team doesn't miss an incident in it's triggered state.
Set a timeout for an incident which is acknowledged but not resolved yet. This will start the escalations again so no-one misses the incident affecting your customers.
Come full circle by adding incident tracking to all your services. Scope your incidents, reports and health of each service.
Monitor the services which are affected the most by open incidents. Prioritise and resolve to increase customer satisfaction.
Your service relies on multiple tools. Integrate with all your tools for every service to track platform health better.
Reports you will actually use. Graphs to understand total, new and repeated incidents so you can quickly go about fixing them.
Get a real time snapshot of your platform's health. Monitory by open incidents and resolve for every service.
We send you timely reports directly in your inbox. Ones that you can share with your team and start a dialogue.