Incidents are Inevitable
And we can help you resolve them faster
How Spike deals with incidents
Keeping Incidents at Bay, 24/7
When an incident occurs, Spike intelligently determines whether it's a new or repeated incident, guaranteeing that every alert you get is relevant. Our system automatically groups repeated incidents to suppress unnecessary alerts, allowing you to focus solely on genuine issues.
With Spike, you can be confident that you’ll only be alerted when it's absolutely necessary.
Auto Resolve incidents
Spike's integrations with your existing systems enable automatic detection of when an incident has returned to normal operations. Utilize the auto-resolve feature to automate the handling of common incidents, streamlining your response process.
Pro Tip: Additionally, you can add a wait time in escalations or utilize automation with playbooks to trigger external scripts and allow the incident to auto-resolve. All this happens in the background, transforming this into a self-healing incident resolution system.
-
Works with most integrations
-
Enables self healing incidents
-
Automate incident resolutions
Suppressed incidents
While you tackle resolving an incident, our intelligent suppression system automatically filters out similar recurring incidents. This engine effectively eliminates over 97% of the noise, enabling you to concentrate on the issues that truly matter.
-
Works with all integrations
-
Helps reduce alert noise
Repeated incidents
Spike detects repeated incidents for every incident. This enables you to intervene promptly. Stay ahead by addressing warnings before they develop into critical incidents. Additionally, each incident automatically triggers a severity assessment, categorizing them as SEV1 - High, SEV2 - Medium, or SEV3 - Low.
-
Works on all integrations
-
Easy tracking of incidents
-
Automatic Severity and Priority
-
Incident reports and context
Complete incident context, total visibility
Incident context provides responders with a comprehensive overview at a glance, combining severity, priority, and affected services to quickly clarify the current status of all services involved.
Severity & Priority
Severity determines criticality. Paired with priority, incidents are categorised. This guides immediate focus and response efforts
Add / Remove responders
Quickly add or remove responders to incidents and ensure the right members are engaged when needed.
Affected services
Identify affected services and target your incident response efforts. Additionally, keep stakeholders updated with branded Status pages
INCIDENT TIMELINE
Complete transparency with Activity log
Logs every alert
Every alert sent to responders is logged to create a comprehensive activity log. Notes & Comments are persisted for every occurrence though.
Logs incident actions
Link incident tickets from Linear, JIRA, ClickUp, and more to enhance context. Logs are also stored for triggering external scripts and War rooms
Maintains Rich history
Each incident occurrence is documented with its own activity log, making it easy to trace actions from previous events
COLLABORATION
Notes and Comments
Effective incident management relies on clear communication and teamwork. Notes and comments with markdown and image support enhance documentation, while tagging brings relevant team members up to speed.
Resolution note
Responders can add Resolution Notes to any incident. THis provides clear guidance on how to resolve an incident.
Rich editors
Our notes and comments feature rich editors equipped with markdown, image support, and teammate tagging for enhanced documentation
Fast collaboration
Tagged responders can quickly collaborate by replying to email alerts to add comments, with notifications also pushed through Slack and Microsoft Teams
Resolve incidents where you work
Spike's powerful bots brings you all incidents in real-time where you get work done
All Alerts