Templates

Get started with incident management in record time with templates for
escalation policies, on-call schedules and alert rules.

Escalation templates

Choose templates to create escalation policies to alert one or all of your team members.

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On-call templates

Build flexible and powerful on-call schedules by starting with one of our templates.

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Alert rule templates

Create alert rules easily by starting with templates for some of the most common rules.

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Templates for escalations, on-call and alert rules

Escalation policy templates
On-call schedule templates
Alert rule templates
STEP 1  
Alert via    phone   to   Cathy Jones
Alert via     email   to   Pru H
Alert via      MS Teams   to   Dev MS Teams
Alert via     sms   to   Salim S
Alert via     Slack   to   # general
Alert via      Discord   to   All-day discord channel
STEP 2  
Alert via    phone   to   Salim S
Alert via    phone   to   Pru H
Alert on all channels

This could be ugly so we involve all critical team members and call them

All channels High severity Includes most people
STEP 1  
Alert via    phone   to   Cathy Jones
Alert via    phone   to   Pru H
STEP 2  
Alert via    phone   to   Salim S
Alert via    phone   to   Cathy Jones
High Severity escalation

This could be ugly so we involve all critical team members and call them

Phone calls High severity Includes most people
STEP 1  
Alert via     email   to   Salim S
Alert via     email   to   Pru H
STEP 2  
Alert via    phone   to   Pru H
Alert via    phone   to   Salim S
Medium Severity escalation

Designed for incidents with medium severity. Includes Email and phone call

Email and Phone Medium severity Includes multiple people
STEP 1  
Alert via     email   to   Pru H
STEP 2  
Alert via    phone   to   Adam Smith
Default escalation

Email first, phone call later. Ideal for first time incidents.

Email and Phone call Medium priority Includes single person
STEP 1  
Alert via    phone   to   Adam Smith
STEP 2  
Alert via    phone   to   Cathy Jones
Phone again and again

Repeat a phone call. Good when there is no sureity in an integration's stability and you want to stay on top of things.

Double phone Unknown unknowns Includes one person
STEP 1  
Alert via     Slack   to   # general
STEP 2  
Alert via     sms   to   Adam Smith
Slack channel and then SMS

Slack first, SMS as fallback. Good for low priority incidents or the ones that repeat a bit.

Slack and SMS Low priority Includes one person
STEP 1  
Alert via     email   to   Adam Smith
STEP 2  
Alert via    phone   to   Adam Smith
Alert via     email   to   Salim S
STEP 3  
Alert via    phone   to   Adam Smith
Alert via    phone   to   Cathy Jones
Escalation for 2 people

Email first, phone call later. Ideal for first time incidents.

Email and Phone call Medium priority Includes two people
STEP 1  
Alert via      Discord   to   All-day discord channel
STEP 2  
Alert via     sms   to   Cathy Jones
Alert via     sms   to   Salim S
Discord channel and then SMS

Discord first, SMS as fallback. Good for low priority incidents or the ones that repeat a bit.

Discord and SMS Low priority Includes two people
After office schedule
After office schedule

Alternates on-call duties among multiple people everyday at at 9AM but only for after office hours. The separate weekend layer will can be used to take the load off and assigns others to cover over the weekend

Daily rotation among 2 people
Daily rotation among 2 people

Alternates on-call duties among 2 people (add as many as you want) everyday at 11AM. Use this template and feel free to change the handoff or intervals as you wish

Daily rotation with separate weekend shift
Daily rotation with separate weekend shift

Alternates on-call duties among 2 people (add as many as you want) everyday at 11AM. The separate weekend layer will can be used to take the load off and assigns others to cover over the weekend

Split the week
Split the week

Split the week into two teams. One team takes over Monday to Thursday on-call duties and other takes over the rest.

Weekly rotation among 2 people
Weekly rotation among 2 people

This on-call schedule is designed for alternating on-call duties every weekly at 11:00AM. Use this template and feel free to change the handoff or intervals as you wish

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