6 Better Incident.io Alternatives (2025)

by Kaushik Thirthappa

Though Incident.io's Slack-based incident management has its strengths, its heavy reliance on chat platforms might be limiting your team’s diverse communication needs.

Perhaps you’re also frustrated with its additional costs for essential features like oncall management. Or maybe you're simply looking for a more flexible solution that better aligns with your team's workflow.

Whatever the reason, you’re in the right place. This blog post highlights six powerful Incident.io alternatives that offer the flexibility and features your team needs for better incident management.

11 Factors to Consider When Looking for Atlassian OpsGenie Alternatives

Before diving into the alternatives, let’s understand what key factors you need to keep in mind while choosing a replacement for Atlassian OpsGenie.

  1. Alert Delivery Channels: Your incidents need to reach the right people at the right time. Look for platforms that offer multiple alert channels like phone calls, SMS, mobile apps, etc so critical notifications are never missed.
  2. ChatOps Integration: If your team lives in Slack or Microsoft Teams, you'll want seamless integration with these tools. This allows you to manage incidents without constantly switching between applications.
  3. Oncall Schedule Management: Setting up and managing oncall schedules shouldn't be a headache. Look for tools that make it easy to create rotations, handle overrides, and make quick adjustments when needed.
  4. Multi-timezone Support: For distributed teams, robust timezone handling is crucial. Your tool should make it easy to manage schedules across different regions without confusion.
  5. Team Workspace Organization: As your organization grows, you'll need the flexibility to create separate workspaces for different teams while maintaining overall visibility and control.
  6. Status Page Functionality: Built-in status pages help keep stakeholders informed. This should be easy to set up and automatically update based on incidents.
  7. Integration Ecosystem: Consider tools that connect seamlessly with your entire monitoring and observability stack, beyond just Atlassian products.
  8. ServiceNow Compatibility: If you use ServiceNow, look for tools that offer deep integration to maintain your ITSM workflows.
  9. Helpdesk Tool Integration: A smooth connection with your helpdesk software allows customer-reported issues to flow efficiently to your technical teams.
  10. Project Management Tools: Integration with tools like Jira and Linear helps track incidents quickly.
  11. Video Conferencing Tool Integration: Integrations with video conferencing tools like Zoom, Google Meet, etc can make a big difference in resolution time.

Now that we understand what factors to look for, let's explore the top 6 alternatives to Incident.io

6 Best Incident.io Alternatives

  1. Spike
  2. PagerDuty
  3. Atlassian OpsGenie
  4. Datadog Oncall
  5. XMatters
  6. Splunk Oncall
What suits you?

1. Spike

Spike is an incident response platform that prioritizes simplicity and user experience. With over 15 million incidents processed and 90,000+ oncall shifts rotated, it's proven to handle incident management at scale while maintaining ease of use.

Why Choose Spike as an Incident.io Alternative

  • Unlike Incident.io's Slack-centric approach, Spike offers comprehensive alert delivery through phone calls, SMS, WhatsApp, Telegram, Discord, and more. This allows critical alerts to reach your team wherever they work.
  • While Incident.io charges extra for oncall features, Spike includes robust oncall management in its base pricing. Plus, with its ready-to-use oncall templates, two-click setup, and calendar integrations, managing rotations becomes effortless.
  • Spike goes beyond basic incident management with unique features like Deep Work mode, Cooldown mode, and Out of Office settings. These help maintain team well-being while keeping incident coverage intact.
  • With Spike, you can create war rooms in Zoom/Meet/Teams, update status pages, and integrate with various project management tools like Jira, ClickUp, and Linear. And if you need a custom integration, Spike builds it for you.

Hear what some users have to say about Spike

2. PagerDuty

PagerDuty is the most established player in the enterprise incident management space, serving over 25,000 teams globally.

Why Choose PagerDuty as an Incident.io Alternative

  • Supports 99.99% uptime with failover capabilities, unlike Incident.io’s Slack-dependent architecture.
  • Deep integration ecosystem with 700+ tools, including native connections to major monitoring, helpdesk, and project management platforms.
  • You get deeper ServiceNow compatibility compared to Incident.io’s limited third-party integration.
  • PagerDuty also provides robust oncall management with advanced scheduling options and automated escalation policies.

Best Suited For:

Large enterprises and organizations that need a battle-tested, full-featured incident management platform and can justify the higher price tag.

3. Atlassian OpsGenie

OpsGenie is Atlassian's incident management solution that's deeply integrated with the Atlassian ecosystem.

Why Choose Atlassian OpsGenie as an Incident.io Alternative

  • Offers seamless integration with Atlassian tools like Jira, Confluence, etc, unlike Incident.io's limited Atlassian connectivity.
  • Affordable pricing compared to other enterprise-grade tools while offering more features than Incident.io.
  • Provides flexible oncall scheduling with multi-timezone support and automated escalations, ideal for distributed teams.
  • Comes with built-in analytics, so you can track team productivity, analyze oncall work distribution, and identify areas for improvement in your alerting processes.

Best Suited For:

Teams heavily invested in the Atlassian ecosystem (Jira, Confluence, etc.) who need comprehensive incident management.

4. Datadog Oncall

Datadog Oncall combines incident response with Datadog's powerful observability platform, bringing monitoring data directly into your incident management workflow.

Why Choose Datadog Oncall as an Incident.io Alternative

  • You get instant context with every alert—each notification includes relevant metrics, logs, and traces from Datadog's observability platform to help you understand and resolve issues faster.
  • Right people are notified with automatic team-service mapping. Plus, you can manage oncall rotations and escalations easily across any timezone.
  • You can track and improve your incident response with rich analytics that measure resolution times, oncall load distribution, and team performance.
  • Your stakeholders are informed with automated status updates while your team focuses on resolution using Datadog's integrated troubleshooting tools.

Best Suited For:

Teams already using Datadog's observability platform who want seamless integration between their monitoring and incident management workflows.

5. xMatters

xMatters (now part of Everbridge) is an enterprise-grade incident management platform focused on workflow automation and team collaboration.

Why Choose xMatters as an Incident.io Alternative

  • Your alerts reach the right people through any channel—from SMS to Slack.
  • Manage oncall schedules with group calendar views and easy rotation management across time zones. Plus, get multilingual messaging support for global teams.
  • Offers native conference bridges and built-in communication tools to streamline incident response by keeping critical communications within a single platform.
  • Your incident response connects with your ITSM tools. Deep integration with ServiceNow and popular helpdesk tools keeps your processes synchronized.

Best Suited For:

Enterprise organizations looking for a highly customizable incident management solution with strong ITSM integration capabilities and workflow automation.

6. Splunk Oncall

Splunk Oncall (formerly VictorOps) combines data analytics with incident response capabilities. It brings Splunk's powerful analytics directly into your incident management workflow.

Why Choose Splunk Oncall as an Incident.io Alternative

  • As part of the Splunk platform, you get seamless integration with Splunk logs and hundreds of existing toolkits.
  • Your alerts come with rich context from Splunk's observability data. Plus, ML-based routing sends alerts to the right experts.
  • From rotations to overrides, everything is designed to make oncall management easier. Plus, ML-based recommendations help distribute oncall duties based on expertise and past incident handling.
  • Your team gets instant access to similar historical incidents, runbooks, and relevant dashboards to speed up resolution.

Best Suited For:

Teams already using Splunk's ecosystem who want deep data analysis capabilities alongside incident management.

Conclusion

Each of these alternatives offers unique advantages over Incident.io, from PagerDuty's enterprise capabilities to platform-specific solutions like Datadog and Splunk Oncall.

However, if you’re looking for an incident management solution that stands out for its simplicity, comprehensive feature set, and affordable pricing, then look no further than Spike.

Start your 14-day free trial with Spike today and experience hassle-free incident management with unlimited alerts, oncall schedules, and integrations.