playbooks Introducing Playbooks automation Playbooks automates your incident response, reduce response times, and mitigate alert fatigue. Explore real-world examples and future developments for enhanced incident resolution efficiency.
Postmortem on Incorrect Incident grouping On March 14th, we encountered an incident involving incorrect grouping of different incidents. Our postmortem has some extensive details for all our users. At Spike, we are committed to alerting
automation 5 Hidden Costs of Over-Sensitive Monitoring Systems in Incident Management Monitoring systems are invaluable for detecting incidents before they spiral into catastrophes. However, there's a hidden danger lurking within even the most robust monitoring setups: false alarms. When systems are
incident-management The Human Element in Incident Management: Balancing Psychology, Communication, and Team Dynamics Incident management isn't just about technology; it's about people too! Understanding the human factors—psychology, communication, and team dynamics—is just as crucial.
analysis 6 Common Challenges in Incident Management $1.81 trillion—that’s how much software operational failures cost US companies in 2022. But you can avoid such software mishaps. How? With robust incident management! However, running an
alerts Which Alert Method is Right for Your Team? Navigating Communication in Critical Times When should you get phone calls vs just a nudge with an SMS? And ChatOps, that's a different ball game.
incident-management Your Incident Management Questions Answered: A Guide for the Curious and the Concerned What Is the Goal of Incident Management? How to integration incident management with continuous deployment?
analysis Behind the Outage: Unpacking the Lessons of Major Software Incidents Look behind Slack, Cloudflare, GitHub, and other software outages in this analysis.
History and Evolution of Incident Management Throughout history, incidents—unexpected events requiring a planned response—have been a constant. From ancient empires to today’s digital landscapes, the way we manage incidents has evolved significantly, reflecting
incidents Software Incidents: What They REALLY Cost You Last year, CISQ reported that poor software quality costs the US $2.41 trillion, with operational failures amounting to a staggering $1.81 trillion.
