Spike's blog

Basics of Incident Management

There is a great deal of things we can develop and learn from our incidents. Incident management is a vital piece in bringing your resiliency together.

escalations

Getting started on alerts with Escalation Policies

Discover the key to effective incident management – setting up alert escalation policies. Learn how to get started with our step-by-step guide to ensure timely responses and minimal downtime during critical incidents.

culture

Building a culture of Incident response

How do you build a culture of incident response that is not just about solving problems but about creating stronger teams, empowering individuals, and fostering a more resilient and thriving workplace.

incidents

Incident response and awareness acceleration: What we can learn from responders of Queenstown floods.

We look at how New Zealand's disaster teams came together during floods and jolted our learnings.

alerts

Alternatives to SMS alerts

WhatsApp, Telegram, and Slack can be great alternatives to SMS alerts. More reliable alerts and you can take actions against an incident efficiently too.

Starting with Incident management career

A small list of resources to start your incident management career.

postmortem

Postmortem of our Dashboard's outage

Postmortem of Dashboard's outage on 30th May 2023. Incidents, Alerts, Escalations, API, and Status Page were NOT impacted.

introduction

Hello World 👋

Hello world! This blog is Spike.sh and our team's space to share all our learnings, thoughts, opinions, guides, and how-tos of incident management. Stay tuned !!

Our social resurgence: activating our social media presence to revamp Incident Management

Over the past year, Spike.sh social media activity has been null. As a bunch of shy nerds in a small team working remotely across the world, we really never

status-page

Easier, Leaner, and a more reliable Status Page

Our new status page dashboard has been built from the ground up. This release lays the foundation for the larger plan we are working on. Read more about new updates on managing your status page