Prices checked on November 2, 2026 on Atlassian’s pricing page at 10, 25 and 50 agents.
Quick answer: Jira Service Management (JSM) is sold only inside Atlassian’s Service Collection bundle, and it’s priced per agent. The Free plan covers up to 3 agents. For a team of 10 agents billed monthly, Standard costs $26.90 and Premium costs $61.60 per agent per month. Voice alerts need Standard. Heartbeats and stakeholder updates need Premium. Usage-based billing for automation and AI starts on December 3, 2026.
TL;DR
- A 25-person on-call team pays about $605 a month on Standard and $1,461 on Premium, billed monthly.
- Getting what OpsGenie Standard gave you (heartbeats and post-incident reviews) means JSM Premium. At 10 people that’s about $616 a month, against about $242 in OpsGenie Standard.
- Single sign-on (SSO) costs extra below Enterprise, and status pages come only with Enterprise.
- If you only want on-call and alerting, a standalone incident management tool (like Spike) costs less.
OpsGenie shuts down on April 5, 2027, and Atlassian’s official path is JSM. If you’re still getting to know the product, our guide on what JSM is covers the basics. Our JSM review shows which on-call features each plan includes.
This post is about the bill. Most JSM pricing pages are written for IT help desks, and many still quote prices from a year ago. An OpsGenie team needs different answers. Which plan keeps your phone alerts and heartbeats? What will 10 or 25 people pay? What costs extra on top?
I read every price below on Atlassian’s pricing page at three team sizes, on both monthly and annual billing. I also checked how each plan handles on-call, since that’s the part an OpsGenie team relies on.
JSM pricing at a glance (2026)
| Comparison criteria | Free | Standard | Premium | Enterprise |
|---|---|---|---|---|
| Price per agent (10 agents, monthly) | $0 | $26.90 | $61.60 | Annual only |
| Price for 10 agents (annual) | $0 | $2,700 a year | $6,200 a year | Priced from 201 agents |
| Agents | Up to 3 | Up to 100,000 | Up to 100,000 | Up to 100,000 |
| Alert channels | Email and 200 SMS a month, no voice | Email, SMS and voice | Email, SMS and voice | Email, SMS and voice |
| Best for | Trying JSM out | Phone alerts and escalations | Heartbeats, stakeholder updates and post-incident reviews | Status pages and SSO included |
Atlassian’s price per agent changes with team size, so many posts quote around $20 for Standard. At 10 to 50 agents, the price per agent is higher.
How JSM billing works
You pay for agents, not for everyone in the company. An agent is anyone who works on requests, alerts or incidents. Customers who only raise requests through the portal or email don’t need a licence.
For on-call teams, the key question is who counts as an agent. The short answer is everyone on an on-call schedule. In OpsGenie, you paid for every user, and JSM works the same way for on-call. Anyone who gets alerts or sits in a rotation needs a JSM agent licence, even if they never open JSM itself. So a 10-person rotation means 10 agents on your bill.
There’s one way to keep some people off the bill. Managers and others who only need incident updates can be stakeholders, and stakeholders don’t need a licence. This option comes only with Premium and Enterprise.
Atlassian’s docs don’t spell this out yet. We’re going by an Atlassian Community thread from June 2026, where two Community Champions explained how licences carried over from OpsGenie. It’s worth confirming your own count with Atlassian Support.
Two billing details also shape the price:
- Monthly billing: the price per agent drops as your team grows.
- Annual billing: you pay for a band of agents (26 to 50, for instance), and Atlassian says it saves up to 17%.
What JSM costs at 10, 25 and 50 agents
| Agents | Standard (monthly) | Standard (annual) | Premium (monthly) | Premium (annual) |
|---|---|---|---|---|
| 10 | $269 a month | $2,700 a year | $616 a month | $6,200 a year |
| 25 | $605 a month | $6,100 a year | $1,461 a month | $14,500 a year |
| 50 | $1,109 a month | $11,000 a year | $2,804 a month | $28,000 a year |
Enterprise isn’t priced at these sizes. Atlassian shows an Enterprise price only from 201 agents, on annual billing.
Which JSM plan does an OpsGenie team need?
Every JSM plan includes alerts, on-call schedules and escalation policies. The differences that matter for on-call sit in the rows below.
| Comparison criteria | Free | Standard | Premium | Enterprise |
|---|---|---|---|---|
| Voice alerts | No | Yes | Yes | Yes |
| Escalation and routing | Basic | Advanced | Advanced | Advanced |
| Alert data kept for | 1 month | 1 year | 3 years | 5 years |
| Heartbeat monitoring | No | No | Yes | Yes |
| Major incident escalation | No | No | Yes | Yes |
| Stakeholder updates | No | No | Yes | Yes |
| AI alert grouping | No | No | Yes | Yes |
| Status pages | No | No | No | Yes |
| Uptime SLA | None | None | 99.9% | 99.95% |
Standard is probably enough if your team used OpsGenie for phone alerts, schedules and escalations. Premium is the plan to look at if you relied on heartbeats to watch cron jobs and backups, or sent stakeholder updates during incidents.
JSM Standard vs Premium: what the upgrade costs
Premium adds the incident features that OpsGenie Standard used to include. For an on-call team, the main ones are:
- heartbeat monitoring for jobs and systems that should check in
- major incident escalation and stakeholder updates
- AI alert grouping and draft post-incident reviews
- 3 years of alert data instead of 1
The jump is more than double the price. On monthly billing, moving from Standard to Premium adds about $347 a month for 10 agents, $856 for 25 and $1,695 for 50. And because JSM licenses the whole site on one plan, the whole team moves up together.
OpsGenie vs JSM: what changes on your bill
OpsGenie Standard cost $24.15 per user per month on monthly billing for teams of up to 25 users. On annual billing it was $19.95. That’s from Atlassian’s OpsGenie licensing page.
| Comparison criteria | OpsGenie Standard | JSM Standard | JSM Premium |
|---|---|---|---|
| 10 people, monthly | About $242 a month | $269 a month | $616 a month |
| 25 people, monthly | About $604 a month | $605 a month | $1,461 a month |
| Heartbeats and post-incident reviews | Included | Not included | Included |
So JSM Standard costs about the same as OpsGenie Standard, but it drops heartbeats and post-incident reviews. Keeping those means Premium, which is roughly two and a half times the OpsGenie price.
Atlassian also gives some credit for moving early. If you move before your OpsGenie term ends and more than 30 days are left, the unused time is added to your new JSM subscription. That applies only when you don’t already have JSM on the same site.
Costs on top of the plan price
The plan price isn’t the whole bill. Three extras come up for on-call teams.
Single sign-on. SSO needs a separate Atlassian Guard Standard subscription on Free, Standard and Premium. Guard costs $4.35 per user per month. It counts users across your organisation, not only JSM agents. Enterprise includes it.
Usage-based billing from December 3, 2026. Atlassian starts billing for usage on that date for most meters. The ones that touch JSM are automation steps, Rovo AI credits and Assets objects. Each plan includes a monthly allowance, like 3,000 automation steps per user on Standard and 6,500 on Premium. Extra usage is turned on by default, and an admin can switch it off per meter. This matters for OpsGenie teams because OpsGenie actions and incident rules don’t carry over. Jira Automation replaces them, so those workflows now count as steps. There’s no usage meter for SMS or voice alerts.
Status pages. These come only with Enterprise. On Standard or Premium, a status page means a separate tool.
Marketplace apps can add to the bill too, though an on-call setup rarely needs many.
Is JSM worth the price for an on-call team?
JSM is good value when your team uses more than on-call. It’s a good fit if:
- your company already runs Jira and wants incidents next to tickets and changes
- you run a service desk or plan to
- you need change management or asset tracking
It may cost more than it gives back if:
- you used OpsGenie only for alerts, schedules and escalations
- you’d move to Premium just to keep heartbeats and post-incident reviews
- you need a status page without paying for Enterprise
Our OpsGenie to JSM migration guide covers what moves across and what you rebuild, which can be useful to read before you pick a plan.
What Spike costs for an OpsGenie team
Spike is standalone incident management software, like OpsGenie. It covers alerts, on-call schedules, escalations, phone and SMS alerts and status pages, without a service desk around them. Our JSM vs. Spike comparison goes through the features side by side.
Spike has two self-serve plans, billed per user:
- Standard ($7 per user per month): one on-call schedule, 100 phone and SMS alerts a month and a public status page.
- Business ($14 per user per month): unlimited schedules, unlimited phone and SMS alerts, private status pages and live call routing.
Here’s how Business compares with JSM Premium on monthly billing:
| Team size | JSM Premium | Spike Business |
|---|---|---|
| 10 people | $616 a month | $140 a month |
| 25 people | $1,461 a month | $350 a month |
| 50 people | $2,804 a month | $700 a month |
Spike doesn’t have native heartbeat monitoring. If you rely on OpsGenie heartbeats, a tool like Cronitor or Healthchecks can watch your jobs and send alerts into Spike.
Moving over comes with dedicated migration support from our team. OpsGenie users also get 20% off their first year on an annual plan. HitPath ran OpsGenie and Spike side by side for about a month before switching.
FAQs
Is there a free version of Jira Service Management?
Yes. The Free plan covers up to 3 agents with unlimited customers. It includes alerts, on-call schedules and escalation policies. It has no voice alerts and only 200 SMS a month. Alert data is kept for one month.
Do on-call responders need a JSM agent licence?
In practice, yes. According to Atlassian Community experts, users on on-call schedules hold a JSM licence. OpsGenie users were licensed in JSM when their accounts moved over. People who only follow incident updates can be stakeholders without a licence on Premium and Enterprise.
Does JSM include SSO and status pages?
Only on Enterprise. Below Enterprise, SSO needs Atlassian Guard and status pages need a separate tool.
What is Service Collection pricing?
Service Collection is the bundle Atlassian now sells JSM in, together with Customer Service Management, Assets and Rovo. You pay one price per agent for the bundle, so the Service Collection price and the JSM price are the same thing.
Is JSM cheaper than OpsGenie?
Not if you want to keep what OpsGenie Standard gave you. JSM Standard costs about the same as OpsGenie Standard but leaves out heartbeats and post-incident reviews. JSM Premium includes them at roughly two and a half times the price.
How is JSM different from Jira?
Jira plans and tracks project work, while JSM handles requests, incidents and on-call. They’re priced separately, and our JSM guide explains the difference in more detail. Teams that keep Jira but want on-call elsewhere can compare the options in our list of JSM alternatives for teams that keep Jira.
The bottom line
For an OpsGenie team, JSM’s price comes down to one question: do you need heartbeats, stakeholder updates and post-incident reviews? If not, Standard costs about what OpsGenie did. If you do, Premium costs well over twice as much before SSO and usage billing.
A good next step is to price your real team size on Atlassian’s calculator, or to start a Spike trial next to OpsGenie. If you’d like to talk it through, you can book a demo with our team.
