What is an incident management platform?

An incident management platform helps teams track, manage, and resolve incidents efficiently. It provides tools for real-time alerts, automated responses, and collaboration.

How can I automate incident response?

Automate incident response by setting up rules for common actions, integrating with external tools, and using pre-defined playbooks to handle incidents effectively.

What features should I look for in an on-call management system?

Key features of an on-call management system include easy scheduling, calendar integrations, alert distribution, and on-call overrides to ensure effective incident management and team coordination.

How can team collaboration be enhanced during incidents?

Enhance team collaboration with features like shared spaces, multi-channel support, and the ability to store and share notes on incident resolution.

Which chat platforms are commonly used for incident response?

Common chat platforms for incident response include Slack, Microsoft Teams, Discord, and Telegram/Whatsapp, allowing teams to manage incidents directly from their communication tools.

What are the benefits of using a platform like Spike.sh?

Spike.sh provides a comprehensive incident management solution with features such as real-time alerts, automated response playbooks, on-call management, and integrations with various monitoring and other devops tools, helping teams stay ahead of incidents with alerts and resolve them faster.

Proactive Incident Response with Unlimited Alerts, Oncall Schedules, and Beautiful Status Pages

Spike alerts you of incidents before your customers do. Get real-time alerts on Phone calls, SMS, Slack, Microsoft Teams, and more for 80+ integrations

Proactive Incident Response with Unlimited Alerts, Oncall Schedules, and Beautiful Status Pages

Spike in Numbers

Over 15 million incidents managed and nearly a million alerts sent

15 million +

Incidents processed

90,000+

Oncall shifts rotated

4500+

Integrations

750,000

Total alerts sent

200,000

Phone call alerts

65,000

Message alerts

Trusted by 100s of teams across 40+ countries

Simple setup

Get up and running in 5 minutes without writing any code. Setup integrations, alerts, and Done!

Predictive pricing

Spike offers simple, affordable pricing options. Predictable pricing, unlimited outcomes.

Onboard teams

Easy setup and fast onboarding for dev and ops teams. No training needed to get started.

Incident management

Effortlessly track incidents with automated priority and severity settings. Real-time alerts via Phone calls, SMS, and more. Spike is always mindful of work-life balance with noise cancellation enabled. Stay proactive and resolve incidents collaboratively as a team.

Manage Incidents

Noise cancellation

Prometheus

Blockchain transaction rate dropped below 50 transactions per minute.

Repeated 7 times, suppressed 21 times,

Whatsapp alerts to oncall responder,Phone call alerts to oncall responder,

New Relic

Cryptocurrency price API response time exceeds 2 seconds.

Repeated 16 times, suppressed 130 times,

SMS alerts to oncall responder,

Azure

Transport fleet tracking system is experiencing data delays.

Repeated 25 times, suppressed 184 times,

Telegram alerts to #incidents,Slack alerts to #engg,

Datadog

Neobank API downtime detected for account services.

Repeated 4 times, suppressed 115 times,

Microsoft Teams alerts to #incidents,SMS alerts to oncall responder,

Datadog

Travel booking system is experiencing increased transaction failure rate.

Repeated 16 times, suppressed 19 times,

Phone call alerts to oncall responder,Microsoft Teams alerts to #incidents,

Prometheus

Internet service provider experiencing packet loss in core network.

Repeated 2 times, suppressed 179 times,

Phone call alerts to oncall responder,

Grafana

IoT device monitoring system shows 10% of devices offline.

Repeated 0 times, suppressed 74 times,

Whatsapp alerts to oncall responder,

Datadog

Logistics and delivery tracking system latency exceeds acceptable limits.

Repeated 24 times, suppressed 86 times,

Microsoft Teams alerts to #incidents,Whatsapp alerts to oncall responder,

New Relic

OTT platform streaming buffer rates have increased significantly.

Repeated 9 times, suppressed 37 times,

Phone call alerts to oncall responder,Whatsapp alerts to oncall responder,

Prometheus

Banking transaction processing time exceeds 5 seconds.

Repeated 17 times, suppressed 5 times,

Phone call alerts to oncall responder,

AppDynamics

SaaS product user authentication system is experiencing increased failure rate.

Repeated 0 times, suppressed 155 times,

Slack alerts to #engg,

Cryptocurrency wallet service shows increased error rates.

Repeated 15 times, suppressed 33 times,

Phone call alerts to oncall responder,SMS alerts to oncall responder,

Sematext

Blockchain node synchronization lag detected.

Repeated 10 times, suppressed 8 times,

Email alerts to oncall responder,Phone call alerts to oncall responder,

Rollbar

Transport route optimization system shows increased processing time.

Repeated 7 times, suppressed 100 times,

Email alerts to oncall responder,

AppSignal

Neobank user account creation service downtime detected.

Repeated 6 times, suppressed 132 times,

Slack alerts to #engg,

Checkly

Travel booking system experiencing increased search query response time.

Repeated 16 times, suppressed 73 times,

Whatsapp alerts to oncall responder,

Cloudflare

ISP experiencing DNS resolution failures.

Repeated 3 times, suppressed 159 times,

Telegram alerts to #incidents,

Lightstep

IoT device firmware update failure rates have increased.

Repeated 6 times, suppressed 63 times,

Telegram alerts to #incidents,Whatsapp alerts to oncall responder,

Sematext

Logistics delivery confirmation delays detected.

Repeated 22 times, suppressed 97 times,

Whatsapp alerts to oncall responder,

Sentry

OTT platform subscription service experiencing increased error rates.

Repeated 18 times, suppressed 95 times,

Microsoft Teams alerts to #incidents,

Crowdstrike

Banking fraud detection system shows increased false positives.

Repeated 20 times, suppressed 171 times,

Telegram alerts to #incidents,Whatsapp alerts to oncall responder,

Webhook

SaaS product billing service downtime detected.

Repeated 12 times, suppressed 137 times,

Phone call alerts to oncall responder,Telegram alerts to #incidents,

AWS

Network outbound for RabbitMQ in U.S. East 1 has crossed 10000 bytes.

Repeated 6 times, suppressed 182 times,

Phone call alerts to oncall responder,

uptime robot

SSL expiring for Production in 7 days.

Repeated 19 times, suppressed 27 times,

Whatsapp alerts to oncall responder,Slack alerts to #engg,

datadog

Server CPU usage has exceeded 90% for the past 10 minutes.

Repeated 24 times, suppressed 153 times,

Microsoft Teams alerts to #incidents,SMS alerts to oncall responder,

pingdom

Uptime check failed for main website.

Repeated 1 times, suppressed 125 times,

Phone call alerts to oncall responder,

confluent

Kafka consumer lag has increased beyond threshold.

Repeated 22 times, suppressed 176 times,

Email alerts to oncall responder,Whatsapp alerts to oncall responder,

GCP

Cache hit ratio has dropped below 75%.

Repeated 8 times, suppressed 116 times,

Slack alerts to #engg,Email alerts to oncall responder,

newrelic

Transaction failure rate on booking website exceeds 5%.

Repeated 20 times, suppressed 120 times,

Phone call alerts to oncall responder,SMS alerts to oncall responder,

datadog

Database query response time has increased to over 200ms.

Repeated 16 times, suppressed 104 times,

Microsoft Teams alerts to #incidents,Email alerts to oncall responder,

aws

Packet loss detected in network segment between data centers.

Repeated 24 times, suppressed 70 times,

Slack alerts to #engg,Telegram alerts to #incidents,

prometheus

Database replication lag has exceeded 5 seconds.

Repeated 4 times, suppressed 71 times,

Microsoft Teams alerts to #incidents,SMS alerts to oncall responder,

datadog

Memory usage on web server has exceeded 85%.

Repeated 8 times, suppressed 173 times,

Slack alerts to #engg,

azure

Backup failure detected for critical database.

Repeated 4 times, suppressed 6 times,

Slack alerts to #engg,

cloudflare

DNS resolution failure for primary domain.

Repeated 11 times, suppressed 126 times,

Telegram alerts to #incidents,

newrelic

Application error rate has spiked above 2%.

Repeated 18 times, suppressed 161 times,

SMS alerts to oncall responder,

grafana

HTTP 500 error rate increased for API endpoints.

Repeated 23 times, suppressed 121 times,

Email alerts to oncall responder,

splunk

High latency detected in API response times.

Repeated 3 times, suppressed 49 times,

Whatsapp alerts to oncall responder,

On-call management

Our simple oncall management makes it foolproof for your team to distribute alerts to keep services running without any hiccups. Quick setup, easy scheduling and calendar integrations helps in responsive rotations of members.

Are you Oncall?
Who is Oncall?
Oncall overrides
Oncall shift alerts

Simple, flexible Oncall

Start with our Oncall templates

Response automation

Automate common incident actions to control your incident management workflow. Leverage automation, noise cancellation, and incident severity settings to establish a distinct critical incident flow.

Alert rules
Automation
Playbooks
Trigger external scripts

Response Automation

Teams & Collaboration

Managing and resolving incidents is a team effort. Bring your team together in shared and dedicated spaces. Collaborate fast, and store notes on how every incident is resolved for reference.

Notes & comments
Multi-channel support
Alert multiple people
Dedicated spaces for different teams

Resolve incidents as a team

Chatops

Rich actionable alerts wherever you get your work done. Acknowledge & Resolve incidents across any of these platforms.

Responders can take actions against an incident without visiting Spike.

Slack
Microsoft Teams
Discord
Telegram/Whatsapp

Triage on Slack

All alerts

Navigating Various Incident Scenarios

Response during a critical incident

Automate resolution of a non-critical incident

Try the World's Easiest Way to Manage Incidents and get Ahead of Service Degradation and Disruptions

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Integrations

Spike integrates seamlessly and works with your stack. New integrations are released frequently and your requests are given high priority.

There is also support for creating incidents via custom webhooks and emails.

Explore 80+ Integrations

Discover more

Proactive Incident Response with Unlimited Alerts, Oncall Schedules, and Beautiful Status Pages

Proactive Incident Response with Unlimited Alerts, Oncall Schedules, and Beautiful Status Pages

Spike in Numbers

Over 15 million incidents managed and nearly a million alerts sent

Trusted by 100s of teams across 40+ countries

Simple setup

Predictive pricing

Onboard teams

Incident management

On-call management

Response automation

Teams & Collaboration

Chatops

Navigating Various Incident Scenarios

Response during a critical incident

Automate resolution of a non-critical incident

Integrations

Handpicked from our blog

History and Evolution of Incident Management

What do Software Incidents REALLY cost?

Basics of Incident Management

Building a Culture of Incident Response

Discover more

Incident Management

Alerting

Collaboration

Monitoring