Spike helps HitPath move off OpsGenie without missing a beat.
HitPath is a multichannel tracking platform for affiliate marketing. It helps advertisers and affiliate networks track, manage, and optimize traffic with accurate, cookieless attribution. Founded in 2005, HitPath is based in New Orleans, Louisiana. The company provides 24/7 personalized support to affiliate networks worldwide.
Mark Brody, Chief Technology Officer at HitPath, shared his experience with Spike.
"It's been an absolutely great experience. The product is easy to use, and it has got all the features we need."
Moving off OpsGenie without missing a beat
OpsGenie was sunsetting its product, so HitPath needed a new home for its alerts. Mark ran OpsGenie and Spike side by side for about a month before making the switch.
"The migration was easy. Most of the integrations were webhooks, and I ran different escalation policies depending on the different roles we were monitoring. It was a two or three-stage approach, so it wasn't like flipping the switch on everything at once. We ran OpsGenie and Spike together for about a month, and everything lined up, just to make sure nothing was falling through the cracks. Once we were confident, we canceled our OpsGenie service and opened the gates on Spike."
Alerts, right inside Slack
Mark's team keeps most of its on-call alerting inside Slack.
"I use it almost exclusively. Other team members use the native app. I manage most of my alerts right there in Slack. It does what I need it to do."
Fast, responsive support
Mark has appreciated how quickly Spike responds whenever he's reached out. That fast turnaround is part of what makes Spike easy to rely on.
"Your turnaround time was great, fantastic. I'm very happy with the service."
