Install Spike on Zendesk

Spike for Zendesk enables agents to create and manage incidents associated with support tickets directly in the Zendesk interface, keeping all stakeholders informed and up-to-date.

Here's what you can achieve:

• Create New Incidents for Support Tickets
• Link Existing Incidents
• Live Status Updates
• Add Notes for context

Learn how to get started

Install Spike on Zendesk

Raycast extension

A faster, easier way to check open incidents, take actions, and manage on-call schedules directly from Raycast.

Get the Spike extension

Search any Slack channel to set incident alerts

You can quickly search and select Slack channels to receive incident alerts. While adding or editing an escalation policy, you can easily use this feature—designed specifically for larger Slack workspaces with thousands of channels.

Set up Slack →

Multiple group support for Microsoft Teams

Our Spike bot for Microsoft Teams now supports connecting multiple groups of channels! Admins and responders can easily connect new groups by running the @Spike connect command as usual.

Once connected, you’ll be able to find the list of channels from all connected groups in on-call alerts and escalation policies.

Deprecation notice: The old Microsoft Teams webhook will be deprecated on 26th November 2024. Make sure to update your setup to keep receiving alerts seamlessly.

Install the Microsoft Teams Bot for Spike → https://teams.microsoft.com/l/app/aea2c271-cfd3-4360-86bb-4a16998b2bde?source=app-details-dialog

Learn more → https://docs.spike.sh/alerts/microsoft-teams

Introducing Resolution alerts

Resolution Alerts—configure to get alerts when incidents are resolved, whether automatically or by other members.

Learn more ➝ https://docs.spike.sh/alerts/personal-alerts-management/resolved-incident-alerts

What You Need to Know:

Real-Time Alerts: Receive resolution alerts instantly—within 600ms—via SMS, Email, App notifications, WhatsApp, and Telegram.

Customizable Alerts: Choose how and when you receive resolution alerts. For example, get email notifications during office hours but app notifications afterward.

✅ Green Check for Clarity: Each resolution alert comes with a green check mark and the incident title for quick context.

This feature is designed so everyone is kept in the loop. Only those who were alerted or are currently assigned to the incident will receive alerts when incidents are resolved. Whether it's an automatic resolution or one handled by a teammate, you'll know immediately!

Get the mobile app

• iOS app
• Android app

Hide/Show graphs on status page

You can now further customise your status page by hiding/showing historical status graphs on each component. This would focus only on current status of your service.

This update is especially useful when managing multiple components and streamlining your status page view.

Visit Status page dashboard > Themes to customise

RSS subscription option for status pages

We’re rolling out RSS feeds as a new subscriber option for all status pages. Every time you declare an incident or schedule maintenance, your status page’s RSS feed will update automatically.

This opens up opportunities for automation through tools like Zapier, and now, subscribers can also receive updates directly via Slack and Microsoft Teams.

This would make it easier for your subscribers to stay updated, whether they prefer email, Slack, Teams, or their favorite RSS feed reader. With real-time notifications, they’ll know about incidents and maintenance as soon as they’re declared. They also include maintenance reminders.

Learn more →

Subscriber control for status pages

Status Pages on Spike now also comes with subscriber control. The goal is for you to have public status pages but control who can receive real-time status updates.

Admins can configure settings for who can subscribe and who can unsubscribe. This would allow you to more precisely control your subscribers.

∟ Allow new subscribers (enabled by default)

∟ Control email domains allowed for subscription

∟ Do not allow unsubscribe (subscribers can’t unsubscribe themselves)

Learn more →

Critical Notifications Now Available on iOS

Spike now supports Critical Notifications on iOS. These alerts will sound even if your iPhone is muted or in Focus mode. We enabled Critical Notifications to help you stay informed of critical incidents at all times.

You can configure these special notifications directly in your app settings.

Thanks to Applefor approving this and recognizing Spike’s commitment to delivering timely alerts.