What is an incident?

An incident, is an event that is not part of normal operations that disrupts operational processes. Without effective incident management, an incident can disrupt business operations, information security, IT systems, employees, customers, or other vital business functions.

When we get an incident, we alert and assign the incident to the right person using escalation policy. Setup integrations and find incidents you never knew existed and occurred more often than you might have thought.

Examples of various incidents

Not all incidents need you to get out of the bed. Incidents effect primarily in these 4 categories. You can also create incidents from your code using webhooks.

revenue impacting emoji revenue impacting

customers leaving furious customers leaving furious

revenue impacting emoji customer to be impacted soon

good to know incidents good to know incidents

revenue impacting emoji
Revenue impacting

Books and transactions failure

Website or app crashes

Security vulnerabilities

Server crash and burnouts

Dashboards failing to load

What does each incident status mean?

There are three statuses for each incident namely Triggered, Acknowledged and Resolved

triggered incident
Triggered

Every new incident will be in triggered state. It would mean that someone will need to look into this and address the problem.

Actively alerting via Escalation policy in this status

triggered incident
Acknowledged

Every new incident will be in triggered state. It would mean that someone will need to look into this and address the problem.

No alerts for current incident. Repeated incidents are automatically suppressed.

triggered incident
Resolved

Every new incident will be in triggered state. It would mean that someone will need to look into this and address the problem.

If incident occurs again, alerts will start from the top of escalation policy

What should be done when an incident is triggered?

Soon as you are alerted, mark your new incident as Acknowledged signifying that you are working to Resolve the incident. When in Acknowledged state, we do not send alerts and suppress repeating alerts automatically.

incident lifecycle onspike

Learn more

Services

Segregate incidents based on services they belong to.

Escalations

Right person. Right job. Right time. Setup easily and your entire team

Alerts

Actionable alerts via Slack, phone and email to make your life simple.

Reports

Fix the most repeated incidents, spend more time building not fixing.
Ignorance is NOT bliss if you are losing customers.

We help you identify, analyse and fix incidents before everyone else do. In 5 minutes, you will have your first integration setup and also fixed an incident.

Get started 
Schedule a demo with us
  • • No credit card required
  • • Risk free 14-day trial
  • • Cancel anytime
Ignorance is NOT bliss if you are losing customers.

We help you identify, analyse and fix incidents before everyone else do. In 5 minutes, you will have your first integration setup and also fixed an incident.

Get started 
Schedule a demo with us
  • • No credit card required
  • • Risk free 14-day trial
  • • Cancel anytime
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