External Status Page
An external status page is a public-facing webpage that communicates the operational status of an organization's services to customers, users, and other stakeholders.
What Is External Status Page
An external status page is a public-facing webpage that communicates the operational status of an organization's services to customers, users, and other stakeholders. It displays real-time information about ongoing incidents, planned maintenance, and service health.
Why Is External Status Page Important
External status pages build trust through transparency when incidents occur. They reduce support volume by proactively informing users about known issues. Status pages also demonstrate accountability and provide a single source of truth during outages, preventing misinformation.
Example Of External Status Page
During a major cloud service disruption, a company's status page shows which specific services are affected, when the issue was first detected, what steps are being taken to resolve it, and the estimated time to resolution. Users can subscribe to updates and see the incident history.
How To Create External Status Page With Spike
- Go to your Spike dashboard and choose “Status Pages.”
- Click “Create Status Page” and enter your page name and details.
- Add your services or components to show their current status.
- Customize your page URL and branding to match your company.
- Publish updates for incidents, outages, and maintenance in real time.
- Let users subscribe for email or webhook notifications about status changes.
Build trust and keep your users informed—create your external status page today with Spike.