Phone Call Notifications

What Are Phone Call Notifications

Phone Call Notifications are automated voice calls sent to on-call responders when critical incidents occur. They typically include information about the incident and may require acknowledgment from the recipient.

Why Are Phone Call Notifications Important

Phone Call Notifications break through notification fatigue when urgent action is needed. They're more likely to wake sleeping team members during off-hours incidents and provide a reliable backup when other notification methods fail.

Example Of Phone Call Notifications

When a payment processing system fails at 2 AM, the incident management platform automatically calls the on-call engineer. The call includes a brief description of the incident and options to acknowledge or escalate the issue.

How To Implement Phone Call Notifications With Spike

• Go to your team settings in Spike and add phone numbers for your on-call responders
• Choose “Phone Call” as a notification method in your on-call schedules or escalation policies
• Spike calls team members during critical incidents and asks for acknowledgment

Set up phone call notifications in Spike and never miss a critical alert, day or night.