Query Builder
Query Builder is a tool that allows users to create custom searches and filters for incident data without needing to know complex query languages.
What Is Query Builder
Query Builder is a tool that allows users to create custom searches and filters for incident data without needing to know complex query languages. It provides a visual interface to construct searches across incident records, helping teams find relevant information quickly during incident management.
Why Is Query Builder Important
Query Builder helps teams quickly find historical incidents similar to current ones, potentially revealing solutions. It supports post-incident analysis by making it easy to identify patterns across incidents. Teams can create custom views and reports without relying on technical specialists.
Example Of Query Builder
A team lead needs to find all database-related incidents that occurred during peak hours in the last month. Using Query Builder, they select "Database" from the category dropdown, set a time range filter for business hours, and add a date range for the past 30 days—all without writing SQL.