We couldn’t be happier about this release. A very simple on-call scheduling and rotation with custom options (12 hours, 2 days, etc).
You can add as many people in rotations and you can choose to create multiple schedules too. With the ease of flexible calendar with multi-time zone support, it’s easy for remote teams to get started too.
Issue - Similar incidents would not be suppressed and instead created new ones.
Good - We continued to alert and notify the user, no stopping us there
Bad - It could be annoying to get continuous alerts when you might already be working on fixing it
We will be using the Alert rules you set in Grafana to group and suppress repeated incidents when in the non-resolved state.
💡Auto resolve (action needed from you)
Grafana integration now supports auto-resolve as well. You will need to setup the conditions in Grafana for Ok state.
Our vendors providing calls had blocked our account for too many retries for a phone number which was not reachable.
Thankfully, we have been working on getting vendor-agnostic for these tough times. Thus, we have immediately moved to another vendor but this ended in disabling inputs on phone calls for the last 24 hours.
We have now fixed this issue. This means on a phone call, you can continue to take actions like -
press 4 to acknowledge
press 6 to resolve
press 9 to escalate
After you add an integration, we convert the JSON data of your incident into human-readable text. Sometimes, it fails 🤷♀️and you end up ignoring it, perhaps.
We want you to be able to easily communicate these issues, flawlessly. This is why we have built a single click reporting as demonstrated above.
This parsing does NOT affect alerts. You will continue to receive them.
We are working with the amazing team at Sentry to build a native integration. If you have an already existing Sentry integration then we will send you docs on how to upgrade.Until then, no action is needed from you
Below are some of the benefits -
We would encourage you to wait for a few days until Sentry and Spike.sh works this out.
Thank you for your patience, we truly appreciate it.
In an effort to absolutely make sure our calls are reaching you, we took your feedback and expedited our fail-safe feature for phone calls. I am glad to inform you that v1.0 has been enabled on your account.
What does this mean?
This means we will attempt to call you again if one of the below happens -
We would love to hear what you think. Ping us on from your dashboard and share your feedback.
You don't have to login to your laptop just because you missed an alert from us. Login to our dashboard on your mobile to check open incidents and resolve them
Can't wait for your feedback to roll in 🤞. We have also made it easy by not creating a different URL for mobile. Same dashboard, same link in a different skin for mobile!
