New feature

Not every incident needs a phone call. For all those P3 incidents, use an SMS alert instead 😎

Fix

Issue - Single-step escalation policies were getting repeated alerts.

This has been fixed 👆

When to use single step escalation policy?

Some incidents are just info, they are good to know. For such incidents, we support single-step escalation policies where in the info incident will be alerted once.

Best to use our Slack app to get these info alerts

Example escalation policy -

Slack app -

New feature

If you are busy fixing the incident or say you are planning on fixing it in the next release cycle then mute the incident alerts.

It will still create incident but you won't be alerted next time.

Read a little more 👉

New feature

If an incident has repeated itself then we group them and give you some great insights. You don't have to look at a graph and learn to ignore it with your human-readable insights

PS: No actions needed from your side. Automatically enabled and grouped all previous repeated incidents for all accounts.

Read more 👉

Improvement

Overlapping icon and text are now completely resolved on the dashboard. Many of our users on different dashboards faced this in the past. Hope you like this re-design. ✌️

New feature

Let's go crazy, if your integration supports it then know that Spike will auto-resolve your incidents for you. It's great for especially those P3 incidents.

🐞🗡

New feature

Head over to team settings and remove any member you wish. Bonus - you can add the same user back again :)

New feature

Every team member on Spike will receive a weekly e-mail report of incidents to keep you on top of everything. It will mainly consist of Incidents in a triggered state, Acknowledged state and incidents resolved in the past week.

Improvement

We have refined the public incident page so your team members who are not on Spike can refer to the incident too.

Fix

Some accounts faced an issue updating their existing services. We have fixed that.