On-Call Engineer

An on-call engineer is a team member assigned to respond to incidents and alerts outside regular working hours.

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Who Is An On-Call Engineer

An on-call engineer is a team member assigned to respond to incidents and alerts outside regular working hours. This role rotates among team members to provide round-the-clock coverage.

Why Is An On-Call Engineer Important

On-call engineers help resolve incidents quickly, reducing downtime and minimizing business impact when issues occur after hours.

Example Of An On-Call Engineer

A cloud provider rotates on-call duty weekly. The assigned engineer receives alerts and handles incidents during nights and weekends.

Further reading:

On-Call Load

On-call load is the number of incidents, alerts, or pages an on-call engineer receives during their shift.

Acknowledge

Acknowledge is the act of confirming receipt of an incident alert and taking initial ownership of the response.

Acknowledgement Time

Acknowledgement Time is the duration between when an incident alert is triggered and when a responder confirms receipt of the alert.