On-Call Load

On-call load is the number of incidents, alerts, or pages an on-call engineer receives during their shift.

← Glossary
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

What Is On-Call Load

On-call load is the number of incidents, alerts, or pages an on-call engineer receives during their shift. It measures the workload and stress placed on the person covering incidents.

Why Is Tracking On-Call Load Important

Tracking on-call load helps teams spot burnout risks and balance workloads. It also helps improve incident response by distributing alerts more evenly.

How To Measure And Manage On-Call Load

  • Track the number of alerts and incidents per on-call shift
  • Use reporting tools to analyze patterns over time
  • Adjust shift schedules or team size based on data
  • Set alert thresholds to reduce noise and false alarms
Follow us on X
LinkedIn

What's the Root Cause?

Take the quiz

Our take on PagerDuty's Pricing breakdown

Read the blog

Further reading:

Acknowledge

Acknowledge is the act of confirming receipt of an incident alert and taking initial ownership of the response.

Acknowledgement Time

Acknowledgement Time is the duration between when an incident alert is triggered and when a responder confirms receipt of the alert.

Actionable Alert

An actionable alert is a notification that provides clear, specific information about an incident that requires immediate attention and includes enoug...