Zenduty alternative
The independent Zenduty
alternative
Zenduty is now Xurrent IMR, folded into an ITSM suite. Spike is the focused, AI-native alternative — on-call, escalations, status pages, and a first-party MCP, at one transparent per-user price.
Migrating from Zenduty? We import your on-call and escalations for you.
Why switch
Now one module of an ITSM suite
Zenduty was acquired by Xurrent in early 2025 and rebranded Xurrent IMR — folded into a broader ITSM platform. If you want a focused, independently-run on-call and incident tool rather than one module of a suite, Spike is built for exactly that: AI-native, status pages included, and live in an afternoon.
Why teams switch
Focused and independent, with the parts they gate
Spike keeps everything you rely on Zenduty for — on-call, escalations, alert routing — and stays a focused product with a first-party MCP and status pages in the plan.
AI-native, with a first-party MCP
Spike writes incident titles and suggests severity and priority, and its own MCP server lets you ask your incidents anything from Claude or ChatGPT. Zenduty relies on third-party MCP bridges.
Status pages are built in
A hosted status page on your own domain ships with Spike. Zenduty gates status pages to its Enterprise tier or a paid add-on.
Focused, not a suite module
Set up in minutes with a webhook URL per tool — and stay with a product built only for incident response and on-call, not folded into an ITSM platform.
One transparent per-user price
Alerts, escalations, on-call, status pages, and integrations are in the plan — no add-ons or top tiers to reach a working setup.
What you get
Everything incident response should be
The same product screens your team lives in every day — this is Spike, not a mockup.
AI writes the incident, so you can act on it
Spike reads the raw alert and writes a readable title in the voice you pick, then suggests severity and priority with a one-line why — included on every plan.
Explore incident responseCheckout CPU pinned at 98% on prod-web-3
AIprod-web-3 has been at 98% CPU for ten minutes. Checkout latency is climbing.
Alerts
Alerts you can't miss.
Phone, chat, or app. Spike gets through, even on Do Not Disturb.
Explore alertsPhone call
Mobile app
- Incident triggered · SEV1 Running out of disk space 7:15 PM · Priority P1spike.sh/i/engg-24
WhatsApp & SMS
- Spike.sh
Incident triggered
ENGG-24 · SEV1 Running out of disk space
Slack bot
- #incidents
SpikeAPP20:05
Running out of disk space
StatusTriggeredSeveritySEV1Microsoft Teams bot
Build your own AI agents on Spike
Spike’s MCP tools — get_incident, set_priority, acknowledge, escalate — are the building blocks for your own agents. Wire one to run on every incident.triggered and let it triage, tag, and route before a human even looks.
See Spike + AIOn-call CopilotMCP
Your agent
Reading INC-2481 and deciding what to do…
spike.get_incident("INC-2481")
SEV1 · checkout-apispike.set_priority("P1")
Updatedspike.acknowledge()
Maya pagedspike.escalate("secondary")
NotifiedRuns on every incident.triggered
Ask your incidents anything, over MCP
Connect Claude, ChatGPT, or Perplexity to Spike and ask in plain English — what’s critical right now, who’s on call next, what caused this. A first-party MCP server, not a third-party bridge.
Claude
OpenAI
Perplexity
GitHub CopilotEscalations that never drop a page
Multi-level, multi-channel escalation policies that repeat until someone acknowledges — phone, SMS, Slack, Teams, and push, even through Do Not Disturb. Every edit is versioned in a clean diff.
Explore escalationsInternal team escalation policy
Slack
Maya Khan
James Adam
Alex SmithMaya KhanAlex SmithOn-call your team can trust
Fair rotations, follow-the-sun coverage, and drag-to-swap overrides that sync to Google Calendar and Outlook. See who’s on now and who’s next at a glance.
Explore on-callA status page your customers trust
A hosted status page on your own domain, light or dark, with 90-day uptime, incident history, and subscriber notifications. Included with Spike — gated behind Zenduty’s top tier or a paid add-on.
Explore status pagesCOMPONENTS
API
Dashboard
Integrations
SMS alerts
Run the whole incident from Slack or Teams
Spike opens a private channel per incident, invites the responders, and posts the card with Acknowledge, Resolve, and Escalate. Ask @Spike who’s on call without leaving the thread.
See the alertsSpike created this private channel for INC-2481
SpikeAPP20:05
Checkout CPU pinned at 98% on prod-web-3
Incident INC-2481 · checkout-api
At a glance
Spike vs Zenduty
The differences that actually change your day. Everything below is included in Spike.
| Feature | Spike | Zenduty |
|---|---|---|
| Product focus | Independent incident/on-call product | Folded into Xurrent ITSM |
| AI incident titles & summaries | Yes | Yes |
| First-party MCP server | Yes | No |
| Hosted status pages | Included | Enterprise / paid add-on |
| On-call schedules & overrides | Yes | Yes |
| Escalation policies | Yes | Yes |
| Alert routing rules | Yes | Yes |
| Slack & Microsoft Teams | Yes | Yes |
| Guided migration help | Yes | n/a |
Comparison based on publicly available information and Zenduty/Xurrent’s published plans. Something out of date? Tell us and we’ll fix it.
Migration
Moving off Zenduty is easy
Switch without a gap in coverage — we do the heavy lifting.
Bring your schedules
Send us your Zenduty rotations and escalation policies. We recreate them in Spike so nobody misses a page during the switch.
Reconnect your tools
Point your 80+ monitoring, APM, and error-tracking tools at Spike with a webhook URL. Most take a minute; we build any missing integration within 72 hours.
Go live with a human on the line
A free guided onboarding call walks your team through routing, escalations, and status pages before you flip the switch.
Ask us about our migration offer for teams leaving Zenduty.
Questions
Zenduty alternative FAQ
Is Zenduty still its own product?
Zenduty was acquired by Xurrent in early 2025 and rebranded Xurrent IMR, folding it into a broader ITSM suite. If you’d rather use a focused, independently-run incident and on-call tool, that’s exactly what Spike is.
Can I migrate my Zenduty schedules and escalations to Spike?
Yes. Send us your Zenduty on-call rotations and escalation policies and we recreate them in Spike for you, so there’s no gap in coverage during the switch.
Does Spike work with the same monitoring tools as Zenduty?
Spike has 80+ integrations across monitoring, APM, error tracking, and cloud platforms, and each one is just a webhook URL. If you use something we don’t have yet, we typically build it within 72 hours.
What does Spike do that Zenduty doesn’t?
Spike ships a first-party MCP server so you can ask your incidents anything from Claude or ChatGPT, includes hosted status pages rather than gating them to Enterprise or a paid add-on, and stays a focused, independent product rather than one module of an ITSM suite.
Is Spike ready for enterprise teams?
Yes — SSO, role-based access control, audit logs, AES-256 encryption at rest, and a REST API and MCP server. Enterprise plans add live call routing, custom reports, and a dedicated Slack Connect channel.
How long does it take to switch?
Most teams are live the same day. Integrations connect in minutes, and a free guided onboarding call gets your first rotation, escalation policy, and status page set up with you.
Kaushik ThirthappaFounder & CEO, Spike30 minutesStill comparing tools?
Bring your current setup. Our founder will show you the same alert in both, side by side.
Leave Zenduty behind
Start a free 14-day trial, or let us migrate your on-call for you.