Pricing

Frequently Asked Questions

Can I add or remove members during my subscription?

Yes, you can add or remove team members at any time. When you add members, billing for the next cycle is adjusted pro-rated automatically. No action is needed on your part. Learn more .

When you remove members, they will lose access to the dashboard. You will need to adjust the number of seats in the billing section. Learn more .

What are the payment methods available?

We accept Credit Card and Wire Transfer (for annual cycles on Business and Enterprise plans only). Payment is secure with Stripe.

Can I use different billing email addresses or manage payment methods?

Yes, you can set different billing email addresses and manage payment methods. You can also download invoices for your records.

How can I check support for Phone and SMS alerts in my region?

Over a 100 regions are supported for Phone and SMS alerts. Check the full list .

What are the pricing and alert limits for the Starter plan?

• The Starter plan includes 100 Phone and SMS alerts total for the entire organization. This plan is ideal for getting started with a limited number of alerts.
• If the 100 alert limit is exceeded, you will receive an email alert. All Phone and SMS alerts will be paused immediately. On-call shift alerts (start and end) count towards this limit, so we recommend using other channels for personal on-call alerts.
• Users can acknowledge, resolve, or take action on incidents directly from alerts without needing to visit Spike.sh.
• Alerts through Slack, MS Teams, WhatsApp, Telegram, email, and Discord are unlimited.
• The Business plan includes unlimited Phone and SMS alerts across all regions. Pricing may vary for some regions.

What support options are available for different plans?

• Starter Plan: Support is available via email only.
• Business Plan: Support includes both live chat and email.
• Enterprise Plan: Extended support is provided with a dedicated contact.

We offer support through a dedicated Slack channel via Slack Connect. To discuss this further, please schedule a time on our calendar.

How can I cancel my subscription?

Cancellation is simple and can be done at any time from the billing portal with a single click.

If you are on the enterprise plan, reach out to us on [email protected] and we'll help you with the cancellation.

Where can I find more resources and documentation?

Additional resources and documentation are available at docs.spike.sh .