Straighforward Pricing

Start with your team and scale as you grow. No hidden fees or complicated tiers.

No credit card needed 14-day trial Cancel anytime
Starter

$7 per user/month

Start 14-day trial

What's included?

100 Total alerts on Phone, SMS

WhatsApp and Telegram alerts

ChatOps with Slack, Teams, Discord

On-Call Schedules

Live Call Routing (limited)

Status Page

Business

$14 per user/month

Start 14-day trial

Everything in Starter plan, and

Unlimited Alerts on Phone, SMS

Multiple Teams (workspaces)

Alert Routing

Live Call Routing (unlimited)

Trigger external scripts

Incident Context

JIRA, ClickUp, Linear integration

War rooms (video conferencing)

Built for Enterprise
SSO
Dedicated support channel
Live Call Routing managed by us
Tailored insights on your incidents
Feature requests with priority access
Dedicated support and close partnership through Slack and Microsoft Teams for your entire team.

Compare Features

Starter
$7 per user/month
Business
$14 per user/month
    Alerts
    Incidents
    Unlimited
    Unlimited
    Phone calls
    100 Phone calls/month
    Unlimited
    SMS
    100 SMS/month
    Unlimited
    Mobile app alerts
    WhatsApp & Telegram
    Unlimited
    Unlimited
    Slack app
    Microsoft Teams bot
    Resolve alerts
    Incident Response
    Incidents
    Unlimited
    Unlimited
    Integrations (triggers incidents)
    Unlimited
    Unlimited
    Emails to trigger incidents
    Escalations
    Acknowledge timer
    Auto-resolution of incidents
    Priority and Severity
    Incident Grouping
    Incident & Alerts Suppression
    Incident Context
    -
    Services
    On-Call Management
    On-call schedules
    1 schedule (1 person on-call)
    Time + Day based slots
    Shift notifications
    Override shifts
    Sync with calendar
    Shift timings report
    -
    Live Call Routing
    Central phone number
    1 number
    Multiple numbers
    Incoming calls → On‑call member
    5 calls / month
    Unlimited
    Caller voicemails
    Custom caller greeting
    Fallback routing
    -
    Test mode
    -
    Slack & Microsoft Teams alerts
    -
    Automations
    Playbooks
    Available for a limited time
    Unlimited for a limited time
    Alert Rules
    1 Alert Rule
    Trigger Webhooks
    -
    Title remapper
    -
    War rooms (Google Meet and others)
    -
    Task management integrations (JIRA, ClickUp, Linear)
    -
    API (requests per month)
    # of users x 1000
    Unlimited
    Work-life balance
    Route alerts during Office hours
    -
    Out of office
    Deep work mode
    Cooldown mode
    Status Page
    Status Page
    Private status pags
    -
    Match your brand styling
    Embedded live status widget
    Multiple subscription options
    Subscription management
    -
    Administration
    Single Sign-On (SAML)
    -
    On request
    Enforce login method
    -
    Role-based Access Control
    -
    Audit logs
    -
    -
    Advanced Features
    Reports
    Overview only
    Custom Reports
    -
    -
    Set up and guidance
    -
    -
    Support
    Email only
    Email and Live chat

Frequently Asked Questions

  1. Yes, you can add or remove team members at any time. When you add members, billing for the next cycle is adjusted pro-rated automatically. No action is needed on your part. Learn more

    When you remove members, they will lose access to the dashboard. You will need to adjust the number of seats in the billing section. Learn more .

  2. We accept Credit Card and Wire Transfer (for annual cycles on Business and Enterprise plans only). Payment is secure with Stripe.

  3. Yes, you can set different billing email addresses and manage payment methods. You can also download invoices for your records.

  4. Over a 100 regions are supported for Phone and SMS alerts. Check the full list .

    • The Starter plan includes 100 Phone and SMS alerts total for the entire organization. This plan is ideal for getting started with a limited number of alerts.
    • If the 100 alert limit is exceeded, you will receive an email alert. All Phone and SMS alerts will be paused immediately. On-call shift alerts (start and end) count towards this limit, so we recommend using other channels for personal on-call alerts.
    • Users can acknowledge, resolve, or take action on incidents directly from alerts without needing to visit Spike.sh.
    • Alerts through Slack, MS Teams, WhatsApp, Telegram, email, and Discord are unlimited.
    • The Business plan includes unlimited Phone and SMS alerts across all regions. Pricing may vary for some regions.

    • Starter Plan: Support is available via email only.
    • Business Plan: Support includes both live chat and email.
    • Enterprise Plan: Extended support is provided with a dedicated contact.

    We offer support through a dedicated Slack channel via Slack Connect. To discuss this further, please schedule a time on our calendar.

  5. Cancellation is simple and can be done at any time from the billing portal with a single click.

    If you are on the enterprise plan, reach out to us on [email protected] and we'll help you with the cancellation.

  6. Additional resources and documentation are available at docs.spike.sh .

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