Straighforward Pricing
Start with your team and scale as you grow. No hidden fees or complicated tiers.
$7 per user/month
Start 14-day trialWhat's included?
100 Total alerts on Phone, SMS
WhatsApp and Telegram alerts
ChatOps with Slack, Teams, Discord
On-Call Schedules
Live Call Routing (limited)
Status Page
$14 per user/month
Start 14-day trialEverything in Starter plan, and
Unlimited Alerts on Phone, SMS
Multiple Teams (workspaces)
Alert Routing
Live Call Routing (unlimited)
Trigger external scripts
Incident Context
JIRA, ClickUp, Linear integration
War rooms (video conferencing)
Compare Features
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Alerts
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Incidents
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Unlimited
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Unlimited
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Phone calls
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100 Phone calls/month
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Unlimited
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SMS
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100 SMS/month
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Unlimited
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Mobile app alerts
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WhatsApp & Telegram
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Unlimited
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Unlimited
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Slack app
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Microsoft Teams bot
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Resolve alerts
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Incident Response
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Incidents
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Unlimited
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Unlimited
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Integrations (triggers incidents)
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Unlimited
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Unlimited
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Emails to trigger incidents
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Escalations
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Acknowledge timer
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Auto-resolution of incidents
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Priority and Severity
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Incident Grouping
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Incident & Alerts Suppression
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Incident Context
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Services
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On-Call Management
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On-call schedules
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1 schedule (1 person on-call)
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Time + Day based slots
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Shift notifications
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Override shifts
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Sync with calendar
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Shift timings report
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Live Call Routing
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Central phone number
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1 number
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Multiple numbers
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Incoming calls → On‑call member
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5 calls / month
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Unlimited
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Caller voicemails
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Custom caller greeting
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Fallback routing
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Test mode
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Slack & Microsoft Teams alerts
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Automations
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Playbooks
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Available for a limited time
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Unlimited for a limited time
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Alert Rules
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1 Alert Rule
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Trigger Webhooks
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Title remapper
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War rooms (Google Meet and others)
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Task management integrations (JIRA, ClickUp, Linear)
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API (requests per month)
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# of users x 1000
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Unlimited
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Work-life balance
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Route alerts during Office hours
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Out of office
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Deep work mode
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Cooldown mode
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Status Page
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Status Page
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Private status pags
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Match your brand styling
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Embedded live status widget
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Multiple subscription options
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Subscription management
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Administration
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Single Sign-On (SAML)
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On request
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Enforce login method
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Role-based Access Control
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Audit logs
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Advanced Features
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Reports
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Overview only
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Custom Reports
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Set up and guidance
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Support
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Email only
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Email and Live chat
Frequently Asked Questions
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- The Starter plan includes 100 Phone and SMS alerts total for the entire organization. This plan is ideal for getting started with a limited number of alerts.
- If the 100 alert limit is exceeded, you will receive an email alert. All Phone and SMS alerts will be paused immediately. On-call shift alerts (start and end) count towards this limit, so we recommend using other channels for personal on-call alerts.
- Users can acknowledge, resolve, or take action on incidents directly from alerts without needing to visit Spike.sh.
- Alerts through Slack, MS Teams, WhatsApp, Telegram, email, and Discord are unlimited.
- The Business plan includes unlimited Phone and SMS alerts across all regions. Pricing may vary for some regions.
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- Starter Plan: Support is available via email only.
- Business Plan: Support includes both live chat and email.
- Enterprise Plan: Extended support is provided with a dedicated contact.
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Yes, you can add or remove team members at any time. When you add members, billing for the next cycle is adjusted pro-rated automatically. No action is needed on your part. Learn more
When you remove members, they will lose access to the dashboard. You will need to adjust the number of seats in the billing section. Learn more .
We accept Credit Card and Wire Transfer (for annual cycles on Business and Enterprise plans only). Payment is secure with Stripe.
Yes, you can set different billing email addresses and manage payment methods. You can also download invoices for your records.
Over a 100 regions are supported for Phone and SMS alerts. Check the full list .
We offer support through a dedicated Slack channel via Slack Connect. To discuss this further, please schedule a time on our calendar.
Cancellation is simple and can be done at any time from the billing portal with a single click.
If you are on the enterprise plan, reach out to us on [email protected] and we'll help you with the cancellation.
Additional resources and documentation are available at docs.spike.sh .