Simple flat pricing

We believe that organisations of all sizes should be able to track, resolve and improve on their incidents. Spike gives you unlimited everything for a flat structured pricing so teams can focus on optimising via learning.

No credit card required • Risk free 30-day trial • Cancel anytime

7

/ member per month

Start a 30-day trial

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Track, resolve and continously learn from your incidents

Incidents
Unlimited incidents
Never miss an incident without having to upgrade multiple tiers
Suppress repeated incidents
We don't alert you of repeated incidents when it's already acknowledged
Incident grouping
Group incidents, gain context and learn from it
Activity log
Better transparency throughout your team for each incident
Reassign incident
Collaborate and pass it to another team member who can help resolve
Public incident pages
Share incident details with your team and customers, embed it anywhere
Alerts
Unlimited alerts
You can worry on resolving incidents not the extra costs for alerting
Phone calls
Get alerts anywhere and everywhere, even while you sleep
Emails
Every incident alert, straight into your inbox
Slack
Alert multiple channels, take actions on incidents within Slack
Actionable alerts
Acknowledge and resolve your incidents through all alert channels
Escalations
Unlimited escalations
Alert the right person at the right time with multiple escalation policies
Multiple team members
No limit on number of steps and members in an escalation policy
Customisable
Customise your plicy and add simultaneous alerts to mutliple members
Repeat escalations
We repeat escalations till an incident is acknowledged
Acknowledge timeout
Set a timeout and we will remind you to resolve your incidents
Reports
MTTR and MTTA
Track your mean resolution and mean acknowledgement times
Cost reporting
Admins can track the cost of incident resolution
Measure improvements
Improve your resolution time and reduce business impact and costs (coming soon)
Individual reporting
Insight into team member's input in resolving incidents (coming soon)
Integrations
Unlimited integrations
We will not charge you separately for exclusive integrations
Webhooks
Create incidents by making a simple POST request using our webhooks
Slack integration
Why email when you can Slack?!
Services
Unlimited services
Come full circle by adding incident tracking to all your services
Affected services
Know which services are affecting your platform health
Multiple integrations
Monitor nook and corner for all your services
Support
Call, email or chat
Quick resolution over email and chat. We don't charge to get on a call with you
Knowledge base and resources
Extensive knowledge base and docs, so you can get started easily
Free consultation
Don't know where to begin? Unsure of what to monitor? We provide hand-holding to setup and start receiving incidents
Try the world's simplest incident management platform at just $7/month

It takes only 5 minutes to setup your first integration.

Get started 
Schedule a demo with us
  • • No credit card required
  • • Risk free 30-day trial
  • • Cancel anytime

Frequently asked questions

General
What exactly is an Incident?
Most of the definitions of an incident are - an event that could lead to loss of, or disruption to, an organization's operations, services or functions. Not all incidents affect your customers and most of these incidents come to light. With Spike, we help with the right alerting to bring these incidents to you.
So, what does Spike do?
Consider Spike as a central place for absolutely any and all of your incidents. We alert the right person at the right time with the right incident to help them resolve it.
How soon can i start using Spike?
Almost instantly (yes, almost!). In order to start receiving incidents, you will need to add integrations; follow the guidelines on the docs.
What integrations do I need to create?
A general rule of thumb we recommend is - Ask yourself (or your team) on every module they created, what could go wrong? How do they get to know about it?. We currently seamlessly integrate with a few integrations and we are adding more each week. You can choose to either use these integrations or use our webhook integration and start receiving incidents from all your monitoring tools.
But what monitoring tools should I be using?
We recommend a few monitoring tools we love like AWS, GCP, Healthchecks, Rollbar, Sentry etc. to keep a tab on every single service/module etc you build.
Here's one quick example:
Above is a good starting point.
General rule of thumb is you should monitor everything that could possibly go wrong for each feature you release.
We are unsure of where to start
This is completely normal. We can help you with onboarding and setup of your entire account over a call that suits your timings. We don't do a weekly demo that you have to enroll and wait. Email us at demo@spike.sh and we will set you up. And NO, we don't charge for helping you through the setup. We charge for delivering value not find excuses to charge you as and when possible
Alerts and Incidents
Why unlimited alerts and incidents?
We believe incidents affect businesses of all sizes and everyone should have access to Spike to receive alerts and take actions to resolve incidents. We never want to not alert you of an incident because of capping the number of alerts. Worry about your incidents, not the alerting costs.
How do we know you will alert us?
We use top of the line vendors to give alert you via email and phone call. We also alert you via Slack.
Why add team members?
Sharing the responsibility of managing incidents is very important. If you are a team and manage multiple services then add your team, share the load and collaborate on incident resolution.
I don't see an integration for a tool we use
We take your integration requests and build it within our 72 hours. Email us at integrations@spike.sh
Subscription and Cancellation
What happens if we get an incident after the trial?
If an incident occurs after the trial, you won't get any alerts regarding it. You will get timely notifications about upgrading your accounts.
How do I cancel?
You can cancel your subscription by visiting the Billing section and clicking the cancel button. We never ask you to contact our support team or dial a number to cancel your subscription. You don't want it then we get it. No hard feelings.
What happens to my data after account is cancelled?
You can still access the entire dashboard and data. No data is deleted from our databases unless you want us to. For data deletion from your account, email us at support@spike.sh and we will help you out.
How are team members charged?
You can add as many team members as you like. There is no limit to it. We calculate your monthly subscription cost based on the maximum team members that are part of your account for each month. If you remove someone then rest assured it will be reflected in your billing.
Have more questions? Reach out to us via live chat or email us at support@spike.sh

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