Frequently asked questions

Most definitions describe an incident as an event that could lead to loss of, or disruption to, an organization's operations, services or functions. Not all incidents affect your customers, and many never come to light. Spike helps with the right alerting to bring these incidents to you.

Think of Spike as a central place for any and all of your incidents. We alert the right person at the right time with the right incident, so they can resolve it fast.

Almost instantly. To start receiving incidents you just need to add integrations — follow the guides in our documentation. docs.spike.sh.

A good rule of thumb: for every module you build, ask what could go wrong and how you'd find out. Spike integrates with dozens of tools, and you can always use our webhook integration to receive incidents from any monitoring tool. Browse integrations.

We recommend tools like AWS, GCP, Healthchecks, Rollbar and Sentry to keep a tab on every service you run. The general rule is to monitor everything that could possibly go wrong for each feature you release.

That's completely normal. We'll help you onboard and set up your whole account on a call at a time that suits you — no waiting for a scheduled weekly demo, and no charge for the setup help. Email [email protected].

Incidents affect businesses of every size, and everyone should be able to receive alerts and act on them. We never want to hold back an alert because you hit a cap. Worry about your incidents, not your alerting costs.

We use top-of-the-line vendors to reach you by email and phone call, and we also alert you in Slack. Slack alerts.

Sharing the responsibility of managing incidents matters. If you run multiple services as a team, add your teammates, share the load and collaborate on resolution.

We take integration requests and typically build them within 72 hours. Email [email protected].

If an incident occurs after your trial ends, you won't receive alerts for it. We'll send you timely reminders about upgrading before that happens.

Cancel anytime from the Billing section with a single click. We'll never make you contact support or dial a number to cancel. You don't want it, then we get it — no hard feelings.

You keep access to the dashboard and your data. Nothing is deleted from our databases unless you ask us to. For data deletion, email us and we will help you out. Email [email protected].

Add as many team members as you like — there's no limit. We calculate your monthly cost from the maximum number of members on your account that month, and removing someone is reflected in your billing.