Spike is owned by FatSync software private limited
Last updated: 26th March 2024
This privacy policy sets out how “FATSYNC” uses and protects any information that you give when you use this website.
“FATSYNC” is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
“FATSYNC” may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from August 8, 2019.
"FatSync" operates the ‘*spike.sh’, which provides the SERVICE.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.
If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
INFORMATION COLLECTION AND USE
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, email id, phone number, name of organization.
All the data received from your integrations will be stored on our server.
Your data may be shared with subprocessors to assist in providing the services. We maintain the list of key subprocessors and the purpose for which they process the data here.
Data Collection: Includes user's phone number, email, connection IDs for Slack or Microsoft Teams bots, and basic Google/Apple profiles (name, email via OAuth). For Slack users, detailed profile information, identity confirmation, direct message permissions, and workspace details (channel info, permission to modify channels, message sending and reading capabilities) are collected.
Data Usage: The collected data is used to verify identity, create user profiles, and alert users via SMS and phone calls. Slack access tokens are utilized for the @Spike.sh bot to function within Slack workspaces, facilitating incident response, message sending, channel selection for optimal message delivery, and incident-related actions.
Data Deletion: Upon receiving a request for data deletion, we will initiate the process to remove all of the user's data from our systems. Please note that it may take up to 30 days to fully delete all data. This period allows us to ensure that all data, including backups and logs, is thoroughly removed.
Data Retention: Data is retained indefinitely until a deletion request is received via email at [email protected].
Contact Information: For inquiries or data-related requests, users should contact [email protected].
LOG DATA
Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as browser type, browser version, and the pages of our Site that you visit, the time and date of your visit, the time spent on those pages. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this.
We collect this information in order to build better services for our customers.
COOKIES
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
SECURITY
The security of your Personal Information is important to us, we at Fatsync strive to use commercially acceptable means to protect your Personal Information.
“FATSYNC” never sells any data of our customers to any third party.
Incidental Data Handling: Data incidentally received (e.g., via system logging or slash command payloads) is processed to determine necessary user actions and stored for historical activity logs.
CHANGES TO THIS PRIVACY POLICY
This Privacy Policy is effective as of (March 26th, 2024) and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.