ESCALATION POLICIES
Alerts that escalate
until someone answers
Policies keep alerting the next responder across phone, SMS, Slack, and push until the incident is acknowledged.
Primary on-call
Slack
Secondary on-call
Maya KhanJordan Reid
James AdamA policy for
every situation
Give every severity, shift, and team its own policy. Critical pages everyone; weekends wait.
Your everyday policy — alert the team, escalate if no one picks up.
Internal team escalation policy
SlackMaya KhanJames AdamAlex SmithMaya KhanAlex SmithThe details
that matter
Reach anyone on any channel, version every change, wait when it’s smart, and alert everyone at once.
Reach everyone, every channel
Phone, SMS, email, push, Slack, Teams, even through Do Not Disturb.
Escalation history
Every edit is versioned. See who changed what in a clean diff.
Alert everyone at once
Stack as many alerts on a level as you want. Every channel, every person, all at once.
Jordan ReidJames AdamSlackJordan ReidJames AdamSlackMaya KhanAlex Smith
Chen TaylorWait before alerting
Hold a few minutes before the first alert. A passing blip can resolve itself.
Trace every escalation step
during an incident
Level 1 alerted2 channels09:05
Phone call to Primary on-call · Alex Smith
Posted to #incidents on Slack
@oncall mentioned
Level 2 alerted2 channels09:10
Mobile app alert to Secondary on-call · Jordan Reid
SMS to Maya Khan
Level 3 alerted2 channels09:13
Phone call to Jordan Reid
Phone call to James Adam
Never miss
a critical alert again
Set up multi-level escalation in minutes. Spike keeps alerting the next responder until someone acknowledges.