Prices and features checked October 30, 2026
Quick answer: For startups with 10 to 50 people on-call, Spike is the closest match to OpsGenie because it feels familiar from day one. It includes on-call, unlimited phone alerts and a status page for $14 per user per month. Incident.io fits startups that want postmortems and follow-ups built in. PagerDuty suits startups that need ServiceNow or its AI and automation add-ons and have the budget for them. JSM makes sense if you’re staying inside Atlassian.
TL;DR
This guide is for startups with 10 to 50 people that need reliable alerting and on-call at a price they can predict. OpsGenie support ends on April 5, 2027, and Atlassian deletes any data you haven’t moved by then. The move is a chance to fix what OpsGenie got wrong without relearning what it got right. Spike is the better move for that need. It works the way OpsGenie does and adds what OpsGenie lacked: control over how each person is alerted at every escalation step and a built-in status page. Spike’s Business plan costs $14 per user per month with transparent, all-in-one pricing and nothing to add on. Plus, OpsGenie users get 20% off their first year on an annual plan. We built Spike, so this guide also shows where the other five tools are the better pick.
| Tool | Best for | From (per user per month) |
|---|---|---|
| Spike | Startups that want an OpsGenie-like tool with per-step alert control and all-in-one pricing | $14 (Business) |
| PagerDuty | Startups that need ServiceNow or PagerDuty’s AI and automation add-ons | $25 (Professional) |
| incident.io | Startups that want postmortems and follow-ups built in | $29 (Team + on-call) |
| JSM | Startups staying inside Atlassian | $21.50 or more (Standard) |
| Xurrent IMR | Startups already on Xurrent | $16 (Growth) |
| SolarWinds Incident Response | Startups already in the SolarWinds ecosystem | $24 (Premium, billed annually) |
A startup needs its move off OpsGenie to be quick and affordable, without missing an alert along the way. Small teams have no spare weeks for setup, no budget for surprise add-ons and no one free to run a long migration. The right tool sets up fast and costs what its pricing page says. It also has to keep up when the team doubles.
None of that shows up in a feature checklist, which is what most “best OpsGenie alternatives” lists compare. Setup speed only shows when you build schedules and escalation policies yourself, and the real cost only shows once you count the add-ons. So I set up each of the six tools in this guide hands-on, with OpsGenie as the baseline. Also, I wrote down what changed for someone coming from OpsGenie.
Spike is our product. That bias is why every tool here gets a “where it falls short” section, Spike included.
This guide covers the key dates, what startups need from a replacement and a price comparison at 10, 25 and 50 users. Then come the six tools, how Spike compares with each, free and open source options and how to move off OpsGenie without missing an alert.
When does OpsGenie shut down?
OpsGenie shuts down on April 5, 2027, when Atlassian ends support and deletes any data you haven’t moved. There are two other dates that matter too.
| Date | What happens | What it means for you |
|---|---|---|
| June 4, 2025 | End of sale. Atlassian stopped selling OpsGenie to new customers | You can still add seats to your current plan |
| Your JSM migration date | If you move to JSM, OpsGenie turns off 120 days later | Your 120 days start on the date you pick, which can be well before April 5, 2027 |
| April 5, 2027 | End of support. OpsGenie access stops | Data you haven’t moved is deleted |
A careful move takes weeks rather than days, because both tools should run side by side before you switch. Our post on the OpsGenie shutdown covers why Atlassian is retiring it and what maintenance mode means for you.
What startups need from an OpsGenie replacement
Every tool in this guide has on-call schedules, escalation policies and a Slack app, so those won’t help you choose. Six things separate them for a startup.
- Transparent pricing: the price on the pricing page should be the bill. Some tools sell on-call, status pages or AI noise reduction as add-ons, so the list price isn’t what you pay. We compare the plan a 10- to 50-person team needs to rotate on-call with phone alerts.
- Alert delivery: phone, SMS, Slack, Microsoft Teams, email and mobile push are the basics, and every tool here accepts Prometheus Alertmanager alerts. The bigger question is who decides how each person gets alerted, the person or the team lead.
- A status page: OpsGenie needed Statuspage.io, a separate Atlassian product. Some alternatives include a status page and some charge for it.
- Moving off OpsGenie: the question is whether the tool imports your schedules and escalation policies or its team does it for you. It also helps when the concepts match what your team already knows.
- Setup speed: a small team can’t spend weeks configuring an alerting tool. Templates and a schedule preview you can read as you edit both cut the work.
- Scalability: startups grow quickly, and the alerting tool has to keep up with them. A plan that fits 10 people should still fit 50 without a forced upgrade or a new tool. Each tool below has a scalability note on where its plan stops.
OpsGenie alternatives for startups compared
The table compares the plan a team of 10 to 50 people needs to run an on-call rotation with phone alerts. Prices are per user on monthly billing and were checked on October 30, 2026. SolarWinds publishes annual prices only.
| Tool and plan | Price per user per month | On-call included | Phone and SMS alerts | Status page included | Slack and Microsoft Teams | OpsGenie migration help |
|---|---|---|---|---|---|---|
| OpsGenie Essentials (today) | $11.55 | Yes | Capped (100 per user in the US and Canada, 25 elsewhere) | No (Statuspage.io is separate) | Yes | Not applicable |
| OpsGenie Standard (today) | $24.15 | Yes | Unlimited | No (Statuspage.io is separate) | Yes | Not applicable |
| Spike Business | $14 | Yes | Unlimited | Yes, public and private | Yes | Dedicated migration support, plus Spike’s MCP server, API and Terraform |
| PagerDuty Professional | $25 | Yes | Included, no cap stated | External pages for 250 subscribers, more as an add-on | Yes | No importer; expert hours only on a higher plan |
| incident.io Team + on-call | $19 + $10 = $29 | Add-on | Included, varies by country | One public page | Yes | Importer for schedules and escalation policies |
| JSM Standard | $21.50 or more per agent | Yes | Unlimited SMS and voice | Enterprise plan only | Yes | Atlassian’s migration tool |
| Xurrent IMR Growth | $16 | Yes | Included | $10,000 a year add-on | Yes | Migration scripts and up to 12 months free alongside OpsGenie |
| SolarWinds IR Premium | $24 (billed annually) | Yes | Unlimited | Yes | Yes | Free migration tool that generates Terraform |
What that means for your monthly bill:
| Tool and plan | 10 users | 25 users | 50 users |
|---|---|---|---|
| OpsGenie Essentials (today) | $115.50 | $288.75 | $577.50 |
| OpsGenie Standard (today) | $241.50 | $603.75 | $1,207.50 |
| Spike Business | $140 | $350 | $700 |
| PagerDuty Professional | $250 | $625 | $1,250 |
| incident.io Team + on-call | $290 | $725 | $1,450 |
| JSM Standard | $215 or more | $537.50 or more | $1,075 or more |
| Xurrent IMR Growth | $160 | $400 | $800 |
| SolarWinds IR Premium (billed annually) | $240 | $600 | $1,200 |
JSM’s figures use Atlassian’s per-agent price at 75 agents. Smaller teams pay more per agent, so their real bill is higher.
Spike Business is the most affordable price in this table for a rotating on-call team with unlimited phone alerts. The add-ons are where the other bills grow. PagerDuty sells extra status pages and AI noise reduction on top, and incident.io charges for on-call on every paid plan. Engineers on Reddit see the same gap once add-ons and higher plans are counted. A user on r/devops wrote:
It really depends on the budget you have. If you’re able to spend 40-50$ per user per month then incident and PagerDuty are of course a great choice. Not all companies have the money to afford it.
The 6 best OpsGenie alternatives for startups
1. Spike
Best for: Spike suits startups that want a tool that works like OpsGenie, with on-call, phone alerts and a status page in transparent, all-in-one pricing.
What stands out in Spike: each escalation step can alert people in different ways. In the same step I could call Alex, send an SMS to Bilal and post in a Slack channel with an @here mention. Alex can still turn his calls into SMS with an alert override, without touching the escalation policy. Schedules have also become more flexible. Layers can start and end on set dates for holiday cover, and rotations can hand off on a weekday you choose. Four ready-made templates cover weekday, weekend, night and business-hours shifts. The rebuilt Slack app adds Spike AI, so mentioning @Spike in a thread can declare an incident, add an override or show who’s on call. Spike’s MCP server does the same from Claude or Cursor. A test escalation also runs a whole policy before a real incident triggers.
Coming from OpsGenie: escalation policies, schedules and alert routing cover the same ground as OpsGenie, so the concepts carry over. Our concept mapping sheet shows how each OpsGenie idea maps to Spike. Spike builds schedules from layers, where OpsGenie stacks rotations. Our team gives dedicated support through the move and can import your schedules and escalation policies for you. If you’d rather do it yourself, Spike’s MCP server, API and Terraform provider all work. Three things work better than in OpsGenie:
- Escalation timing: in OpsGenie each step’s delay counts from when the alert was created, so you add up the minutes yourself. In Spike each step waits a set time after the step before it.
- Repeat escalation: OpsGenie has no repeat option. Spike repeats a policy when nobody acknowledges.
- Email replies: you can acknowledge or resolve an alert by replying to the email with
#ackor#res. OpsGenie’s emails only link to the alert.
Price: Standard is $7 per user per month and covers one on-call schedule, plus 100 phone and SMS alerts a month shared across the account. Business is $14 per user per month and suits a team that needs more than one schedule. It adds unlimited phone and SMS alerts, unlimited schedules and alert rules, private status pages and ticket integrations with Jira, Linear and ClickUp. There’s a 14-day free trial. OpsGenie users get 20% off their first year on an annual plan.
What’s in the entry plan, what’s not: every plan includes escalations, acknowledgement timers, incident grouping, a public status page, AI features and unlimited Slack, Microsoft Teams, WhatsApp and Telegram alerts. Standard allows one schedule and one alert rule.
Scalability: Business has no cap on schedules, alert rules or phone and SMS alerts, and it supports multiple teams. RBAC comes with it, and SSO is available on request. Audit logs come with the Enterprise plan. If a tool you use isn’t on Spike’s list of 80+ integrations, Spike usually builds it within 72 hours of a request. For on-call across many teams, Spike for enterprise teams covers the larger setup.
Where it falls short: Spike has no postmortem templates, so postmortems go out through a playbook webhook to your docs tool. If you want a help desk with tickets, assets and change management, JSM is built for that.
What customers say: HitPath ran OpsGenie and Spike side by side before switching. Its CTO Mark Brody said:
The migration was easy. Most of the integrations were webhooks, and I ran different escalation policies depending on the different roles we were monitoring. It was a two or three-stage approach, so it wasn’t like flipping the switch on everything at once. We ran OpsGenie and Spike together for about a month, and everything lined up, just to make sure nothing was falling through the cracks. Once we were confident, we canceled our OpsGenie service and opened the gates on Spike.
Pick it if: you want a tool that feels like OpsGenie, with the same escalation and on-call concepts. It also fits if you want a channel choice at every step, with on-call, phone alerts and a status page in one transparent price.
2. PagerDuty
Best for: PagerDuty suits startups that need ServiceNow or PagerDuty’s AI and automation add-ons, and have the budget for them.
My hands-on testing notes: creating services, connecting integrations and building escalation policies felt straightforward. Phone calls and SMS can go to different numbers, and Slack alerts carry a long list of actions. Those range from adding notes and assigning roles to changing priority and escalating. Two things took extra effort. Getting alerts into a specific Slack channel means digging through integration settings. Email alerts can’t be acknowledged by reply, so you leave your inbox to act.
Coming from OpsGenie: alerting works much as it did in OpsGenie. An escalation step picks who gets alerted, and each person’s notification rules decide how they’re reached. A team lead can’t pick the channel for a step from the escalation policy. You gain repeat escalation, which OpsGenie never had. You lose OpsGenie’s wait time for alerts that resolve themselves, schedule cloning and any record of past overrides.
Price: Professional is $25 per user per month billed monthly. AI noise reduction, Runbook Automation, extra status pages and live call routing are add-ons sold separately. Our PagerDuty pricing breakdown covers each plan and add-on.
What’s in the entry plan, what’s not: Professional includes on-call, phone and SMS alerts and external status pages for up to 250 subscribers. Private status pages and AI noise reduction cost extra.
Scalability: Professional has no user minimum, but it covers only 2 teams and keeps 1 year of incident history. A startup that splits into more teams moves to a higher plan.
Where it falls short: the price climbs once you need the add-ons. Overrides have no comment field and no history.
Pick it if: your stack depends on ServiceNow, or you want PagerDuty’s AI and automation add-ons and budget isn’t a concern.
3. incident.io
Best for: Incident.io suits startups that want postmortems, follow-ups and debriefs built into their incident response.
My hands-on testing notes: its escalation policies work like flowcharts with if-else conditions for working hours and priority. I found them very intuitive. Its triage state cuts noise. An alert waits as a “triage incident” until a responder declares it real, so it doesn’t wake anyone. The setup felt complex because there are a lot of options and so a lot of decisions. Overrides can be typed in plain language, like “Alex today from 11 pm to tomorrow 7 am”.
Coming from OpsGenie: alert control works as it did in OpsGenie. Each person’s own settings decide how they get alerted. One thing changes: incident.io has no wait time for alerts that resolve themselves, so a delay only exists if each person adds one. The importer brings over schedules and escalation policies. Notification preferences come across without OpsGenie’s criteria or time restrictions. Its Opsgenie Rescue Program lets you run both tools at no extra cost until your OpsGenie contract ends.
Price: Team is $19 per user per month billed monthly, plus $10 per user for on-call. Pro is $25 per user plus $20 for on-call, billed annually only. A team that needs on-call pays $29 or $45 per user.
What’s in the entry plan, what’s not: Team includes Slack and Microsoft Teams incident response, one public status page and WhatsApp alerts. Live call routing and AI features start on Pro.
Scalability: the on-call add-on on Team covers 2 schedules. A team that needs more moves to Pro at $45 per user with on-call, billed annually only.
Where it falls short: alert delivery has fewer options than Spike’s. A team lead can’t choose how each person is alerted, and alerts don’t go to Telegram or Discord. Overrides have no comment field, and there’s no history of past overrides.
Pick it if: postmortems, follow-ups and debriefs matter to you, and $29 to $45 per user fits your budget.
4. Jira Service Management (JSM)
Best for: JSM suits startups staying inside Atlassian, or ones that need a help desk as well as on-call.
My hands-on testing notes: JSM runs on the same alerting engine as OpsGenie, so most of it felt familiar. It adds a few useful escalation options, like repeating a policy and alerting the next person in the rotation. Finding where to add my phone number took a while, because contact methods are nested. Schedules sit four levels deep: Operations > Overview > your team > On-call.
Coming from OpsGenie: JSM is Atlassian’s official replacement, and Atlassian’s migration tool moves users, schedules, escalation policies and most integrations. You then have 120 days before OpsGenie turns off. Alert actions and incident rules don’t carry over, so you rebuild them in Jira Automation. OpsGenie’s gaps come along too. You still can’t choose how each person is alerted per step, and only the Enterprise plan includes a status page. You also lose OpsGenie’s on-call activity log, which recorded every override.
Price: Standard is $21.50 per agent per month at 75 agents on monthly billing. Atlassian prices in tiers with volume discounts, so a smaller team pays at least that much per agent. JSM is now sold as part of Atlassian’s Service Collection.
What’s in the entry plan, what’s not: Standard includes unlimited alerts with email, SMS and voice, plus on-call schedules and escalations. Status pages come only with Enterprise.
Scalability: Atlassian’s per-agent price falls in tiers as you add agents, so JSM gets cheaper per person as the team grows. SSO needs a separate Atlassian Guard subscription.
Where it falls short: JSM is built around service desk tickets, with on-call added on. A startup pays for a full help desk to get on-call. One user wrote in a 2024 r/devops thread that Atlassian’s promised “5-10% increase” turned into “a 30% increase in price”.
Pick it if: you already pay for JSM, or you need a help desk and want one Atlassian product.
5. Xurrent IMR (formerly Zenduty)
Best for: Xurrent IMR suits startups already on Xurrent, or ones that want a long parallel run with OpsGenie.
My hands-on testing notes: Xurrent IMR lets you acknowledge or resolve an alert from email. A “Move to next rule if no user is found in current rule” option keeps an escalation moving if you forget to add someone. Round robin is built in. Repeat escalation runs every minute, which felt too short to me. Workflows have only one trigger: “incident created”. Getting alerts into a specific Slack channel needs an outgoing integration. Schedules sit inside each team, which adds clicks.
Coming from OpsGenie: Xurrent’s migration scripts move users, teams, schedules and escalation policies. Integrations need their webhooks swapped. Xurrent runs free alongside OpsGenie for up to 12 months, so you don’t pay for two tools while your current contract runs out. Its team shares the migration scripts on a call.
Price: Growth is $16 per user per month billed monthly. Starter costs $6 but covers only 5 users, so a rotating team of 10 or more needs Growth.
What’s in the entry plan, what’s not: Growth includes on-call, phone and SMS alerts and up to five teams. A status page is a $10,000 a year add-on.
Scalability: Growth stops at 50 users and five teams. Past that, a growing team moves to custom Enterprise pricing.
Where it falls short: the status page add-on costs more each year than 50 users pay for Growth itself. Overrides have no comment field.
Pick it if: you’re already on Xurrent, or a long parallel run with OpsGenie matters more than the status page add-on.
6. SolarWinds Incident Response (formerly Squadcast)
Best for: SolarWinds Incident Response suits startups already in the SolarWinds ecosystem. It also suits ones that want detailed schedule and escalation controls and don’t mind configuring them.
My hands-on testing notes: I tested it under the Squadcast name. Like Spike, it lets both team leads and individuals control how alerts arrive. Round-robin escalation and a schedule view that flags coverage gaps in red are both strong. A “global event ruleset” routes every alert through one webhook, which saves setting up one per service. Every step comes with many options, which meant many decisions and a slower setup. I couldn’t send test alerts, and overrides force you to pick a reason.
Coming from OpsGenie: schedules use rotations rather than layers, which is close to OpsGenie. SolarWinds offers a free migration tool on GitHub that turns your OpsGenie users, teams, schedules and escalation policies into Terraform files you apply yourself. It also offers a 30-minute onboarding call.
Price: Pro is $15 per user per month and Premium is $24, both billed annually. SolarWinds doesn’t publish a monthly price.
What’s in the entry plan, what’s not: Pro includes 100 phone and SMS alerts per user a month in the US, India and Brazil, and 25 elsewhere. Extra alerts are billed per message. Premium makes them unlimited and adds status pages.
Scalability: Premium keeps 1 year of data. Audit logs and unlimited data retention need the custom-priced Enterprise plan.
Where it falls short: a startup that needs unlimited phone alerts and a status page pays $24 per user a month on Premium, billed annually. There’s no native Google Meet or Zoom, and no record of past overrides. One reviewer on G2 said the learning curve “can be a bit steep for newcomers”.
Pick it if: your company already uses SolarWinds, or you want a schedule view that flags coverage gaps in red.
Spike vs. each OpsGenie alternative
Every tool in this guide alerts, schedules and escalates. The useful comparison covers price, setup speed, the move off OpsGenie and scalability, plus when the other tool is the better pick.
Spike vs. PagerDuty
Spike costs $14 per user per month against PagerDuty’s $25, and Spike’s Business plan includes the private status pages that PagerDuty sells as an add-on. The move is simpler too. Spike’s team imports your schedules and escalation policies, while PagerDuty keeps hands-on migration help for its first 50 OpsGenie customers on a higher plan. PagerDuty Professional also stops at 2 teams. In Spike a team lead can choose the channel at each escalation step, which PagerDuty leaves to each person. A missing integration is typically built within 72 hours of a request. PagerDuty is the better pick if you need ServiceNow or its AI and automation add-ons, and the budget isn’t a concern.
Spike vs. incident.io
Spike includes on-call in its $14 price. Incident.io sells on-call on top of each paid plan, so a team pays $29 or $45 per user. Its Team plan’s on-call covers 2 schedules, so a growing team moves to Pro. Pro is billed annually only. Setup takes fewer decisions in Spike, and schedule templates cover the common shifts. Spike also goes deeper on alerting. A team lead can choose how each person is alerted, and alerts can also go to Telegram and Discord. Incident.io is the better pick if postmortems, follow-ups and debriefs matter more to you than alert control.
Spike vs. JSM
JSM is a service desk first, with on-call added on. Spike is standalone incident management software like OpsGenie, so there’s no help desk to set up before on-call works. Spike costs $14 per user, while JSM Standard costs at least $21.50 per agent. Spike includes a status page on every plan, which JSM keeps for Enterprise. A team lead in Spike can also choose how each person is alerted at every step, and Spike keeps the override history that JSM doesn’t have. JSM is the better pick if you already pay for it, need a help desk alongside on-call or want Atlassian’s own migration tool.
Spike vs. Xurrent IMR
Both tools let you run alongside OpsGenie for as long as you need. Xurrent waives its fee for up to 12 months of that parallel run, and its migration scripts move your setup. Spike costs $14 per user against Xurrent Growth’s $16. It also includes the public status page that Xurrent sells as a $10,000 yearly add-on. Scalability is the bigger gap. Xurrent Growth stops at 50 users and five teams, while Spike Business has no user cap. Xurrent is the better pick if you already use its platform or want a free parallel run while your OpsGenie contract runs out.
Spike vs. SolarWinds Incident Response
Spike costs $14 per user billed monthly. SolarWinds puts unlimited phone alerts and status pages on Premium, which costs $24 per user billed annually. Setup is where they differ most. In my testing, every SolarWinds step came with many options, which meant more decisions than the same setup in Spike. SolarWinds’ migration tool writes Terraform files you apply yourself, while Spike’s team can do the import for you as well. Spike is also an independent company focused on alerting and on-call. SolarWinds is the better pick if you’re already in the SolarWinds ecosystem or need coverage-gap views in schedules.
Can a startup rely on Spike for its alerts?
Yes. Spike has run as an independent company since 2019. It has processed over 30 million incidents and rotated over 200,000 on-call shifts. It runs at 99.99% uptime, sends phone and SMS alerts in over 100 regions and offers 24/7 support. Customers include Sportskeeda, SocialBee and Thndr. SocialBee’s co-founder and CTO Vlad Ardelean said:
Spike has been a constant in our growth. As our team scaled, we never had to worry if our incident management could keep up.
Free and open source OpsGenie alternatives
Free and open source tools suit startups with spare infrastructure time and a strict budget. The trade-off is reliability, and engineers on r/devops are blunt about it. One user wrote:
Don’t self host your alerting system. One infrastructure or IAM outage and everything is down.
Another engineer joked that you’d need “a hosted incident management service so you can be alerted when your self-hosted one is down”. A self-hosted tool is safer on infrastructure that’s separate from the systems it watches.
Lists of “open source OpsGenie alternatives” often mix in monitoring and status page tools that can’t run on-call. These three handle on-call or alert routing.
| Tool | What it covers | What you run yourself | Status |
|---|---|---|---|
| GoAlert | On-call schedules, escalations, SMS and voice alerts | Postgres and a Twilio account for calls and SMS | Maintained, Apache 2.0 |
| Prometheus Alertmanager | Alert routing, grouping and silencing | Your Prometheus stack | Maintained, no on-call schedules |
| OneUptime | Monitoring, status pages, on-call schedules and escalations | The full platform | Maintained, Apache 2.0 |
GoAlert is the open source tool closest to OpsGenie. It runs schedules, escalations and voice and SMS alerts from a single Go binary built by Target’s engineering team. Alertmanager is a router rather than a replacement. It decides where an alert goes but doesn’t keep a schedule.
Two names on older lists are no longer good picks. Grafana OnCall OSS was archived in 2026, and Grafana now points users to Grafana Cloud IRM. Keep joined Elastic and handles alert correlation rather than on-call.
Three hosted tools also have free tiers. PagerDuty’s covers up to 5 users with one schedule and 100 phone or SMS alerts a month. JSM’s covers 3 agents with 200 SMS a month and no voice calls, and Grafana Cloud IRM’s covers 3 active users.
Which OpsGenie alternative should your startup pick?
Three questions narrow the choice: how many people are on-call, what you can spend per user and which chat tool your team uses.
- 10 to 50 people on-call who need phone alerts: Spike Business is the most affordable price in this guide with unlimited phone alerts, at $14 per user.
- A budget of $25 or more per user: PagerDuty and incident.io both fit. PagerDuty brings AI and automation add-ons, and incident.io brings postmortems and follow-ups.
- Microsoft Teams instead of Slack: every tool in this guide alerts in Teams. Spike includes its Teams bot on every plan, Standard included.
- Already paying for Atlassian or needing a help desk: JSM fits.
- Already on Xurrent: Xurrent IMR fits, with its migration scripts and free parallel run.
- Already on SolarWinds, or wanting coverage-gap views in schedules: SolarWinds Incident Response on Premium fits.
Our verdict: for a startup with 10 to 50 people on-call, Spike is the closest match to OpsGenie and the most affordable price in this guide for unlimited phone alerts. Incident.io is the strongest choice if postmortems and follow-ups matter more to you than alerting.
How to move off OpsGenie without missing an alert
A safe move off OpsGenie has three parts, whichever tool you pick.
- Export your OpsGenie data first. Atlassian deletes anything you haven’t moved on April 5, 2027. Our export guide lists what you can and can’t export.
- Rebuild your schedules and escalation policies in the new tool, then point each integration’s webhook at it. If you pick Spike, our team can import schedules and escalation policies for you.
- Run both tools side by side until every alert shows up in both, then switch OpsGenie off. HitPath ran both for about a month.
Virtually Human moved 15 on-call members across 8 time zones from OpsGenie to Spike. Its engineering manager Steven Ryder said:
Spike has been a breath of fresh air compared to OpsGenie. Moving to Spike is something we’re really happy we did.
Our OpsGenie migration guide walks through each step, and the migration resources include a checklist and a parallel run plan.
FAQ
These are the questions startups still ask after comparing the tools, taken from Google searches and r/devops threads.
Which OpsGenie alternatives can import my schedules and escalation policies?
Incident.io, Xurrent IMR, SolarWinds Incident Response and JSM have import tools for schedules and escalation policies. Spike’s team imports them for you, and Terraform, the API and the MCP server cover the rest. PagerDuty offers expert hours to its first 50 OpsGenie customers on a higher plan instead of a self-serve importer. Incident.io’s importer skips OpsGenie’s conditions and time restrictions, so those need a manual check after import.
Is there an OpsGenie alternative cheaper than JSM?
Yes. Spike Business costs $14 per user per month and includes unlimited phone and SMS alerts and a status page. JSM Standard costs at least $21.50 per agent and keeps status pages for its Enterprise plan. Xurrent IMR Growth is another lower-cost option at $16 per user. Our guide to JSM alternatives for teams that keep Jira compares these tools on Jira sync and cost.
Do I need to change my Prometheus or Alertmanager setup?
No, apart from where the alerts go. Alertmanager sends alerts to a webhook, so the only change is the webhook URL. Spike, PagerDuty, incident.io, JSM, Xurrent IMR and SolarWinds Incident Response all accept Alertmanager alerts.
How do I migrate from OpsGenie to JSM?
The move starts in OpsGenie’s settings, where Atlassian’s migration tool copies your setup into JSM. OpsGenie then turns off 120 days after your migration date. Our OpsGenie to JSM guide covers each step, the costs and what you rebuild by hand.
Which OpsGenie alternatives work with Microsoft Teams?
All six tools in this guide send alerts to Microsoft Teams. Spike includes its Teams bot on every plan, Standard included. Incident.io supports Teams on every plan, with fewer commands than its Slack app.
The move off OpsGenie is a chance to fix what it got wrong without relearning what it got right. One service and one schedule are the easiest place to start. A 14-day Spike trial gives you time to run that setup alongside OpsGenie and compare every alert. If you’d like help, we’ll plan the move with you on a short call.
If you run on-call for a larger company, our guide to OpsGenie alternatives for enterprise teams compares seven tools on access control, migration help, support and pricing.
Good luck with the switch.
