We’ve added on-call shift alerts for Discord, making it easier to stay informed about your schedule right where your team communicates.
Receive on-call shift alerts via Discord when:
∟ Your shift starts
∟ Your shift ends
∟ There’s a handoff to another team member
You can use an existing Discord integration or set up a new one to start receiving notifications.
We’re introducing Updown.io integration with Spike—so you can stay ahead of website downtime and performance issues with real-time alerts.
Receive alerts via Phone Calls, SMS, Slack, MS Teams, and more whenever:
∟ Your website goes down
∟ Response times exceed thresholds
∟ Your site returns unexpected status codes (e.g., 500 errors)
∟ Your SSL certificate is about to expire
This integration helps you detect and respond to website issues faster. Try it out and keep your site running smoothly.
Spike is now available on Freshdesk's marketplace as a partnered integration. If you’re using Freshdesk for support, you can now seamlessly link it with Spike to bring your support and operations teams closer.
With this integration, you can: ∟ Create new incidents directly from Freshdesk tickets.
∟ Link existing incidents to keep everyone on the same page.
∟ Sync incident status updates—when an incident is acknowledged or resolved in Spike, it updates in Freshdesk automatically.
∟ Add notes from Freshdesk for better context and coordination with the on-call team.
Introducing a highly requested improvement to on-call management on Spike: User-Specific On-Call Overrides.
Previously, setting overrides for a specific person’s shifts over an extended period required adding multiple overrides manually. It worked, but we knew it could be better.
When adding an override, you can replace an individual’s on-call shifts for a specific time period in one go. Whether it’s for a few days or a couple of weeks, managing on-call schedules has never been this simple.
Press O or click Override from on-call page
Select the user whose shifts you want to override.
Define the replacement user and the time period.
Save, and Spike will handle the rest—automatically adjusting all affected shifts.
Deepa replaces Steven from 1st Jan to 15th Jan while Steven is on leave.
Raj replaces Neha for night shifts from 5th Feb to 10th Feb.
Anjali steps in for Ravi for weekend coverage on 12th and 13th March.
Big updates to Spike app for SlackHQ
In this update, we have focused on::
→ improved readability
→ more actions against an incident
→ /slash commands to help you work faster
Learn more → https://docs.spike.sh/alerts/slack
Update your Slack → https://docs.spike.sh/alerts/slack
/create-incident lets you create new incidents from Slack. Access is open to everyone in your workspace!
/oncall lets you create new incidents from Slack. Access is open to everyone in your workspace!
You can escalate an incident from Slack
and you can create dedicated channels for incidents
There is also increased privacy for Private channels in escalations. Only members of the private channel can view and interact.
Spike for Zendesk enables agents to create and manage incidents associated with support tickets directly in the Zendesk interface, keeping all stakeholders informed and up-to-date.
Here's what you can achieve:
A faster, easier way to check open incidents, take actions, and manage on-call schedules directly from Raycast.
You can quickly search and select Slack channels to receive incident alerts. While adding or editing an escalation policy, you can easily use this feature—designed specifically for larger Slack workspaces with thousands of channels.
Our Spike bot for Microsoft Teams now supports connecting multiple groups of channels! Admins and responders can easily connect new groups by running the @Spike connect command as usual.
Once connected, you’ll be able to find the list of channels from all connected groups in on-call alerts and escalation policies.
Deprecation notice: The old Microsoft Teams webhook will be deprecated on 26th November 2024. Make sure to update your setup to keep receiving alerts seamlessly.
Install the Microsoft Teams Bot for Spike → https://teams.microsoft.com/l/app/aea2c271-cfd3-4360-86bb-4a16998b2bde?source=app-details-dialog
Learn more → https://docs.spike.sh/alerts/microsoft-teams
Resolution Alerts—configure to get alerts when incidents are resolved, whether automatically or by other members.
Learn more ➝ https://docs.spike.sh/alerts/personal-alerts-management/resolved-incident-alerts
What You Need to Know:
Real-Time Alerts: Receive resolution alerts instantly—within 600ms—via SMS, Email, App notifications, WhatsApp, and Telegram.
Customizable Alerts: Choose how and when you receive resolution alerts. For example, get email notifications during office hours but app notifications afterward.
✅ Green Check for Clarity: Each resolution alert comes with a green check mark and the incident title for quick context.
This feature is designed so everyone is kept in the loop. Only those who were alerted or are currently assigned to the incident will receive alerts when incidents are resolved. Whether it's an automatic resolution or one handled by a teammate, you'll know immediately!
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