We’ve updated our Grafana integration to handle multiple events per alert more intelligently. Our data shows that nearly 6% of incidents from Grafana include multiple events — and now Spike will automatically destructure them to detect and apply any auto-resolving events.
This means fewer noisy incidents and better alignment with what’s actually happening in your systems.
You can now receive on-call shift notifications on specific Slack channels or Microsoft Teams channels for each schedule, instead of one global channel for everything.
Set up different channels for different on-call teams—Backend notifications go to #backend-oncall, Frontend to #frontend-oncall, and so on. You can also add multiple channels to one schedule if needed.
To set it up:
→ Go to your on-call schedule, click settings, and select Slack or Teams
→ Add your preferred Slack or Teams channels
Now, each team only sees the shift changes that matter to them. This cuts down noise and keeps notifications relevant, so important alerts don’t get buried in unrelated team updates.
On-call shift changes can now trigger webhooks to external systems—perfect for teams to extend automation when shifts rotate.
When shifts start or end, Spike triggers a GET/POST/PUT request to your webhook with shift details. Use this to notify external team members via SMS, mobile app, or any other system.
Find the Webhook section in your on-call settings and get started.
If you miss a phone call or direct message alert from Spike, you’ll now receive a missed call notification on the Spike mobile app. Additionally, if there are any issues delivering alerts via SMS, WhatsApp, or Telegram, the alert will also be sent to your mobile app.
This feature is enabled by default on your account.
You can now customize voice preferences for your phone call alerts, choosing between male and female voices and adjusting the speech speed. This is particularly useful for teams with diverse global responders, as it allows them to select the voice and tempo that best suits their language preferences, listening clarity, or urgency level.