Spike helps Bluem alert the right people within its organization, 24x7.
Bluem is a Dutch payment and identity services provider. It offers iDEAL, iDIN, digital signing, and direct debit as part of a single platform for onboarding, payments, and compliance. Founded in 2001 and based in Amersfoort, Bluem calls this stack its "transaction factory." These are the business-critical services its customers rely on for payments, identity checks, and onboarding every day.
Rieko Kester, CEO of Bluem Payment & Identity Services, shared how Spike fits into Bluem's day-to-day operations.
"We use Spike for getting real time alerts if a particular service of our transaction factory has 5 errors in a row."
Alerting the right people, 24x7
For Bluem, that means catching failures anywhere in the chain. The issue could sit inside their own systems, or with a downstream provider they rely on.
"We have a transaction factory for business critical services like payments, identity checks, compliance checks, and onboarding. If our system is down, or a downstream service provider is down, we need to know this immediately, Spike helps us in this regard to alert the right people within our organization 24x7."
