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Spike helps Perplex Digital simplify on-call planning and alert the right person.
Perplex Digital is a full-service creative digital agency based in Arnhem, the Netherlands. For over 20 years, it has helped marketing and IT managers reach their digital goals, from new websites to personalised campaigns and CX strategy. More than 70 companies, across sectors from mobility to healthcare to education, have grown digitally with it.
Joost Golstein, ICT Manager & Security Officer at Perplex Digital, shared how Spike fits into the team's on-call setup.
"For us, Spike has become a central and reliable part of how we manage our on-call service and incident alerting."
Simpler on-call scheduling
Spike has made it easier for the team to plan on-call shifts. Handing a shift over to a colleague is smooth too, which keeps the schedule simple to manage.
"We're very happy with Spike. It has made planning our on-call shifts much easier, and handing over a shift to a colleague works really smoothly as well. That flexibility makes managing the schedule a lot simpler for our team."
Alerts that reach the right person automatically
Plugging Spike into Perplex Digital's setup takes little effort. Monitoring tools and alerting channels, such as phone calls, connect easily. Incidents then reach the person on call, with escalation when needed.
"What also stands out for us is how easily we can connect our different monitoring and alerting flows to Spike. For example, incidents from our monitoring and phone flow can automatically reach the person on call, with escalation when needed. That allows us to keep our setup flexible and dynamic without making the process complicated."
