Spike helps CleverConsult run on-call across timezones, with critical alerts that reach the right person.
CleverConsult builds AI that prepares specialist physicians for their consults. It reads referral packages, picks out the relevant information, and drafts the exact note the doctor needs. Founded in 2024 by a gastroenterologist and a startup executive, it aims to cut after-hours prep and physician burnout.
Kix Panganiban, Co-founder, Engineering at CleverConsult, shared how Spike fits into their team's incident management.
"Spike has been an absolute treat from start to finish, and is central to our team's incident management workflow. It's exactly the kind of no-frills solution we've been looking for."
On-call across timezones
With a team spread across timezones, CleverConsult had to decide who should respond to each incident, and whether it was worth waking them. They needed escalations they could tier and schedules they could plan with ease.
"One of our toughest challenges has been tiered incident management over these timezone lines: should someone at GMT+8 be woken up for this problem? When? We've been looking for solutions that would not only let us do escalations well, but also neatly plan schedules and coverage rotations. That's what eventually led us to Spike."
Easy to use and just as easy to connect
Kix's team found Spike easy to pick up, even for people outside ops. Connecting their own platform through the API and webhooks went smoothly too.
"The UI and UX is really straightforward, even prior to the recent re-design. There weren't too many knobs, so it was easy even for non-ops people to find the right ones to tweak. The experience of integrating our platform over the API and webhooks with Spike was pleasantly surprisingly good. It's rare to find a good system that has clear documentation and very easy integration surfaces."
Alerts that get through, even on Do Not Disturb
When the team is on call around the clock, a critical alert sometimes lands when someone is asleep. Spike's iOS Critical Alerts ring through even when the phone is on Do Not Disturb.
"The iOS Critical Alerting is a godsend."
