Atlassian recently announced the end of OpsGenie with sales terminating on June 4, 2025 and complete shutdown by April 5, 2027.
This means you’ve got two years to find, evaluate, and transition to a new incident management solution.
While you might be tempted to wait, starting your evaluation process now gives you time to make a thoughtful choice rather than a rushed decision.
This 12-point checklist will help you assess OpsGenie alternatives and find the right incident management software that aligns with your team’s specific needs.
Table of Contents
- 12-Point Checklist for OpsGenie Alternatives
- Evaluation Scorecard Template
- Spike: Your Ideal OpsGenie Alternative
1. Spike Against the 12-Point Checklist
2. Spike's Scorecard - From OpsGenie to Spike: Virtually Human's Seamless Switch
- Migration Path from OpsGenie to Spike
- Switch to Spike Today!
- FAQs
12-Point Checklist for OpsGenie Alternatives
Finding a replacement for a tool your team relies on daily isn’t easy. Your ideal OpsGenie alternative should offer seamless transition and fit into your existing workflows.
Use these questions to guide your conversations with sales teams and during product demos. The right alternative should tick all of these boxes.
✅ Does it support the complete incident lifecycle from detection to closure with customizable and automated workflows?
✅ Can it deliver alerts via multiple channels—Phone calls, SMS, email, Slack, Microsoft Teams, Telegram, Discord, etc?
✅ Does the tool offer flexible oncall scheduling, rotation options, escalation paths, and override capabilities (for a day off, quick errands, etc)?
✅ Can it integrate with monitoring tools, collaboration platforms, and offer custom integrations?
✅ Does it connect with instant video conferencing tools (GMeet, Zoom, etc) for collaborative troubleshooting?
✅ Can you create public and private status pages with real-time updates?
✅ Can you measure key metrics like Mean Time to Acknowledge (MTTA) and Mean Time to Resolve (MTTR)?
✅ Is the mobile app fully featured with critical push notifications that bypass DND?
✅ Is the setup quick with no training required?
✅ Is the interface intuitive with easily understandable dashboards?
✅ Is pricing transparent with all essential features included in all tiers?
✅ Does the provider offer dedicated support for OpsGenie users transitioning to their platform?
Evaluation Scorecard Template
Once you've shortlisted OpsGenie alternatives, it's time to rate them objectively. Use the following template to score each platform against key criteria and make a data-driven decision.
| Criteria | Score (1–5) | Justification |
|---|---|---|
| Complete incident lifecycle support | ||
| Multi-channel notifications | ||
| Oncall scheduling, rotations, and overrides | ||
| Integration ecosystem | ||
| Video conferencing capabilities | ||
| Status pages | ||
| Metrics measurement | ||
| Mobile application | ||
| Quick setup | ||
| User interface | ||
| Pricing transparency | ||
| Migration assistance |
Spike Is Your Ideal OpsGenie Alternative
Spike is a simple yet powerful incident management platform that has processed over 15 million incidents and managed 90,000+ oncall shifts.
Built with a focus on user experience, Spike helps teams stay ahead of service disruptions with real-time alerts, flexible oncall schedules, and automated workflows.
Spike Against the 12-Point Checklist
Let's see how Spike stacks up against our 12-point checklist:
- Complete incident lifecycle support: Spike covers the entire incident journey from detection to resolution and learning. Plus, you can create custom and automated workflows.
- Multi-channel notifications: Spike delivers alerts through multiple channels including phone calls, SMS, Slack, Microsoft Teams, WhatsApp, Telegram, and Discord, making sure your team never misses critical notifications. Plus, we at Spike, continuously improve alert system based on user feedback and data. For instance, we recently optimized our WhatsApp alerts and updated our Slack app to make notifications more intuitive and actionable.
- Flexible oncall scheduling: With Spike, you can create complex rotation schedules with different time zones, backup responders, and holiday calendars. If you need to step away, oncall overrides let you quickly hand off responsibilities without disrupting the schedule.
Spike offers Deep work, Cooldown, and Out of office modes to improve work-life balance of oncall responders.
4. Integration ecosystem: With over 80 integrations including Grafana, Datadog, AWS, Google Cloud, and Azure, Spike works seamlessly with your existing tech stack. Plus, you get webhook support for custom integrations (webhook is one of the most used integrations on Spike. See recaps from 2024 and 2023).
5. Video conferencing capabilities: Spike lets you start Zoom or Google Meet calls instantly from within an incident, bringing all necessary team members together with just one click.
6. Status Pages: You can create both internal and public status pages that auto-update as incidents progress. This way, you can keep customers and stakeholders informed without additional effort.
Follow Spike’s status page to keep up with updates.
7. Metrics measurement: Track MTTA, MTTR, and other critical metrics through Spike's analytics dashboard. Generate reports to spot trends and improve your incident response over time.
8. Mobile application: Spike’s fully-featured IOS and Android mobile apps allow you to manage incidents on the go. Plus, the critical notifications bypass DND settings so you never miss them.
9. Quick setup: Get up and running in just 5 minutes without writing any code. Spike requires no training to get started, making implementation fast and easy.
10. Intuitive interface: Spike's user-friendly interface combines powerful features with simplicity. Most common actions are just one click away.
11. Transparent pricing: All core features are included in every plan—no surprises or hidden costs. Spike’s pricing page clearly shows what you get at each tier.
12. Migration assistance: Spike provides dedicated support for teams transitioning from OpsGenie, including incident data migration and recreation of alerts, escalations, and oncall schedules.
Spike's Scorecard
| Criteria | Score | Justification |
|---|---|---|
| Incident lifecycle support | 5 | Complete coverage with customizable and automated workflows |
| Multi-channel notifications | 5 | Supports all notification channels including phone calls, SMS, and chat platforms |
| Oncall scheduling | 5 | Advanced scheduling with overrides, backups, and work-life balance. |
| Integration ecosystem | 4 | 80+ integrations plus webhook support |
| Collaboration capabilities | 5 | One-click video conferencing integration |
| Status pages | 5 | Both public and private with automatic updates |
| Metrics measurement | 4 | Comprehensive analytics and reporting |
| Mobile application | 5 | Full-featured iOS and Android apps with critical alerts bypassing DND |
| Implementation time | 5 | 5-minute setup with no training needed |
| User interface | 5 | Clean, modern, and intuitive design |
| Pricing transparency | 5 | All-inclusive pricing with no hidden costs |
| Migration assistance | 5 | Dedicated OpsGenie migration support team |
With Spike scoring 58/60, it stands out as an exceptional OpsGenie alternative that combines simplicity with powerful features.
From OpsGenie to Spike: Virtually Human's Seamless Switch
When Virtually Human, an Australia-based blockchain entertainment company, needed an OpsGenie alternative, they chose Spike for its simplicity and efficiency.
Their switch to Spike was seamless with zero disruption to operations. Today, they efficiently manage oncall schedules for 15 team members across 8 time zones.
What stood out most for the Virtually Human team was Spike's simplicity compared to their previous solution.
Also, based on feedback from Steven Ryder, Engineering Manager at Virtually Human, we built fast-tracked features that are now vital to Virtually Human's incident management processes.
This success story shows how effortlessly teams can transition from OpsGenie to Spike while improving operational efficiency and maintaining business continuity.
Migration Path from OpsGenie to Spike
Moving from OpsGenie to Spike is straightforward and quick. Most teams complete the full migration in under 2 hours. Here's your roadmap:
- Initial platform setup (15 mins): Create your Spike account, invite team members, and configure basic settings.
- Integration configuration (30 mins): Connect your monitoring tools and communication channels to Spike using built-in integrations.
- Alert routing automation (30 mins): Create your alert rules in Spike matching your existing OpsGenie configurations.
- Oncall schedules (30 mins): Recreate your team's oncall schedules and escalation policies. You can get it done quickly with Spike’s ready-to-use templates.
- Complete cutover (10 mins): Transfer your incident data history from OpsGenie, finalize configurations, and fully switch operations to Spike.
Throughout this process, Spike's migration team provides hands-on support to make your transition seamless.
Switch to Spike Today!
With Atlassian shutting down OpsGenie, finding the right alternative is crucial for your team’s incident management needs.
Use the 12-point checklist and evaluation scorecard to compare platforms and make a confident, data-driven decision.
Spike’s high score of 58/60 on the checklist proves its reliability, simplicity, and ability to seamlessly fit into your workflows. From multi-channel notifications to quick setup and transparent pricing, Spike checks all the boxes.
Don’t wait until the last minute—switch to Spike today and experience a smoother transition. Book your demo now!
FAQs
- What happens to my OpsGenie data after the shutdown?
Once OpsGenie is turned off on April 5, 2027, you'll lose access to all data that wasn't migrated. This includes alerts, oncall schedules, incident history, and configurations. Only data migrated to Jira Service Management or another platform like Spike will be retained.
2. How long does the migration process from OpsGenie to Spike take?
Most teams complete their migration from OpsGenie to Spike in under 2 hours. The process is straightforward with Spike's migration team providing hands-on support throughout the transition.
3. How does Spike compare to other OpsGenie alternatives like PagerDuty?
Spike offers a simpler, more affordable solution compared to PagerDuty. While PagerDuty has complex pricing tiers, Spike provides transparent pricing starting at $6.4/user/month billed annually with all essential features included in every plan.