Let's simulate with an example. Assume there is an issue you need to look into. We will alert you with a sample incident. Feel free to Acknowledge or Resolve
What is an incident?
An incident is anything that affects your customers. It could be downtime, apps crashing, bookings and transactions failing, server heating up etc.
Know your exact point of failure
Monitor the health of your service
Avoid a world of trouble by adding Phone call, SMS and Slack alerts and keep your customers happy