Spike helps RevX catch critical incidents around the clock, alerting the right on-call responder.
RevX is a global programmatic advertising platform, part of the Affle Group. For over a decade, it has helped hundreds of brands globally achieve sustainable growth through digital advertising.
Vadiraj K.S, Senior DevOps Engineer at RevX, shared how Spike changed the way his team handles incident response.
"Using Spike with our alerting system has been one of the best improvements we've made to our incident response process."
Never missing a critical alert
RevX's team doesn't run around the clock, so the biggest change Spike brought was in how the team handles incidents after hours. A critical alert now reaches the right on-call person by phone call, then escalates if needed. It doesn't sit quietly as a notification that could go unnoticed.
"The on-call and escalation setup has made our lives much easier and given us a lot more confidence that critical incidents won't be missed."
