Thndr, a trading platform supporting millions of users, operates in a high-stakes environment where reliability is essential.

• #1 investment app by traded volume and value for the past 6 months straight; over 12 billion EGP in monthly trading value happened through Thndr
• 500,000 monthly active users
• A trading volume of $1.8 billion in 2023, an 800% growth compared to 2022.
• Currently Thndr has nearly 2.5 Million users (As of June 2023) - largest investment app in Egypt

They came onboard with Spike while building their initial processes and team, aiming to respond swiftly to incidents and avoid being caught off-guard. Thndr wanted to ensure they could handle critical incidents with speed and precision.

Leveraging Spike

Spike has helped reduce Thndr’s Mean Time To Resolution (MTTR) by enabling quick, effective responses and immediate alerting, eliminating blind spots and keeping the team ahead of incidents.

"The fast alerts from Spike help us jump on critical issues right away, often before they can turn into bigger problems."

Ahmed Itman Senior Site Reliability Engineer, Thndr

Proactive Incident Resolution: Real-time alerts from Spike has enabled the team to catch and resolve symptoms early. There have been times when the team has reacted in just two minutes, thanks to Spike’s timely alerts. This rapid response has been critical in addressing potential risks before they escalate.

Noise control: When the team identifies recurring patterns or non-urgent symptoms, they can pause specific incidents, allowing them to focus on critical alerts without being distracted by minor warnings.

On-call scheduling: With multiple teams on Spike, Thndr ensures each department stays on top of incidents through tailored on-call rotations. Dedicated escalation policies also alert senior SRE and engineering leaders via phone calls, ensuring urgent incidents receive immediate attention.

Building a Culture of Reliability and Transparency

Spike has become more than just an alerting tool for Thndr—it has contributed to a stronger culture of reliability and accountability across the organization. Starting with a small team, they have since expanded to multiple teams actively involved in incident response. Each team member has visibility into incident status and can collaborate seamlessly, which has been essential as the team has grown.

Strengthening Trust

"The support we get from Spike through our private Slack channel is incredible. It’s rare to find a partner we can trust this much, and it makes a real difference"

Muhammad Hani Head of Engineering, Thndr

With a private Slack channel for real-time support, Thndr benefits from immediate assistance, building trust and a strong working relationship. This level of support has made Spike a trusted partner, allowing the Thndr team to resolve issues quickly.