Neat brings people together with beautifully simple, versatile video devices and experiences. Neat's pioneering portfolio addresses the needs of today's workplace and natively supports Microsoft Teams, Zoom, and a range of compelling business apps. Their Neat Pulse service gives customers complete control of their device deployment, premium support care, and extended warranty coverage.

Discovering Spike

As Neat’s operations expanded, so did the need for a more efficient way to monitor their systems and maintain reliability.

"We had another option, but it felt overly complex for our needs. Spike came in as a reliable alerting solution that could scale with us"

Matt Bird Senior Engineer, Neat

Spike offered an ideal alternative—lightweight, easy to set up, and flexible enough for a fast-growing startup.

Choosing Spike for its simplicity

The team at Neat wanted a system that would reliably alert them to critical incidents.

"We wanted an on-call routing setup so if there was an incident, someone could jump on it immediately"

Spike’s flexibility helped quickly onboard the team. With three-day on-call rotations across multiple time zones—Chicago, New York, London, Oslo, Amsterdam, and Tokyo—their team could easily adjust schedules and set overrides and this made Spike an integral part of their operations. Weekly hands-on meetings allowed them to review the on-call setup and make any needed adjustments.

By leveraging Spike, Neat has built a structured and dependable incident management process, saving time and reducing the burden on their team.

"Spike helps us avoid outages, not just respond to them."

-Matt Bird

By setting up alerts that monitor sensitive metrics, they now receive warnings on symptoms before they become incidents. This proactive alerting has helped the team stay prepared.

“Spike has been involved in making reliability first-class at Neat.” The fortnightly meetings include regular discussions that reinforce the team’s commitment to system stability and allow Spike’s alerting data to inform broader operational decisions.

Fast, reliable support

The team appreciates our deep-rooted value in Spike’s approach to better support, feeling a unique connection with a tool clearly built “by developers for developers.” This alignment has been crucial, as incidents can be overwhelming, and having a system that understands their technical needs makes a real difference.

For team members, Spike ensures they can rely on a well-organized on-call system. Everyone knows when they’re on duty, and the alerts make it easy to respond quickly. It’s built trust within the team, knowing nothing critical will be missed.

"The support at Spike is so fast, it’s almost suspicious. We often get answers in minutes, not days"

Matt Bird Senior Engineer, Neat