Alert Escalation
Alert escalation is the process of moving an unresolved incident to higher-level responders.
What Is Alert Escalation
Alert escalation is the process of moving an unresolved incident to higher-level responders. This happens when initial responders didn’t acknowledge or couldn’t fix the incident within a set time.
Why Is Alert Escalation Important
Alert escalation helps incidents get the right attention and resources quickly. It reduces downtime and prevents small issues from becoming major outages.
Example Of Alert Escalation
A critical server alert is not acknowledged in 10 minutes. The system automatically alerts a senior engineer.
How To Implement Alert Escalation With Spike
- Go to the dashboard and click "new escalation" to create a policy.
- Give your policy a descriptive name based on team members involved.
- Add multiple escalation levels with different notification channels (phone, Slack, email).
- Set wait times between levels to control when alerts move to the next person.
- Enable repeat escalations for critical alerts that can't be missed.
Never miss another critical incident—set up your first escalation policy with Spike today and keep the right people in the loop.